Testimonials From Our Amazing Customers
The following article, which includes a review from one of our customers, is from Furniture Today, the most widely read trade publication for the furniture industry. This is an excerpt from an article about how different furniture retailers interact with their customers.
This article was not solicited or paid for by Simplicity Sofas.
Are you good, or are you 'flawsome'?
Most of us are so accustomed to hearing horror stories about bad customer service or disappointment in the quality of goods we buy that when we hear something good, we think it's too good to be true.
I recently spoke with an extremely satisfied customer of High Point, N.C.-based Simplicity Sofas. His high praise for the product and the service he received was nothing short of incredible.
In fact, that’s what the Google and Yelp algorithms “think” as well, according to Simplicity Sofas owner Jeff Frank, who said that both online review sites flag the positive customer reviews for his business as unauthentic and most never get published.
Jeff Markiewicz is a high-level executive in the health care field who recently purchased a custom sofa from Simplicity. Markiewicz had a couple of special requirements for the sofa that would go into the “man cave” of his Delaware beach house: it must fit through a two-and-a-half-foot doorway and a “last-mile” carrier was likely needed.
On top of that, Markiewicz isn’t your average furniture buyer. He grew up in the furniture business, working in his father’s upholstery shop for a while. Although he has taken a different career path, he has certainly retained all the knowledge and understanding of what goes into making quality upholstery.
“I have not seen the quality of Simplicity Sofas in 15 years, and I couldn’t find a single flaw from the construction and materials to the way it’s put together,” said Markiewicz. “I am often disappointed in quality these days, but what Jeff (Frank) and his team are doing is amazing.”
Erin Berg, Editor at Furniture Today
High Point, NC
My sofa was delivered today and I have to say it exceeded expatiations. The style (Brandon) and leather is awesome. When I built my new house my office man-cave was put over the garage and my Thomasville leather couch was too big to fit up the stairs. Your sofa was easy to move and install. Plus it was a better size in my office. Thanks for building such a great product. I’m thrilled to have it. The quality of leather I selected was outstanding. The sofa looks great and is very comfortable. I could not be any happier with it. Outstanding company and product.
We are absolutely blown away by this experience. I know most people would be taken back by a comment like that because after all……it’s just a sofa right!?
I consider myself to be a stickler when it comes to customer service. I have been in this industry (who isn’t really) for 20 + years and have come to find out it is a lost art! What is so ironic is, it’s probably the easiest thing to do when it comes to gaining and maintaining a customer!
Our experience with Simplicity Sofas was perfect from the beginning to the end! It was easy to order, communication was there, the sofa was delivered when you said it would, it took me 3 minutes to put it together and it looks great! We could not have been happier! Even ordering the material samples was a breeze and those came in the mail within a few days. You really have a fantastic product and an excellent ability to market it. If you ever need a reference please feel free to use us!
Thank you very much and please keep it up! Not many operate this way anymore!
The furniture arrived yesterday around 4 and we had everything unpacked and put together in an hour or so. I was impressed by the quality, and practicality of your designs, and executions. I like things that work well, are well designed. And Quality. Your furniture has both.
Thank you for doing business the right way. I have never before written an online testimonial/review, but I have appreciated your company’s products and efforts so much that I feel compelled to write this testimonial:
“Undoubtedly the best single customer service experience I have ever encountered. The sofas arrived on time and were easy to assemble. Simplicity Sofas went well out of their way to ensure I was satisfied with my purchase. This is a company who does business the right way. I will recommend them to everyone I know who is looking for the perfect sofa to fit that special area.”
I would elaborate more in my testimonial, but I don’t want to put your business in the position of being obligated to treat everyone as generously as you have treated us. Thank you for legitimately attempting to perfect the slip covers, for then sending us the imperfect slip covers without charge, and for being completely honest the whole way through. Even though they’re not perfect, we love them; you literally went above and beyond to satisfy us.
Many businesses I’ve encountered would have lied and told us that they had tried and it just didn’t work out. You guys didn’t… you really did try (more than you had to), you sent us the covers to prove it, and I couldn’t respect you more. Thank you for doing business the right way… it’s rare to see these days.
Feel free to edit and use as much or as little of the text above in your online testimonial. Please let me know if you have any questions of me.
You beat me to the punch! I wanted to send you a thank you note yesterday and didn't get the opportunity.
I LOVEmy Simplicity Sofa!!!!! It is beautiful. My father loves it too ( I purchased it for him).
To be honest, I was hesitant to purchase something sight unseen but this is the best piece of furniture I have ever owned. I could not believe that it actually fit through the door. The fabric is beautiful. From start to finish, every moment of the transaction has been so simple, honest and picture perfect customer service that I cannot think of anything to improve.
