Testimonials From Our Amazing Customers
The full-size sofa, loveseat, and ottoman look so beautiful on our bamboo flooring. Just stunning!!!! The neighbors came by to check out our new furniture. Three families on our street own RVs. They were all impressed. My sister and her husband own a small yacht in Florida. I will be sending her photos. I am so very impressed with the upholstery. Beautiful!!!!We ordered the standard foam seat cushions, and also ordered one upgraded spring down cushion. I like the firm foam cushion. My husband likes the softer spring down box cushion. So I ordered 2 more down spring cushions for the sofa. We will simply unzip the upholstery, remove the standard cushions, and replace with the softer cushions.My engineer/scientist husband is so impressed with the engineering of the piece. He called our grown kids to tell them about the really neat furniture, and how easy it will be to move later.We are so grateful that it is so easy to have the damaged piece replaced. As directed by Jenny's email, we checked the boxes for damage, and noted box damage on the delivery ticket.We put the furniture together in the evening under lamp light. I happily sent an email to Simplicity Sofa, saying how much we loved the furniture, and that there was no damage.The next morning, in brighter light, I noticed the rip and damage to the lower edge of the sofa. I was so worried that Simplicity Sofas would not believe me, after I had already reported no damage.I took photos of the rip and damaged area, and emailed them to Simplicity Sofas. Then I called the customer service number. Jenny answered the phone, and had already opened my email about the damaged piece. Replacement of the damaged bottom section of the sofa is SO very easy. Simplicity Sofas is manufacturing the new lower section of the sofa, and will ship it to me in a week. I will keep the damaged section, and simply replace it with the new section when it arrives. There is no need to return the damaged piece.I am a very picky furniture buyer. We own Hancock and Moore furniture, and Theodore Alexander furniture.We needed high-end furniture that we could move upstairs easily. Simplicity Sofas totally exceeded our expectations!Yes, I wholeheartedly recommend Simplicity Sofas. The workmanship is SUPERB! The customer service is SPECTACULAR, the best ever!!! The owner, Jeff, sent me an email apologizing for the delivery damage. Just AMAZING!
I am challenged to find words to tell you how thrilled I am with my new sofa! Not only am I impressed but my brother, Philip, could not stop commenting about how meticulously everything was packaged, obviously a reflection of someone who cares. I do believe he was 'braced' for the reality of assembly; something he could not imagine would be as easy as described on the website. We both looked at each other with an 'all-knowing' expression that fully admitted: "It WAS as easy as they said!"
The realization was equally amazing that absolutely nothing was sacrificed for the convenience of delivery and assembly. The sofa is absolutely beautiful! It is 'solid', well constructed and the fabric just gorgeous.
Jeff, I could go on and on. Bottom line: I am so thankful that I found your company. I am ready to order my next piece! How I wish I had known about Simplicity Sofas when I lived in Philadelphia!!! To say the least, I am going to let all my friends, neighbors and colleagues know of this fabulous find!
I am quite sure you hear this all the time; nevertheless, to me … the whole experience has been so special.
Thank you also for all the individual attention you have provided to me. It has meant more than you know.
Have a wonderful weekend.
All my best,
Good Morning, Jeff!
Kristin and Steve P
The following article, which includes a review from one of our customers, is from Furniture Today, the most widely read trade publication for the furniture industry. This is an excerpt from an article about how different furniture retailers interact with their customers.
This article was not solicited or paid for by Simplicity Sofas.
Are you good, or are you 'flawsome'?
Most of us are so accustomed to hearing horror stories about bad customer service or disappointment in the quality of goods we buy that when we hear something good, we think it's too good to be true.
I recently spoke with an extremely satisfied customer of High Point, N.C.-based Simplicity Sofas. His high praise for the product and the service he received was nothing short of incredible.
In fact, that’s what the Google and Yelp algorithms “think” as well, according to Simplicity Sofas owner Jeff Frank, who said that both online review sites flag the positive customer reviews for his business as unauthentic and most never get published.
Jeff Markiewicz is a high-level executive in the health care field who recently purchased a custom sofa from Simplicity. Markiewicz had a couple of special requirements for the sofa that would go into the “man cave” of his Delaware beach house: it must fit through a two-and-a-half-foot doorway and a “last-mile” carrier was likely needed.
On top of that, Markiewicz isn’t your average furniture buyer. He grew up in the furniture business, working in his father’s upholstery shop for a while. Although he has taken a different career path, he has certainly retained all the knowledge and understanding of what goes into making quality upholstery.
“I have not seen the quality of Simplicity Sofas in 15 years, and I couldn’t find a single flaw from the construction and materials to the way it’s put together,” said Markiewicz. “I am often disappointed in quality these days, but what Jeff (Frank) and his team are doing is amazing.”
