Simplicity Sofa's FAQ's
What kind of furniture does Simplicity Sofas make?
Simplicity Sofas specializes in Furniture for Small Spaces and Tight Places.
What is Furniture for Small Spaces and Tight Places?
Our sofas, sleepers, sectionals and reclining furniture fits through narrow doors and stairways where other furniture cannot go – including RVs and boats. Furniture scaled for smaller rooms – Simplicity Sofas furniture has a total depth of only 32 inches for sofas, chairs and sectionals. Sleepers and recliners are 34” deep. These depths are 5” – 10” shallower than “normal” seating made by other brands. These shallower depths are accomplished without shrinking cushion sizes or reducing comfort. Simplicity Sofas’ patented designs reduce the thickness of the back of the furniture compared with conventional fully upholstered seating.
How do I know whether your furniture will fit through my narrow door or stairway?
If your door or stairway is wider than 15 inches, everything we make will fit. For even tighter places our sectionals will fit through any opening larger than 8 inches wide x 36 inches high.
Does your furniture have to be assembled?
All Simplicity Sofas furniture is shipped unassembled. Assembly takes about 15 minutes. No tools are needed. The patented QAS (Quick and Simple) assembly system is so simple that the furniture can be put together by small children in less than 5 minutes:
90% of our customers assemble our furniture themselves and get free delivery. You also have the option to pay for White Glove delivery which includes assembly and removal of cartons.
Can the furniture be disassembled after being re-assembled for moving?
Disassembly takes about 5 minutes. Our furniture can be assembled and disassembled dozens of times without any loss of strength or structural integrity. Assembly and disassembly are so simple that no tools (or instructions) are needed.
What types of furniture do you make?
Simplicity Sofas makes sofas, loveseats, chairs, sleepers, sectionals and reclining furniture. All pieces will fit through 15” wide doors and stairways.
Is This RTA (Ready To Assemble) furniture?
Although our furniture does technically fit into that category we rarely describe our furniture as being RTA. Typical RTA furniture is low cost, flimsy and made for short-term use. In addition RTA assembly usually requires tools, extensive instructions and can take an hour or longer. None of that describes our furniture.
Where is your furniture made?
All Simplicity Sofas furniture is made in our factory in High Point, North Carolina. Most of the components for our furniture are sourced locally. We make a conscious effort to source our fabrics from U.S. sources and currently more than half of our fabric offerings are made in America. At this time the only components sourced overseas are the sleeper mechanisms and some of the wood legs.
What do your fabric categories mean?
Special Value Fabrics – includes special purchases and discontinued fabrics that have only limited remaining yardage. Check for available yardage before ordering for large sectional or multi-piece orders.
Heavy Duty and “Pet-Friendly” Fabrics – These are extremely durable fabrics rated as “heavy duty” according to industry abrasion testing standards. In addition fabrics in this category are highly stain-resistant. Most are polyester, olefin or microfiber fabrics.
“Pet-friendly” fabrics refers to heavy-duty stain-resistant fabrics that do not strongly attract pet fur.
Faux Leather Fabrics – These are polyurethane fabrics that simulate the look and feel of leather. There are two separate price categories.Mos t faux leathers are priced the same as our “Heavy-duty” category. The Highwood line is more expensive. These are anti-bacterial and have a moisture barrier suitable for use in boats and other special applications.
Designer Fabrics – These are high quality fabrics that may or may not pass “heavy-duty” abrasion testing requirements and may or may not be stain-resistant. It includes cottons, linens and other natural fibers. This category also includes striped and patterned fabrics that require matching. Matching requires additional fabric and additional upholstery time.
High Performance and “Kidproof” Fabrics – These are extremely durable fabrics (50,000+ double rubs on the Wyzenbeek Abrasion Test scale) that also have built-in stain-proofing treatments such as Crypton® and Bella-Dura®. [Crypton and Bella-Dura fabrics’ special properties are described in detail elsewhere on this website.] This category may also include super durable fabrics (100,000+ double rubs) that are highly stain-resistant, but not “stain-proof.”
Special Order Fabrics – These are more expensive fabrics that are not stocked. Most of these are American-made Crypton® and Bella-Dura® “kidproof” fabrics.
Many of the special order fabrics are available from quick-ship programs within one week. Others may require 30-45 days before they arrive at our factory.
Top-grain Leather – Although we do not stock these leathers they are normally available to us on a quick-ship basis within 1-2 weeks. Upholstering furniture in leather does require more time so please allow an additional two weeks production time.
