Simplicity Sofa's FAQ's
What kind of furniture does Simplicity Sofas make?
Simplicity Sofas specializes in custom-built high quality Furniture for Small Spaces and Tight Places.
All frames are solid oak. Cushions are super-premium 2.5 density Ultracel foam, Memory gel foam or Spring-down construction.
The quality of our furniture is described in an article published in Furniture Today. This is the most widely read publication for furniture retailers and manufacturers. We did not solicit or pay for this article.
Our furniture is scaled for smaller rooms. All sofas and sectionals have a total depth of only 32". This is 5" - 10" less deep than most other high quality furniture. This decreased depth is accomplished without reducing the size of the cushions. Our seat cushions are 27" deep.
This is the most common cushion depth for high quality furniture that measures 37" - 42" in overall depth. The difference is our patented modular back design which requires far less space from the back of the cushions to the wall.
All Simplicity Sofas furniture fits through 15" wide doors and stairways.
Sectionals of unlimited size can fit through openings as small as 8"wide x 36" high. So far the largest sectional we have built was for the Man Cave TV show which requested a 17 ft. x 17 ft. twelve seat sectional to fit down a 24" wide stairway. However we are capable of making far larger sectionals that will also fit through the narrowest spaces.
What is Furniture for Small Spaces and Tight Places?
All of our sofas, sleepers and sectionals are designed to fit through narrow doors and stairways where other furniture cannot go – including RVs and boats.
Simplicity Sofas furniture has a total depth of only 32 inches for sofas, chairs and sectionals. Sleepers are 34” deep. These depths are 5” – 10” shallower than “normal” seating made by other high quality brands.
The shallower depths are accomplished without shrinking cushion sizes or reducing comfort. Simplicity Sofas’ patented designs and solid oak frame construction allow us to reduce the thickness of the backs compared with other conventional fully upholstered seating.
How do I know whether your furniture will fit through my narrow door or stairway?
If your door or stairway is wider than 15 inches, everything we make will fit.
For even tighter places our sectionals will fit through any opening larger than 8 inches wide x 36 inches high.
Does your furniture have to be assembled?
All Simplicity Sofas furniture is shipped unassembled. Assembly takes about 15 minutes for most first timers. No tools are needed.
Assembly instructions for sofas:
1) The sofa comes in 4 pieces (2 arms, back, base.) Hardware consists of 6 steel washers and 6 black three prong knobs.
2) Each arm and the back has 2 steel bolts that are inserted through pre-drilled holes in the base.
3) Turn the sofa over so that the bottom can be accessed. Unzip the three zippers in the bottom black fabric.
4) Insert a washer and a black 3 prong knob onto each of the bolts that have been inserted through the base.
5) Hand tighten the 6 black three prong knobs.
6) The sofa is ready to use.
Assembly is identical for loveseats, chairs and sectionals but they may have fewer knobs to tighten.
The patented QAS (Quick and Simple) assembly system is so simple that the furniture can be put together by small children in less than 5 minutes:
75% of our customers assemble our furniture themselves.
25% choose the White Glove delivery option which includes assembly and removal of cartons.
Can the furniture be disassembled after being re-assembled for moving?
Disassembly takes about 5 minutes. Our furniture is designed to be assembled and disassembled dozens of times without any loss of strength or structural integrity.
Both assembly and disassembly are so simple that no tools are needed.
What types of furniture do you make?
Simplicity Sofas makes sofas, loveseats, chairs, sleepers and sectionals. All Simplicity Sofas furniture has the following characteristics:
- Solid oak frames
- 2.4 density Ultracel foam or Spring-down super premium cushions.
- Fits through 15” wide doors and stairways.
Is This RTA (Ready To Assemble) furniture?
Although our furniture does technically fit into that category we rarely describe our furniture as being RTA.
The entire category of RTA furniture is considered by both manufacturers and retailers to be low cost, mass produced products that are specifically designed to be cheaper to produce and cheaper to ship than "normal" furniture. The furniture is designed for short-term or temporary use so "quality" is not the most important consideration.
Most people buy RTA furniture for two reasons:
- Low cost
- Fits through narrow doors and stairways where "normal" furniture cannot go.
Since price is the most important consideration flimsy and made for short-term use. In addition RTA assembly usually requires tools, extensive instructions and can take an hour or longer. None of that describes our furniture.
Simplicity Sofas is the only company making self-assembly furniture that is:
- Designed to compete with the highest quality "normal" custom-built furniture.
