Returns and Cancellations
Our most important goal is the total satisfaction of our customers. Since opening our first factory in 2007 Simplicity Sofas has achieved national recognition for its superior quality and customer service.
Every piece of furniture crafted by Simplicity Sofas is built one piece at a time and customized to the specifications of our customers.
Since your furniture is built exclusively for you we cannot accept returns or cancellations. However we will do everything possible to ensure that you will be completely happy with your purchase.
This begins with the premium materials used in our furniture. All aspects of production are performed by highly experienced expert craftspeople. Before shipping, your furniture will be thoroughly inspected, carefully padded and packed in sturdy double wall corrugated cartons. We ship using trusted shipping firms experienced in furniture delivery.
The result is that when your furniture is received it is extremely unusual for there to be any defects or damage. If any problems arise during shipment or delivery, please contact us immediately.
Built for a lifetime
Simplicity Sofas' patented modular furniture design features
interchangeable, replaceable components. This allows us to quickly replace any individual part of your furniture that may become damaged, stained or worn out during the lifetime of your furniture.
We can usually build and ship interchangeable replacement parts (arms, backs, foundations, legs, cushion covers, cushion cores and accessory items) within a few weeks (production may vary depending on pieces being replaced). The quick assembly design allows our customers to replace any of these parts in just a few minutes without tools.
Your Simplicity Sofas furniture is made to last for a very long time. If you experience any problems during the lifetime of your furniture please contact our Customer Service.
This is custom furniture. Once an order has been placed no cancellations will be accepted.
Also, because "comfort" is very subjective and varies according to individual preferences and physical characteristics, we cannot guarantee that our furniture will be "comfortable" for everyone.
Special orders - Occasionally, we accept customers' requests for special modifications or options that are not shown on our website. These special modifications may include (but are not restricted to):
- Special fabrics
- Special sizes
- Special cushions
Special modifications may alter the look or comfort of our furniture. We cannot accept any cancellations and will not make refunds for orders that include customer requested modifications.