Simplicity Sofas does not carry “bonded” leathers. We consider them to be a defective product sold primarily to fool people who do not know the difference between “bonded” and top-grain leathers. Our polyurethane “faux leather” fabrics are superior in comfort and durability to “bonded” leathers.
We do not do “leather-match.” This is furniture made with top-grain leather on only the parts that are commonly touched. The remainder of the furniture is upholstered in a matching vinyl fabric. Typically this is done primarily for the purpose of drastically reducing costs. As a result “leather-match” furniture typically uses very inexpensive and low quality top-grain leathers.
C.O.M. (Customers Own Material) – Our customers are also welcome to send us fabrics that they have purchased on their own. Please send backed upholstery fabrics only. Call for yardage requirements. Fabrics with matched patterns require more yardage than plain or solid color fabrics. We do not accept silks or fabrics that cost more than $100 per yard. We reserve the right to reject COM fabrics that if they have unusual characteristics that could cause upholstering problems. It is strongly advised to send us a sample in advance for our approval.
What is the quality level of our furniture?
Simplicity Sofas builds its furniture to last for 20 years and more. We use solid oak frames that are glued, doweled, stapled and corner blocked. Our frames, foundations and cushions are backed by an unlimited lifetime warranty.
Is your furniture made with 8 way hand-tied coils?
Our furniture can be made with 8 way hand-tied coils. Before we do, however, we will warn you that it is completely unnecessary in our furniture and a waste of $200 per seat. 8 way hand-tied coil foundations were invented in the 19th century at a time when seat cushions were stuffed with horsehair, feathers, cotton and other low resilience materials. Also, they were much thinner. The result was that people sitting on the furniture sank all the way down to the deck where they could feel the foundation beneath. Modern high quality cushions are thicker and use high density foams or sturdy spring down construction that does not compress all the way down to the deck. As a result you never feel the foundation beneath the deck, no matter how much you paid for it.
What is your cushion construction?
Simplicity Sofas offers two types of cushions – a “firm” 2.4 density Futurecel™ foam and a “plush” spring down cushion construction. Our 2.4 density Futurecel™ seat cushions are constructed with an extra thick 5.5” foam core wrapped with a Dacron polyester fiber and enclosed in a premium down proof ticking. This is our “firm” cushion option. We also offer a “softer” (but still firm) spring down cushion construction. This consists of steel coil springs encased in individual fabric jackets. The springs are surrounded by a foam border and topped with a layer of feathers and down. Everything is then enclosed in a sturdy down proof ticking. Both of our cushion constructions are backed by unlimited lifetime warranties. Most furniture manufacturers in our price range use 1.8 density foam in their seat cushions. The life expectancy of a 1.8 density foam seat cushion is typically 3 years or less before they begin to lose their shape and resilience. Our 2.4 density Futurecel™ cushions weigh 1/3 more than the same cushion with a 1.8 density foam and have a life expectancy of 15+ years. Our spring down cushions should also last at least 15 years. If our cushions do not last for the life of your furniture we will replace them at no charge.
Can I Request Free Fabric Samples or Supply My Own Fabric?
You may request free fabric swatches. We will send you up to 15 swatches at no charge. Additional swatches are $1 each. We do accept COM (Customer’s Own Material) orders. The price is the same as our Category 2 fabrics.
What are the dimensions and size specifications of your furniture?
All dimensions are listed on the website.
Do you list prices on your website?
All prices are listed on the website. If you have any questions or need pricing on special unlisted options call the customer service hotline at 800-813-2889. It is available 7 days/wk.
How do I order and what are my payment options?
Use our website, SimplicitySofas.com or give us a call at 1-800-813-2889. SimplicitySofas.com accepts Visa, MasterCard, Discover and American Express through Secure Sockets Layer (SSL) technology. We ensure the security of your online transaction as all information is processed through authorize.net. Your credit card information is never left on the server or the website. The industry standard for encryption, SSL technology creates a secure transaction environment for commerce on the Internet. Sales tax is collected only for orders delivered within NC.
What if I have a question that is not answered in this FAQ?
Call our customer service hotline 800-813-2889. The hotline is answered by a real (and knowledgeable) person 7 days/wk. from 9 AM – 10 PM. In the rare event that the hotline is not answered just call back an hour later.
How long will it take to make my furniture?
Almost all of our furniture is custom made to your specifications. We can usually build and ship your furniture in 4 weeks. Large orders, leather, orders requiring matching fabrics and orders with slipcovers may take an additional 1-2 weeks. See the “shipping information” category below for estimates on different shipping options.
Where can I see your furniture in person?