- Custom-built one piece at a time.
- Designed to last 20+ years.
- Can be assembled, dis-assembled dozens of times with no loss of strength or durability.
- Offers hundreds of customized designer options.
- Offers a selection of 200+ fabrics and leathers.
Where is your furniture made?
All Simplicity Sofas furniture is made in our factory in High Point, North Carolina. Except for fabrics over 90% of the components we use are made locally, within 25 miles of the factory. More than 50% of our fabrics are Made in North Carolina.
At the time the factory first opened in 2007 100% of the fabrics we used were imported. Since that time we have made a strenuous effort to select American made fabrics.
Currently (2017) 55% of the fabrics offered on our website (and 75% of the fabrics that are sold) are American-made. All fabrics in Categories 4 and 5 are Made in America.
What do your fabric categories mean?
Most of our customers are concerned about two primary aspects of our fabrics: Durability and Stain resistance.
All of our fabrics (except for a few in Category 3) are rated "heavy-duty" for residential use. Fabric durability is determined by Abrasion Testing. This is performed by huge machines that rub a fabric back and forth until the fibers begin to break. The most common of these tests is the Wyzenbeek Abrasion test.
Faux Leather Fabrics – These are polyurethane fabrics that simulate the look and feel of leather. There are two separate price categories.Mos t faux leathers are priced the same as our “Heavy-duty” category. The Highwood line is more expensive. These are anti-bacterial and have a moisture barrier suitable for use in boats and other special applications.
Top-grain Leather – Although we do not stock these leathers they are normally available to us on a quick-ship basis within 1-2 weeks. Upholstering furniture in leather does require more time so please allow an additional two weeks production time.
Simplicity Sofas does not carry “bonded” leathers. We consider them to be a defective product sold primarily to fool people who do not know the difference between “bonded” and top-grain leathers. Our polyurethane “faux leather” fabrics are superior in comfort and durability to “bonded” leathers and similar in price.
We do not do “leather-match.” This is furniture made with top-grain leather on only the parts that are commonly touched. The remainder of the furniture is upholstered in a matching vinyl fabric. Typically this is done primarily for the purpose of drastically reducing costs. As a result “leather-match” furniture typically uses very inexpensive and low quality top-grain leathers.
C.O.M. (Customers Own Material) – Our customers are also welcome to send us fabrics that they have purchased on their own. Please send backed upholstery fabrics only. Call for yardage requirements. Fabrics with matched patterns require more yardage than plain or solid color fabrics. We do not accept silks or fabrics that cost more than $100 per yard. We reserve the right to reject COM fabrics that if they have unusual characteristics that could cause upholstering problems. It is strongly advised to send us a sample in advance for our approval.
What is the quality level of our furniture?
Simplicity Sofas builds its American made furniture to last for 20 years and more.
We make high end custom sofas, sleepers and sectionals, built one piece at a time in our High Point, North Carolina factory. We use 90% local materials.
Retailers typically double the cost they pay for furniture before selling to consumers. Bypassing those retailers and selling direct to consumers enables us to sell our high end quality custom-built furniture at prices that are competitive with mid-priced imported furniture.
We use solid oak frames that are glued, doweled, stapled and corner blocked. We use super premium quality cushions with 2.5 density Ultracel foam or Spring down cushions.
The quality level of our furniture can be seen through the testimonials of our customers and the many articles that have been written about us including a recent article in Furniture Today, the leading publication in the furniture industry.
Simplicity Sofas has never solicited or paid for any articles or testimonials.
What is your cushion construction?
Can I Request Free Fabric Samples or Supply My Own Fabric?
You may request free fabric swatches. We will send you up to 15 swatches at no charge. Additional swatches are $1 each. We do accept COM (Customer’s Own Material) orders. The price is the same as our Category 2 fabrics.
Is your furniture made with 8 way hand-tied coils?
Our furniture can be made with 8 way hand-tied coils. Before we do, however, we will warn you that it is completely unnecessary in our furniture and a waste of $200 per seat. 8 way hand-tied coil foundations were invented in the 19th century at a time when seat cushions were stuffed with horsehair, feathers, cotton and other low resilience materials. Also, they were much thinner. The result was that people sitting on the furniture sank all the way down to the deck where they could feel the foundation beneath. Modern high quality cushions are thicker and use high density foams or sturdy spring down construction that does not compress all the way down to the deck. As a result you never feel the foundation beneath the deck, no matter how much you paid for it.
What are the dimensions and size specifications of your furniture?