Erin Berg, Editor at Furniture Today
High Point, NC
Thanks for reaching out to us. John and I are thrilled with the look and quality of our new sectional sofa. It fits perfectly into the converted upstairs (tv/reading) room of our 1941 cape cod home.
All five pieces took us a total of 20 minutes to unpack, carry upstairs, assemble and situate in the room as desired.
I have attached a picture so you can see the challenge you allowed us to overcome by fabricating a sofa that fit through our 27" doorway.
From my initial call to Simplicity Sofas to your follow-up email, John and I are more than impressed with your outstanding customer service, the reasonable time it took to make the custom sectional, your fair pricing (better than any pre-fabricated model we considered), and the quality that has surpassed our expectations.
I have to say, out of all the businesses we have ever dealt with for anything we have ever needed (or wanted), you are the best!
Thank you for your professionalism and integrity. I have already begun recommending you to everyone we know!!
With the Warmest of Regards, John and Patricia Carr, Briarcliff Manor, NY
P.S. Thank you for the gift of the throw pillows. As you can see in the picture they fit perfectly within our room!
John and Patricia S
Briarcliff Manor, NY
First of all, I would like to say that the entire furniture industry should learn from your company. This level of customer service just makes for a great over-all experience for the customer. Being in the furniture industry, I wish the entire industry could provide the customer service and care that Simplicity Sofa does.
Abe Abbas, Editor-in-Chief of About.com Furniture Blog and a Simplicity Sofas Customer
Thank you, Jenny and Jeff. The furniture assembled together beautifully. 4 easy light pieces! Great easy to assemble! As a furniture repairman from years past, I could really appreciate the value of your craftsmanship and design. And the extra step you took to design arms especially for the sleeper sofa to match the love seat and easy chair, was simply remarkable.
We love the extra chaise lounge cushion for the ottoman, offering a variety of relaxing seating to our tiny home! My son just had his first sleep over and we were all fighting over the sleeper air dream mattress! Wow! Is that comfortable! The idea of small but spacious really works with our house. The furniture fits beautifully, the fabric is gorgeous, and this whole family cannot stop smiling every time we enter the room. Thank you. This was money well spent! Now for the test of time!
East Patchogue, NY
Wow! Thank you so much for offering this solution. I never would have thought of that. Now I am even more impressed with your company. I have never received such outstanding customer service before from a furniture company.
Hi Jenny, Thank you for checking in with me and sorry for taking so long to respond!
I absolutely love the sofa and your customer service is some of the best I have ever received, especially from an online store (I would say the best ever from an online store).
I called with some questions as I decided on the sofa and my representative was nice and helpful. I called a few times in the span of about 45 minutes and really liked that I got the same person each time I called.
The sofa assembly really was as easy as it was described but I did like knowing white glove service, where they put it together for you, was an option before I ordered. I had a bad experience this past summer with ordering a bed online. We were not sent all the parts and the hardware was for a different bed.
Multiple maddening phone calls had me so frustrated I swore I would never order furniture online again, but I did my research and felt encouraged by all the positive reviews I saw on Simplicity Sofas. I love the sofa and the entire process was hassle free! It felt refreshing and then I was impressed again that someone, you, actually took the time to follow up with me on my purchase. You all rock!!!!!
My sofa was delivered today and I have to say it exceeded expatiations. The style (Brandon) and leather is awesome. When I built my new house my office man-cave was put over the garage and my Thomasville leather couch was too big to fit up the stairs. Your sofa was easy to move and install. Plus it was a better size in my office. Thanks for building such a great product. I’m thrilled to have it. The quality of leather I selected was outstanding. The sofa looks great and is very comfortable. I could not be any happier with it. Outstanding company and product.
Thanks for getting in touch. We LOVE our sofa. LOVE.
We could not be more pleased with our sofa, and our decision to work with Simplicity. Even with the late development that we might need more fabric, the entire process was easy and smooth.
And my goodness, the sofa. I am in awe of the skills of your upholsterer, Sergio. I know we gave him a challenge with our fabric, and he definitely met it! All of your craftspeople and staff deserve applause. Our sofa is gorgeous, so comfortable, so solid, and was as easy to assemble as advertised. And we didn't have an issue getting it up our narrow stairs, either.
The only hiccup was with UPS Freight, which is not your fault. It seems UPS Freight is like UPS, but more so. And I do realize that the furniture does have to ship freight, and no matter what company you use, they are going to be...
well. So while it was frustrating to play phone tag to schedule the delivery, and have our delivery rescheduled because of the driver, and be worried for a little bit because the boxes were damaged (thankfully the sofa was not), honestly, it isn't that serious. Because did I mention we LOVE our sofa?
