Returns & Warranty
If you do not like our furniture you may return it for a full refund, including shipping costs, for a period of 30 days after you have received the furniture.
After 30 days customers will pay return shipping costs. (Please keep the boxes until you are sure that you are happy.)
Comfort is very subjective. What is extremely comfortable for one individual may not be comfortable for another. We will make every effort to make our furniture more comfortable for individuals, including after-sale modifications when possible, but ultimately we cannot make refunds for comfort-related issues after the first 30 days.
Unlike other furniture brands there are several things we can do to modify the way our furniture feels, even after it is in your home. Please call us if you are not 100% delighted with the comfort of your furniture.
Lifetime warranty on all frames, foundations and cushions*
3 Year Warranty on sleeper and recliner mechanisms
1 Year Warranty on mattresses and air beds
No furniture company warranties fabric, but we will try to take care of any fabric-related problems as long as the fabric has not been discontinued and is still available to us.
* Even with our top quality cushions they cannot be expected to last forever. However we will replace them at no charge when they do wear out.
Furniture companies always try to limit warranties because the cost of repairs is so high if anything goes wrong. And with most furniture there is a good chance that something will go wrong within the first 3 years.
Simplicity Sofas furniture starts off with superior materials such as solid oak frames and super-premium quality cushions. But that is just the beginning.
All Simplicity Sofas furniture is constructed using a modular design with interchangeable component parts. Virtually every part is interchangeable and replaceable. That includes arms, backs, bases, legs, cushion covers and inserts. This makes correcting problems simple and inexpensive.
· If your dog chews a hole in the arm of your sofa -- we can just replace the arm.
· If your 3 year old spills chocolate milk all over the cushions and they aren’t one of our “kidproof” (stainproof) fabrics -- we simply replace the cushion covers.
· If your furniture gets extra-heavy use and the cushions are beginning to lose their shape and resilience, call us – we will send you new cushion inserts.
We put a lot of thought into making our furniture easy to fix if anything ever goes wrong. For example our cushions are made with extra-wide zippers so that it is easy for our customers to replace the covers or the cushion cores if necessary.
Most replacement parts can be shipped within 2 weeks. Simple things like cushion covers or inserts should take only a couple of days.