All dimensions are listed on the website.
Do you list prices on your website?
All prices are listed on the website. If you have any questions or need pricing on special unlisted options call the customer service hotline at 800-813-2889. It is available 7 days/wk.
How do I order and what are my payment options?
Use our website, SimplicitySofas.com or give us a call at 1-800-813-2889. SimplicitySofas.com accepts Visa, MasterCard, Discover and American Express through Secure Sockets Layer (SSL) technology. We ensure the security of your online transaction as all information is processed through authorize.net. Your credit card information is never left on the server or the website. The industry standard for encryption, SSL technology creates a secure transaction environment for commerce on the Internet. Sales tax is collected only for orders delivered within NC.
What if I have a question that is not answered in this FAQ?
Call our customer service hotline 800-813-2889. The hotline is answered by a real (and knowledgeable) person 7 days/wk. from 9 AM – 10 PM. In the rare event that the hotline is not answered just call back an hour later.
How long will it take to make my furniture?
Simplicity Sofas furniture is hand made one piece at a time and custom-built to your specifications.
- We can usually build and ship your furniture in 6-8 weeks. Sometimes it may take longer.
- Large orders, leather and orders requiring matching fabrics and orders with slipcovers may take an additional 2 weeks.
- There is a Rush Order option available for an additional charge. Rush deliveries guaranty a production time of 30 days or we refund the Rush Delivery charge. This option is only available for fabrics that are in stock. Leather furniture and slipcovers are not eligbible for the Rush option. There are only a limited number of Rush Orders accepted each month.
Where can I see your furniture in person?
Please visit our factory and showroom located at 414 Grayson St. High Point, NC 27260.
Showroom hours are Monday - Friday 10 AM - 5 PM.
Please call 800-813-2889 to schedule an appointment time and factory tour.
Do you have any items in stock for immediate delivery?
Everything we make is custom-built just for you. The normal production time is 6 weeks for most fabrics. Production time for leather is typically 8 weeks.
We do have a Rush delivery option. For an additional $200 per order we will ship within 15 business days. The Rush option is only available for fabrics that are in stock or that we can get within one week.
Which fabrics are the best for pets or messy kids?
More than 90% of our fabrics pass heavy-duty requirements on industry abrasion test standards. In addition we have a large selection of Crypton® and Bella-Dura® heavy duty “kidproof” (stainproof) fabrics. We also have a large selection of “pet-friendly” highly stain resistant fabrics that do not attract pet fur as much as microfiber velvets and suedes.
Where can I read customer reviews?
Start with ConsumerAffairs.com. This is one of the largest Review websites in the world with 8 million clicks on the website each month. The furniture section of the website receives 17,000 monthly clicks. ConsumerAffairs lists reviews for more than 60 major furniture brands. Simplicity Sofas is rated #1. The website also lists several hundred testimonials.
Simplicity Sofas is the only furniture company in the U.S. that contacts each of its customers one day after they have received their delivery to specifically ask how they like their new furniture and whether there are any problems that need to be taken care of immediately.
Will your furniture fit through my door or down my stairs?
Yes!!! Yes!!! Yes!!!
This is our specialty. All of our furniture will fit through 15” wide doors and stairways. It even fits through RV doors, boat hatches, spiral staircases and other places where no other high quality furniture will fit. As William Shatner stated during a 2013 interview with Simplicity Sofas owner Jeff Frank, “Simplicity Sofas boldly goes where no furniture has gone before.” In the ten year history of the company only once did a sofa not fit down a basement stairway. The problem was not the 24” wide stairs or the three right angle turns. Where the sofa got stuck was at the last turn where the ceiling height came down to 60”. We took back the sofa, gave the customer a full refund and promised him we would build something that would fit down his stairs. The result was our sectional design. Our sectionals fit through spaces as small as 8” in width and 36” in height. This includes the 17 ft. x 12 ft. sectional ordered by the ManCave TV show for a home with a 24” wide curving stairway.
Is there a limit on the number of swatches that I can order?
You can order up to 15 free fabric swatches. Additional fabric swatches are 10 cents each.
There is a $1 charge for all leather swatches.
Do you reupholster furniture?
We can reupholster our own furniture, but in most cases our customers prefer to purchase our fitted, tailored slipcovers. These go right over the old fabric and make the piece look completely new at a far lower cost.
Slipcovers include separate covers for each seat and back cushion and a large cover that fits over the back, arms and base.