Please know I am also going to send a personal thank you note to Mr. Frank and to Mr. Burns, the upholster who worked on my couch. Special thanks to your white glove service too. The persons delivering the couch were so nice and professional.
Thank you again and best wishes for an enjoyable summer,
PS: I love my sofa so much, I may have to buy the matching ottoman!!!!! You have a customer for life.
Jackson Heights, NY
Thanks for writing! I intended to write you and say thank you, but hadn't gotten to it yet.
The furniture is absolutely perfect!! I love it - it exceeds my hopes, and fits a small room perfectly. Fabric is great and color is beautiful.
Feedback is "all terrific." I hope you stay in business forever, as I would happily order from you again!
San Luis Obispo, CA
I love the furniture I got from Simplicity Sofas. It's high quality and easy to put together. It was a little hard getting the slipcovers on because they were they fit so tightly and exactly.
I have not been happier with any furniture with my whole 50 years of buying them. This is the best I've ever done. Additionally, when I called on a holiday weekend, their rep was very friendly in answering questions. The whole experience was very good. In fact, I've been bragging about them and their customer service ever since.
Pagosa Springs, CO
The sectional is absolutely beautiful and I am extremely pleased with the quality and design. The fabric is sturdy, the cushions are strong and the color is terrific. I love the way the pieces fit together with the ratchet-type connectors and the Velcro on the covering of the bottom of the pieces is a very smart design for ease of cleaning and dis-assembly if necessary.
My compliments to Mr. Diaz on his work!
My tablet does not take the greatest pictures, but I have attached one. When I get some new window treatments with some contrasting color, I know the sectional will look even better (if possible).
You have been a pleasure to work with - I see why the company has had no negative reviews.
Thank you again!
I appreciate you reaching out directly to your customers! It is rare, as a consumer, to feel that a company has my satisfaction as it's top priority. I can say that I was very skeptical of purchasing a sofa on line. I was equally skeptical of purchasing a "build your own" sofa because I have looked at the other options on the market and found the quality to be very poor.
However, I found myself in a situation dealing with a difficult entryway to a basement living room and felt that your sofa was the only cost-effective option I had. Even with my skepticism I was very impressed with your product and your customer service. The representative I spoke to when placing my order was friendly and informative, the sofa was delivered exactly when you said it would be, and the assembly was just as easy as advertised.
As for the quality of the sofa there is no comparison to be made between the high quality of your product and the other "press-board" options on the market. Thank you for following up with me in person and thank you for a great purchasing experience!
Well the furniture is out of the box and has made it up to our 3rd floor bonus room. We've tested it out and love it. (Husband, two girls, 14 and 9, and all my 14-year-old's friends!)
The workmanship and material quality is definitely first class. It was, indeed, easy to put together. The packaging was superb also, i.e. the long corrugated corners, plastic bags, and heavy corrugated boxes. Without all that there would have been a problem for sure since the boxes came off the delivery truck extremely dusty/dirty. I had to vacuum them off before opening so as not to get the new furniture dirty. I do believe it was the deliverer's truck, not your fault.
All in all, my husband is very picky about quality and he even agreed that your product is exquisite. Customer service was great also, both by phone and email. Thank you for taking the time to answer and ask questions.
I must say also, that I had never heard of your company or any other Ready-to-assemble furniture companies. I found you by Google search, something like 'upholstered furniture you put together.' Luckily, you were the first company I clicked on because EVERY other company offered what looked like junk. I would've given up on finding something even usable. I don't know who buys their stuff.
I definitely would recommend you to everyone I know. I honestly can't think of any way you could improve, except maybe the price, but wouldn't we all love more for less! Really, I think it was fairly priced. As a matter of fact, we're still thinking of getting an armchair. Thank you and keep up the great work. I'm so glad I didn't end up having to put futons up there.
The previous reviewer wanted to hear from an actual customer, and that's me, so here is the story of THE BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
The back story: I ordered the full-sized Lorelei sofa and, as promised, it arrived in four weeks and took less than 15 minutes for me to assemble. It looks gorgeous, and you'd never think it can be disassembled. However, it looked like they sent seat cushions for a shorter sofa, and there was a bit of a gap in between the cushions.
I called the company and not only did they say they'd make new ones, but rather than have me wait for them to ship to my house, the PRESIDENT OF THE COMPANY HIMSELF (that would be Jeff) would deliver them to my place on a Sunday because he had family that lives in the area.
As promised, he showed up when he said he would, and exchanged the too-short cushions for new ones that he had tested in the factory on a similar couch. I didn't realize he was making a 600 mile round trip to deliver my cushions.