Simplicity Sofas does not sell its furniture through brick and mortar retail stores. That is how we are able to sell superior quality hand-crafted furniture at mass produced prices. When we were smaller many of our customers volunteered to show off our furniture in their homes to prospective new customers. The process of bringing former and future customers together, took a lot of time and effort. Fortunately, after ten years in business without a single negative review, dozens of articles written about us and hundreds and hundreds of extremely positive testimonials we have become an unusually trusted brand. If something is not right we fix it immediately. In the rare cases where a problem cannot be fixed, we give you a full refund.
Do you have designer or space planning assistance?
Yes. Just call our Customer Service Hotline 800-813-2889 for assistance.
Do you have any items in stock for immediate delivery?
At times we have a limited supply of in-stock products that we keep available for those who cannot wait 4-6 weeks. Please call our Customer Service Hotline 800-813-2889 for the latest information on availability.
Which fabrics are the best for pets or messy kids?
More than 90% of our fabrics pass heavy-duty requirements on industry abrasion test standards. In addition we have a large selection of Crypton® and Bella-Dura® heavy duty “kidproof” (stainproof) fabrics. We also have a large selection of “pet-friendly” highly stain resistant fabrics that do not attract pet fur as much as microfiber velvets and suedes.
What if I don't like what I ordered?
If you do not like our furniture for any reason whatsoever you may return it to us for a full refund, including all shipping charges for a period of 30 days after receipt of your order. Just keep the boxes until you are sure.
Where can I read customer reviews?
Start with ConsumerAffairs.com. This is one of the largest Review websites in the world with 8 million clicks on the website each month. The furniture section of the website receives 17,000 monthly clicks. ConsumerAffairs lists reviews for more than 80 major furniture brands. Simplicity Sofas is rated #1 at the top of the list. The website also lists several hundred extremely positive testimonials.
Simplicity Sofas is the only furniture company in the U.S. that contacts each of its customers one day after they have received their delivery to specifically ask how they like their new furniture and whether there are any problems that need to be taken care of immediately.
Will your furniture fit through my door or down my stairs?
Yes!!! Yes!!! Yes!!!
This is our specialty. All of our furniture will fit through 15” wide doors and stairways. It even fits through RV doors, boat hatches, spiral staircases and other places where no other high quality furniture will fit. As William Shatner stated during a 2013 interview with Simplicity Sofas owner Jeff Frank, “Simplicity Sofas boldly goes where no furniture has gone before.” In the ten year history of the company only once did a sofa not fit down a basement stairway. The problem was not the 24” wide stairs or the three right angle turns. Where the sofa got stuck was at the last turn where the ceiling height came down to 60”. We took back the sofa, gave the customer a full refund and promised him we would build something that would fit down his stairs. The result was our sectional design. Our sectionals fit through spaces as small as 8” in width and 36” in height. This includes the 17 ft. x 12 ft. sectional ordered by the ManCave TV show for a home with a 24” wide curving stairway.
Can I order something that is not shown on your website?
There are lots of special things we do that are not shown on the website ranging from extra firm (or extra soft) cushions to a pet shelf for a customer whose dog liked to sit on top of the sofa and look out the window. If you want something that is completely custom that can be done also. One of the inventors of Simplicity Sofas, Glenn Laughlin, is a master craftsman with a custom upholstered furniture shop located a few minutes from our factory. He can make absolutely anything to your exact specifications. Glenn can be contacted at 336-431-6602 or by email at email@example.com
Do you reupholster furniture?
No, but Glenn does. See above for his contact information.
Do you make slipcovers?
We make slipcovers for most of our product line. Our slipcovers are tightly fitted and come with separate jackets for each seat and back cushion. A single large cover (with a skirt) covers the back, arms and base. We do not make custom slipcovers for other furniture brands.
How much is shipping?
There are two basic shipping options:
Drop-ship delivery by UPS Freight - This is free to most parts of the country. There is a $100 charge to western states (California, Oregon, Washington, Arizona, New Mexico, Montana, Idaho, Wyoming, Utah, Nevada, Colorado.) There are some locations that cannot be accessed by UPS Freight. They deliver furniture using a big 18 wheel tractor trailer. Residences that cannot accept a truck that size are not eligible for the free drop-ship delivery. There are other locations that are not eligible for the free UPS Freight drop-ship delivery. Some islands or other remote locations may have an additional delivery fees added. Free drop-shipping is not available in New York City. White Glove delivery is required.
White Glove Delivery Service – This service includes delivery by a smaller truck with two drivers. They will bring the furniture into your home and place it wherever you want. They will assemble the furniture for you and remove all cartons and packaging materials. The charge for white glove delivery for all furniture except sectionals is $150 for the first piece and $50 for additional pieces. The white glove delivery charge for sectionals is $50 per seat. There is an additional $100 charge to western states (California, Oregon, Washington, Arizona, New Mexico, Montana, Idaho, Wyoming, Utah, Nevada, Colorado.)