Also, we can replace individual components that may become damaged or worn out. These include arms, back, base and cushions
Do you make slipcovers?
We make slipcovers for most of our product line. Our slipcovers are tightly fitted and come with separate jackets for each seat and back cushion. A single large cover (with a skirt) covers the back, arms and base. We do not make custom slipcovers for other furniture brands.
How much is shipping?
Simplicity Sofas Offers 2 Delivery Options:
1) Threshold Delivery Service - Price is already included - No additional charge. Delivery people bring boxes into your home through the nearest doorway. This may be a garage or covered porch.
2) White-Glove Delivery Service - Additional $300 per order. Delivery people bring boxes into the room of your choice, assemble the furniture for you and remove all packaging materials. White glove delivery is not available in all areas.
There is a $100 surcharge for all shipments to California, Oregon, Washington, Idaho, Arizona, New Mexico, Utah, Nevada, Wyoming, Montana and Colorado.
To expedite our "white glove" deliveries, please clear all driveways, doorways, stairways, halls and foyers so that the delivery people have easy access and room to assemble the furniture.
Our typical production time is 6-8 weeks for most of our furniture. Additional time may be required for leather furniture or if there are unexpected delays in obtaining fabric from the mill. Special orders which require non-standard options or modifications may also take additional time.
There is also a Rush Delivery option available for some orders. Additional $200 per piece. This option gurarantees a production time of 2 weeks earlier than our current production time. The Rush schedule will be specified at the time the order is placed. The Rush option is only available for orders that specify in-stock fabrics. There are a limited number of Rush Orders that are accepted each month.
If you have any questions or issues prior to, or during your delivery contact us immediately at our customer service hotline 800-813-2889. There will someone available to assist you 24/7.
Where do you ship?
Simplicity Sofas ships anywhere in the contiguous United States. In addition we ship to Alaska and Canada. Those locations will have additional shipping charges.
Is there any way to get my furniture sooner?
We do have a “Rush” delivery option available to a limited number of customers each month. Rush delivery means the furniture will be made and shipped within 15 business days. There is a $200 additional charge for this “rush” service. Once the furniture is shipped, there is no guaranty on the amount of time needed for shipping. Although we will make our best effort to expedite, ultimately we have no control over how long the shippers take to make the delivery.
How will I know when to expect delivery?
When your order ships you will receive an email with a tracking number. You can follow the progress of your order on the shipper’s website by using the tracking number. When the furniture arrives at the shipper’s nearest terminal they will call you for an appointment. You are free to name any weekday with one week. You will typically receive a 3-4 hour window for delivery. UPS Freight will not make weekend deliveries. White Glove shippers will usually accommodate requests for weekend delivery service.
How long does delivery take once my order has shipped?
We do not have control over how long the shipping companies take to deliver orders.
We use several different shipping companies and shipping times can vary depending on the distance traveled, specific locations, time of year, weather and other factors.
Shipping usually takes 1 - 2 weeks in most parts of the country, but it can take less or more time than that. It is not unusual for deliveries to be made in 3 days or 3 weeks. (It is very rare for a delivery to take longer than 3 weeks.)
White glove deliveries (which include assembly) usually add a few extra days.
What should I do if my furniture is damaged during shipping?
Our furniture is shipped unassembled in heavy-duty double walled cartons with lots of padding and reinforced corners and edges. As a result we have far lower rates of damage than other furniture companies.
IN CASE OF DAMAGE PLEASE DO NOT REFUSE THE SHIPMENT: This is different than other furniture companies. Because of the modular nature of our furniture we can quickly send you a replacement for any part(s) of your furniture that are damaged.
Typically, no matter how bad the box may look there will be very little damage to the furniture. We can usually make and ship a new part (arm, back, base, cushion etc.) within 1-2 weeks. Meanwhile you will still have full use of your furniture. You will be able to install the new part in a couple of minutes. No tools are needed.
If you refuse the shipment it can take 6 weeks or more for the furniture to be returned to us, repaired and sent back to you.
If there is any problem during delivery please call our customer service hotline immediately at 800-813-2889. There is almost always someone available to help immediately. If you do not get someone immediately try again a few minutes later.
Will you hold my furniture if I don’t need delivery for several months?
Holding furniture is not usally a problem. Just let us know at least 2 weeks before you want the furniture shipped.
Will the delivery people take away my old sofa?
No. For drop ship deliveries the driver will not enter your home. For white glove deliveries the drivers will normally not take old sofas away as there is a concern that old furniture may contain mites or other insects that could infect other furniture in the truck.