People, this kind of customer service is so rare. This company clearly stands behind its products. If you need furniture, but you need to squeeze it through a narrow hallway or small elevator, these sofas will fit. Not only that, but you'll be buying them from a company that treats its customers with kindness and respect. I'm happy to recommend Simplicity Sofas to everyone I know, and everyone looking this up on Yelp. Jeff didn't pay me to write this :)
Thanks for your email. My husband and I are both really happy with the sectional pieces- the fabric is amazing!! We are trying to figure out what other pieces we want now. :)
I am beyond impressed with your customer service. That has been a large component of why I chose Simplicity and I have not been disappointed.
As members of the design community, we find the whole approach to your furniture (somewhat modular, high-end, customer-assembled) both wonderfully logical and compelling. Again, we are happy with our choice and will be ordering more shortly.
I'll take some pictures over the weekend and send them to you!Thanks again,
Ft. Collins, CO
Jeff and Ann,
I am a home stager in Chicago. I ordered one of your sofas and chairs for a staging-you have changed my business forever! I loved it, my clients love it and I am sure potential buyers will love it! In addition, stagers now have a solution to the sofa storage problem. You have changed my business!
The sofa is terrific. It easily went up a very narrow stair well and into my son’s Brooklyn apartment. It was a birthday present from my wife and me to him, and he’s delighted with it. He’s 6 feet 3 inches tall but with the toe cushions and shorter arms on the sofa he’s able to sprawl out on it and relax after work. One would never know it’s assembled. Has the feel and quality of a very fine piece of furniture, which of course it is.
So no problems here. Your company’s service was excellent. My only suggestion for improvement would be to be clear that the sofa could be delivered on Saturday. When we first ordered the sofa the gentleman I spoke to at your company said that the “white glove” delivery in Brooklyn would only be available M-F. So my wife and I were planning to go down to NY and wait for it some weekday, so my son would not have to sacrifice a vacation day at his job. Needless to say, we were delighted when we called the delivery company last Friday and they said they could deliver it on Saturday morning!
We drove to NY on Sunday for a birthday celebration for my son and were delighted to see his apartment looking so comfortable. Overall, we could not be more pleased with Simplicity Sofas, and we may well be a customer in the future when we’re NOT looking for furniture for a tight entryway.
One of the reasons we ordered from Simplicity Sofas was the excellent reputation you have for customer service. You have proven it was all quite true. I am very impressed that you took the time to respond to my email and with your policies about such shipping situations. I will give Jenny a call tomorrow.
We did assemble our furniture yesterday. My husband assembled it to surprise me, and it took him about 15 minutes to do TWO pieces. I had expected one of those couples-therapy assembly sessions, but this was a delight! The furniture far exceeds my expectations even though I had asked some pretty thorough questions before even ordering.
The fabrics are beautiful, and it is amazingly comfortable. I thought we would have to "settle" a bit on comfort to be able to get any kind of upholstered pieces into our basement, but this couch and chair and a half are WONDERFUL. And we didn't have to remove door jams or pray that a custom ordered "standard furniture" piece would make it around corners or down the stairs.
I posted a picture of the new furniture for my Facebook friends telling them how great it is and sharing your company link. I don't think I have ever posted anything about products or companies before. (My friends thanked me for the tip on furniture that fits into odd places and "liked" the look of the furniture!) All this was before I saw or read your email about the shipping concern.
Thank you for offering such a great product backed by such personal and outstanding service. I think you have "assembled" the perfect package!
East Berlin, PA
We assembled the apartment sofa and love seat. They are both wonderful. Everything about this purchase has lived up to our very high expectations.
We are very pleased with the furniture. As soon as the cabinet guy and plumber finish up, we will have a wonderful basement space that includes two of your pieces. We have moved around many times for career opportunities. I have purchased furniture from many retailers in many venues. This purchase has been the most satisfying to date.
What you say on the website is all true. The furniture is well constructed and easy to assemble. The style and fabric choices are excellent. The customer service is phenomenal. My husband is in logistics management and we are both MBAs and we are very impressed. We understand how good your business model and staff must be to pull off your operation so successfully. Keep up the good work! We will send a photo when we are finished with the room (1 - 2 weeks). Thanks again.
Wow! It’s here! On time. It arrived shortly after 1:00 PM and by 1:45 I was sitting on it! They delivered it to my garage and I single handedly moved it into the house through the tight doorway to the room where it is now residing. Mind you I am 5’1” and weigh 123 lbs. I love it!
Thank you. I definitely made the right choice. Anytime you want a statement of praise and acclaim please let me know. You and your company are great! I feel like I have the couch that I loved but had to give up because it would not fit into my new house back again. Thank you. Thank you.
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