Simplicity Sofas specializes in custom built Furniture for Small Spaces. This includes apartment size small sofas, small sleepers and small sectionals scaled for small apartments and small rooms.
Simplicity Sofas also makes full-size sofas, queen-size sleepers and huge sectionals of unlimited size that all fit through extremely narrow doors and narrow stairways where other high quality furniture cannot go.
Actual Customer Testimonials
“I am challenged to find words to tell you how thrilled I am with my new sofa! Not only am I impressed but my brother, Philip, could not stop commenting about how meticulously everything was packaged, obviously a reflection of someone who cares. I do believe he was 'braced' for the reality of assembly; something he could not imagine would be as easy as described on the website. We both looked at each other with an 'all-knowing' expression that fully admitted: "It WAS as easy as they said!"
The realization was equally amazing that absolutely nothing was sacrificed for the convenience of delivery and assembly. The sofa is absolutely beautiful! It is 'solid', well constructed and the fabric just gorgeous.
Jeff, I could go on and on. Bottom line: I am so thankful that I found your company. I am ready to order my next piece! How I wish I had known about Simplicity Sofas when I lived in Philadelphia!!! To say the least, I am going to let all my friends, neighbors and colleagues know of this fabulous find!
I am quite sure you hear this all the time; nevertheless, to me … the whole experience has been so special. Thank you also for all the individual attention you have provided to me. It has meant more than you know. Have a wonderful weekend.
I can't tell you how much in love I am with my sofa from Simplicity Sofas!! I got the Brandon full size with the Horizon Oat fabric and I as soon as I sat down on it, I knew I was hooked. It is so comfortable! It's firm and soft at the same time.
I was very apprehensive about buying furniture, sight unseen, online. From the minute I ordered swatches to when the sofa was delivered and put together my experience with Simplicity Sofas has been nothing but exceptional!! Every time I had a question or concern, someone got back with me immediately and was so helpful. The first time I left a message, the president of the company called me PERSONALLY and helped me. That doesn't happen in today's world.
The sofa really was as easy to put together as they show in the video. Because of physical limitations on my part, I opted for the White Glove service which was worth every penny! The delivery man was courteous and very professional. He was finished in 10 mins time and removed all of the packing material.
I've told everyone I know about this company and I will continue to sing their praises. In me, they have a customer for life. They made what could have been a very stressful process so pleasantly simple.
I just wanted to reach out and thank you for everything you did to assist us with the furniture buying process. We absolutely love it! My husband us gushing over the quality, the exceptional sewing. He is so impressed. He is a Kittinger trained furniture maker so getting praise from him is not an easy task!
The furniture is enormously supportive and comfortable. It was easy to put together and fits perfectly into our small living room. The fabric is soft and colors are stunning.
The slip covers have such precise sewing that they fit like original fabric on the chair and a half. They quality speaks volumes, we feel confident that this will likely be the last furniture we have to buy. Perhaps new slipcovers or pillows a decade down the road, but the build is exceptional. We both feel very at ease sitting or laying on the furniture, the support is very soothing (for both of us have pain problems). Best Valentine's present ever, as it arrived yesterday!
Kristin and Steve P
Thank you, Jenny and Jeff. The furniture assembled together beautifully. 4 easy light pieces! Great easy to assemble! As a furniture repairman from years past, I could really appreciate the value of your craftsmanship and design. And the extra step you took to design arms especially for the sleeper sofa to match the love seat and easy chair, was simply remarkable.
We love the extra chaise lounge cushion for the ottoman, offering a variety of relaxing seating to our tiny home! My son just had his first sleepover and we were all fighting over the sleeper air dream mattress! Wow! Is that comfortable! The idea of small but spacious really works with our house. The furniture fits beautifully, the fabric is gorgeous, and this whole family cannot stop smiling every time we enter the room. Thank you. This was money well spent! Now for the test of time!
East Patchogue, NY
Thanks for getting in touch. We LOVE our sofa. LOVE. We could not be more pleased with our sofa, and our decision to work with Simplicity. Even with the late development that we might need more fabric, the entire process was easy and smooth.