Thank you to you and Jeff for helping us order and everything else, and thank you to all of the talented, skilled people who made our sofa. Because we LOVE our sofa. And are looking forward to loving it for a good many years.
Hyde Park, PA
We are absolutely blown away by this experience. I know most people would be taken back by a comment like that because after all……it’s just a sofa right!?
I consider myself to be a stickler when it comes to customer service. I have been in this industry (who isn’t really) for 20 + years and have come to find out it is a lost art! What is so ironic is, it’s probably the easiest thing to do when it comes to gaining and maintaining a customer!
Our experience with Simplicity Sofas was perfect from the beginning to the end! It was easy to order, communication was there, the sofa was delivered when you said it would, it took me 3 minutes to put it together and it looks great! We could not have been happier! Even ordering the material samples was a breeze and those came in the mail within a few days. You really have a fantastic product and an excellent ability to market it. If you ever need a reference please feel free to use us!
Thank you very much and please keep it up! Not many operate this way anymore!
The furniture arrived yesterday around 4 and we had everything unpacked and put together in an hour or so. I was impressed by the quality, and practicality of your designs, and executions. I like things that work well, are well designed. And Quality. Your furniture has both.
Thank you for doing business the right way. I have never before written an online testimonial/review, but I have appreciated your company’s products and efforts so much that I feel compelled to write this testimonial:
“Undoubtedly the best single customer service experience I have ever encountered. The sofas arrived on time and were easy to assemble. Simplicity Sofas went well out of their way to ensure I was satisfied with my purchase. This is a company who does business the right way. I will recommend them to everyone I know who is looking for the perfect sofa to fit that special area.”
I would elaborate more in my testimonial, but I don’t want to put your business in the position of being obligated to treat everyone as generously as you have treated us. Thank you for legitimately attempting to perfect the slip covers, for then sending us the imperfect slip covers without charge, and for being completely honest the whole way through. Even though they’re not perfect, we love them; you literally went above and beyond to satisfy us.
Many businesses I’ve encountered would have lied and told us that they had tried and it just didn’t work out. You guys didn’t… you really did try (more than you had to), you sent us the covers to prove it, and I couldn’t respect you more. Thank you for doing business the right way… it’s rare to see these days.
Feel free to edit and use as much or as little of the text above in your online testimonial. Please let me know if you have any questions of me.
You beat me to the punch! I wanted to send you a thank you note yesterday and didn't get the opportunity.
I LOVEmy Simplicity Sofa!!!!! It is beautiful. My father loves it too ( I purchased it for him).
To be honest, I was hesitant to purchase something sight unseen but this is the best piece of furniture I have ever owned. I could not believe that it actually fit through the door. The fabric is beautiful. From start to finish, every moment of the transaction has been so simple, honest and picture perfect customer service that I cannot think of anything to improve.
Please know I am also going to send a personal thank you note to Mr. Frank and to Mr. Burns, the upholster who worked on my couch. Special thanks to your white glove service too. The persons delivering the couch were so nice and professional.
Thank you again and best wishes for an enjoyable summer,
PS: I love my sofa so much, I may have to buy the matching ottoman!!!!! You have a customer for life.
Jackson Heights, NY
Thanks for writing! I intended to write you and say thank you, but hadn't gotten to it yet.
The furniture is absolutely perfect!! I love it - it exceeds my hopes, and fits a small room perfectly. Fabric is great and color is beautiful.
Feedback is "all terrific." I hope you stay in business forever, as I would happily order from you again!
San Luis Obispo, CA
I love the furniture I got from Simplicity Sofas. It's high quality and easy to put together. It was a little hard getting the slipcovers on because they were they fit so tightly and exactly.
I have not been happier with any furniture with my whole 50 years of buying them. This is the best I've ever done. Additionally, when I called on a holiday weekend, their rep was very friendly in answering questions. The whole experience was very good. In fact, I've been bragging about them and their customer service ever since.
Pagosa Springs, CO
The sectional is absolutely beautiful and I am extremely pleased with the quality and design. The fabric is sturdy, the cushions are strong and the color is terrific. I love the way the pieces fit together with the ratchet-type connectors and the Velcro on the covering of the bottom of the pieces is a very smart design for ease of cleaning and dis-assembly if necessary.
My compliments to Mr. Diaz on his work!
My tablet does not take the greatest pictures, but I have attached one. When I get some new window treatments with some contrasting color, I know the sectional will look even better (if possible).
You have been a pleasure to work with - I see why the company has had no negative reviews.
Thank you again!
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