Where do you ship?
Simplicity Sofas ships anywhere in the contiguous United States. In addition we ship to Alaska and Canada. Those locations will have additional shipping charges.
Is there any way to get my furniture sooner?
We do have a limited “Rush” delivery available to a limited number of customers each month. Rush delivery means the furniture will be made and shipped within 16 business days. There is a $200 additional charge for this “rush” service. If we miss the 16 day target the $200 is refunded. Once the furniture is shipped there is no guaranty on the amount of time needed for shipping. Although we will make our best effort to expedite, ultimately we have no control over how long the shippers take to make the delivery.
How will I know when to expect delivery?
When your order ships you will receive an email with a tracking number. You can follow the progress of your order on the shipper’s website by using the tracking number. When the furniture arrives at the shipper’s nearest terminal they will call you for an appointment. You are free to name any weekday with one week. You will typically receive a 3-4 hour window for delivery. UPS Freight will not make weekend deliveries. White Glove shippers will usually accommodate requests for weekend delivery service.
How long does delivery take once my order has shipped?
UPS Freight drop-ship deliveries typically take 3-4 days to most east coast destinations or other areas within 1000 miles of our High Point, North Carolina factory. UPS Freight deliveries to west coast destinations typically take 7-10 days. White Glove delivery usually takes 7-10 days longer than the UPS Freight drop-ship.
What should I do if my furniture is damaged during shipping?
Because our furniture is shipped unassembled in heavy-duty double walled cartons with lots of padding and plastic wrap we have far lower rates of damage than most companies shipping pre-assembled furniture. If a box appears damaged please Do Not ask the shipper to take it back!! This is a different procedure from most furniture companies who would advise you to refuse shipment if there is obvious damage. Our furniture is made up of interchangeable modular parts. Even when a box is severely damaged there are typically only one or two parts inside that will damaged. We can quickly make a new part and send it to you.
If you have the delivery company send the entire piece of furniture back to us it will take far longer to repair and resend.
In either case it is extremely rare that any professional repair person will be required to visit your home.
Will you hold my furniture if I don’t need delivery for several months?
Holding furniture is not a problem. This is particularly common when one of our customers is waiting for a new house to be completed or when they like a discontinued fabric that may not be available in the future. Just let us know at least 2 weeks before you want the furniture shipped.
Will the delivery people take away my old sofa?
No. For drop ship deliveries the driver will not enter your home. For white glove deliveries the drivers will normally not take old sofas away as there is a concern that old furniture may contain mites or other insects that could infect other furniture in the truck.
When do you charge my credit card?
All orders are charged in full when placed. We accept Visa, MasterCard, American Express, and Discover. We also have a monthly financing option with Affirm.
What is your Total Satisfaction Guaranty?
If you do not like our furniture for any reason whatsoever you may return it for a full refund, including shipping costs, for a period of 30 days after purchase. (Please keep the boxes until you are sure that you are happy with the furniture.)
What is your Warranty?
Unlimited lifetime warranty on all frames, foundations and cushions. 3 Year Warranty on sleeper and recliner mechanisms. 1 Year Warranty on mattresses and air beds. No furniture company warranties fabric, but we will try to take care of any fabric-related problems as long as the fabric has not been discontinued and is still available to us. If you do not like the furniture we will take it back up to one year and even pay the return freight. You are responsible only for finding suitable cartons to return the furniture. After one year we will still take the furniture back at any time if you are not happy. You will be responsible for the cartons and the return shipping cost. (We will give you access to our special discounted shipping rates for the return.) There is no restocking fee.
What do you mean by Unlimited Lifetime Warranty?
Furniture companies always try to limit warranties because the cost of repairs is so high if anything goes wrong. And with most furniture there is a good chance that something will go wrong within the first 3 years. Sofas furniture starts off with superior materials such as solid oak frames and super-premium quality cushions. But that is just the beginning. All Simplicity Sofas furniture is constructed using a modular design with interchangeable component parts. Virtually every part is interchangeable and replaceable. That includes arms, backs, bases, legs, cushion covers and inserts. This makes any repairs simple and inexpensive.
· If your dog chews a hole in the arm of your sofa -- we can just replace the arm.
· If your 3 year old spills chocolate milk all over the cushions and they aren’t one of our “kidproof” (stainproof) fabrics -- we simply replace the cushion covers.