And my goodness, the sofa. I am in awe of the skills of your upholsterer, Sergio. I know we gave him a challenge with our fabric, and he definitely met it! All of your craftspeople and staff deserve applause. Our sofa is gorgeous, so comfortable, so solid, and was as easy to assemble as advertised. And we didn't have an issue getting it up our narrow stairs, either.
Thank you to you and Jeff for helping us order and everything else, and thank you to all of the talented, skilled people who made our sofa. Because we LOVE our sofa. And are looking forward to loving it for a good many years.
Hyde Park, PA
Thank you for doing business the right way. I have never before written an online testimonial/review, but I have appreciated your company’s products and efforts so much that I feel compelled to write this testimonial:
“Undoubtedly the best single customer service experience I have ever encountered. The sofas arrived on time and were easy to assemble. Simplicity Sofas went well out of their way to ensure I was satisfied with my purchase. This is a company who does business the right way. I will recommend them to everyone I know who is looking for the perfect sofa to fit that special area.”
I would elaborate more in my testimonial, but I don’t want to put your business in the position of being obligated to treat everyone as generously as you have treated us. Thank you for legitimately attempting to perfect the slip covers, for then sending us the imperfect slipcovers without charge, and for being completely honest the whole way through. Even though they’re not perfect, we love them; you literally went above and beyond to satisfy us.
Many businesses I’ve encountered would have lied and told us that they had tried and it just didn’t work out. You guys didn’t… you really did try (more than you had to), you sent us the covers to prove it, and I couldn’t respect you more. Thank you for doing business the right way… it’s rare to see these days.
Feel free to edit and use as much or as little of the text above in your online testimonial. Please let me know if you have any questions of me.
We are absolutely blown away by this experience. I know most people would be taken back by a comment like that because after all... it’s just a sofa right!?
I consider myself to be a stickler when it comes to customer service. I have been in this industry (who isn’t really) for 20 + years and have come to find out it is a lost art! What is so ironic is, it’s probably the easiest thing to do when it comes to gaining and maintaining a customer!
Our experience with Simplicity Sofas was perfect from the beginning to the end! It was easy to order, communication was there, the sofa was delivered when you said it would, it took me 3 minutes to put it together and it looks great! We could not have been happier! Even ordering the material samples was a breeze and those came in the mail within a few days. You really have a fantastic product and an excellent ability to market it. If you ever need a reference please feel free to use us!
Everything the company makes is shipped unassembled and can be put together in less than 15 minutes without tools.
The website includes videos of small children assembling the furniture by themselves in less than 5 minutes. No tools are needed.
Simplicity Sofas has always emphasized both quality and customer service.
A recent customer, who grew up working in his father’s custom upholstery shop, described the quality of his furniture in an interview with Furniture Today:
“I have not seen the quality of Simplicity Sofas in 15 years, and I couldn’t find a single flaw from the construction and materials to the way it’s put together. I am often disappointed in quality these days, but what Jeff (Frank) and his team are doing is amazing.”
Simplicity Sofas constructs its frames with solid oak. This is Made in America furniture, custom-built in High Point, North Carolina. More than 75% of components are locally sourced.
Simplicity Sofas offers a level of customer service never before seen in the furniture industry. This has been acknowledged through awards, articles by best-selling authors and numerous customer testimonials.
Abe Abbas, Editor of the About.com furniture blog wrote, “First of all I would like to say that the entire furniture industry should learn from your company. This level of customer service just makes for a great overall experience for the customer. Being in the furniture industry, I wish the entire industry could provide the customer service and care that Simplicity Sofa does.”
Shep Hyken, a best-selling customer experience author, has written multiple articles citing Simplicity Sofas as an example for his clients. “Amazing! Wish I would have known about you as I was writing my last book. Simplicity Sofas would have been a perfect role model. The world can learn a lot by examples set by the best of the best.”
Erin Verbeck, author of the NY Times best-seller “The Joy of Marketing” wrote: "Simplicity Sofas is a top notch company with incredible customer service. You'll be hard pressed to find a company who will go so far to make sure you're satisfied with your purchase."
Furniture companies, in general, have a very poor reputation for customer service. 90% of customer reviews are negative. Positive reviews are generally unenthusiastic, emphasizing friendly sales people, on time delivery and receipt of the furniture without any problems.
Contrast that with the type of reviews Simplicity Sofas customers give us.