· You weigh 400 lbs. and the unlimited lifetime warranty cushions are beginning to lose their shape and resilience after only 5 years – we send you new cushion inserts.
We put a lot of thought into making our furniture easy to fix if anything ever goes wrong. For example our cushions are made with extra-wide zippers so that it is easy for our customers to replace the covers or the cushion cores. Most replacement parts can be shipped within 2 weeks. Simple things like cushion covers or inserts should take only a couple of days.
Can I change or cancel my order while it is in production?
Our furniture is built to last for 20 years or more. We do not want to force you to live with something you aren’t happy with. It is important to us that you get exactly what you really want. If that means starting over that’s what we will do.
If I have questions, can I call someone?
Our Customer Service Hotline 800-813-2889 is answered 7 days/wk. from 9 AM – 10 PM by a real (and knowledgeable) furniture professional. In the rare case that you do not get someone answering the hotline immediately please call back an hour later.
Do you offer any financing plans?
Simplicity Sofas has partnered with Affirm to offer consumer-friendly terms to split purchases into monthly installments. During the checkout process, you can access the Affirm tab, where you’ll be directed to a separate site for the application process. Terms are exclusively between the consumer and Affirm. Simplicity Sofas employees have no access to this information and cannot provide any information about your account with Affirm. Affirm provides a decision within seconds of application submission, so if you're looking to purchase furniture now and pay later, head on over to the payment tab in the checkout process.
Will I be charged for the full total at time I place order or when it ships?
All orders are charged in full when placed.
What types of payment do you accept?
We accept payments from Visa, MasterCard, American Express, and Discover. We also offer financing.
Can I combine sale discounts & coupon codes?
Not usually. Pick the best discount and go with that. Simplicity Sofas has a very limited number of sales or discounts.
Can I order and then change my fabric after receiving the fabric swatches?
Yes! If you place the order without seeing any fabric swatches first we will send you the swatch you have selected and other similar fabrics to get your approval before proceeding. Getting your order in, even without confirming the fabric, places you in the production schedule ahead of others who place their orders after you.
Is there a sales tax?
We collect sales tax only for shipments within North Carolina. Other states may have different rules about sales taxes, but we will charge sales tax for other states.
What fabrics do you recommend for homes with pets?
Trying to find the best fabric for your furniture when you own cats or dogs can be challenging. We try to make your decision easier with our pet-friendly fabric selections. These are heavy-duty stain-resistant fabrics with a tighter weave that is less likely to gather pet fur. We have found that most microfiber velvets and suedes are fur-attracting magnets and that there are much better selections available.
How do I clean my fabric?
Most furniture companies insist on sticking to the old (very old) cleaning code system where W means that you should use only water-based upholstery cleaning products and S code indicates that you should clean without water using only a dry-cleaning solvent. X code means you’re in trouble because there is no way to clean that fabric. Actually there is a much better way to figure out how to clean your fabric. Find out what your fabric is made from (polyester, microfiber, cotton, etc.) Then go to Google or your favorite search engine and ask how to clean the specific type of stain from that type of fabric. For example – “How do I clean a mustard stain from a polyester sofa?” In almost every case there will be multiple articles on that exact topic. Keep in mind that the best treatment for one type of stain may not be the best for another type.
What type of leather does Simplicity Sofas use?
We use only top-grain hides. Most of the hides come from South America and are then processed in Italy. Because hides vary in color and texture, each piece will have its own unique characteristics.
Natural markings such as wrinkles and scars are normal and even expected as an assurance you have an authentic leather product. Also, there may be some variation in dye lots between different hides.
Which type of cushions do you use?
We have two alternative cushion constructions. Both are super-premium and backed by unlimited lifetime warranties. Our “firm” cushions are made with a core of 2.4 lb, density HR (High Resilience) Futurecel® foam wrapped in dacron polyester fiber. This is an unusually high density foam and is the reason why our cushions will last 15+ years where most foam cushions have a lifespan of about 3 years. Keep in mind that density is not the same as “firmness.” Our 2.4 density cushions weigh considerably more than the cheaper cushions but will feel very similar when new. They will not be noticeably “firmer.” The difference may not be noticed for a couple of years when the cheaper cushions will begin to lose their shape and resilience (ability to bounce back after you sit on it.) We also have an optional spring-down cushion. This is more “plush” than the 2.4 foam and will feel slightly softer. You will sink down a bit further into the cushion. Our super-premium spring-down cushions also have an expected lifespan of 15+ years and are backed by an unlimited lifetime warranty.
How are your frames made?
Our frames are made using solid oak that is stapled, glued, double-doweled and corner blocked. They are made 1 mile from our factory to our exclusive specifications.