When do you charge my credit card?
All orders are charged in full when placed. We accept Visa, MasterCard, American Express, and Discover. We also have a monthly financing option with Affirm.
What is your Return and Cancellation Policy?
Returns & Cancellations
Our most important goal is the total satisfaction of our customers. Since opening our first factory in 2007 Simplicity Sofas has achieved national recognition every year for its superior quality and customer service.
Every piece of furniture crafted by Simplicity Sofas is built one piece at a time and customized to the specifications of our customers.
Since your furniture is built exclusively for you we cannot accept returns or cancellations. However we will do everything possible to ensure that you will be completely happy with your purchase.
This begins with the premium materials used in our furniture. All aspects of production are performed by highly experienced expert craftspeople. Before shipping, your furniture will be thoroughly inspected, carefully padded and packed in sturdy double wall corrugated cartons. We ship using trusted shipping firms experienced in furniture delivery.
The result is that when your furniture is received it is extremely unusual for there to be any defects or damage. If any problems arise during shipment or delivery our customer service hotline provides immediate assistance 24/7.
Built for a lifetime
Simplicity Sofas' patented modular furniture design features
interchangeable, replaceable components. This allows us to quickly replace any individual part of your furniture that may become damaged, stained or worn out during the lifetime of your furniture.
We can usually build and ship interchangeable replacement parts, including arms, backs, foundations, legs, cushion covers, cushion cores and accessory items, within a few weeks. The quick assembly design allows our customers to replace any of these parts in just a few minutes without tools.
Your Simplicity Sofas furniture is made to last for a very long time. If you experience any problems during the lifetime of your furniture please contact our Customer Service Hotline. A knowledgeable and experienced customer service executive will be available to help 7 days/wk. from 10 AM - 10 PM.
If I have questions, can I call someone?
Our Customer Service Hotline 800-813-2889 is answered 7 days/wk. from 9 AM – 10 PM by a real (and knowledgeable) furniture professional. In the rare case that you do not get someone answering the hotline immediately please call back an hour later.
Do you offer any financing plans?
Simplicity Sofas has partnered with Affirm to offer consumer-friendly terms to split purchases into monthly installments. During the checkout process, you can access the Affirm tab, where you’ll be directed to a separate site for the application process. Terms are exclusively between the consumer and Affirm. Simplicity Sofas employees have no access to this information and cannot provide any information about your account with Affirm. Affirm provides a decision within seconds of application submission, so if you're looking to purchase furniture now and pay later, head on over to the payment tab in the checkout process.
Will I be charged for the full total at time I place order or when it ships?
All orders are charged in full when placed.
What types of payment do you accept?
We accept payments from Visa, MasterCard, American Express, and Discover. We also offer financing.
Can I order and then change my fabric after receiving the fabric swatches?
Yes! If you place the order without seeing any fabric swatches first we will send you the swatch you have selected and other similar fabrics to get your approval before proceeding. Getting your order in, even without confirming the fabric, places you in the production schedule ahead of others who place their orders after you.
After approving a fabric you have 1 week to change your mind or cancel and receive a full refund. After that time we will begin making your furniture and need to charge a 20% restocking fee.
Is there a sales tax?
We collect sales tax only for shipments within North Carolina. Other states may have different rules about sales taxes, but we will charge sales tax for other states.
What fabrics do you recommend for homes with pets?
Trying to find the best fabric for your furniture when you own cats or dogs can be challenging. We try to make your decision easier with our pet-friendly fabric selections. These are heavy-duty stain-resistant fabrics with a tighter weave that is less likely to gather pet fur. We have found that most microfiber velvets and suedes are fur-attracting magnets and that there are much better selections available.
How do I clean my fabric?
Most furniture companies insist on sticking to the old (very old) cleaning code system where W means that you should use only water-based upholstery cleaning products and S code indicates that you should clean without water using only a dry-cleaning solvent. X code means you’re in trouble because there is no way to clean that fabric.
Actually there is a much better way to figure out how to clean your fabric. Find out what your fabric is made from (polyester, microfiber, cotton, etc.) If you have purchased your furniture from Simplicity Sofas you can find out the type of fabric you have by calling the customer service hotline.
Then go to Google or your favorite search engine and ask how to clean the specific type of stain from that type of fabric. For example – “How do I clean a mustard stain from a polyester sofa?” In almost every case there will be multiple articles on that exact topic. Keep in mind that the best treatment for one type of stain may not be the best for another type.
What type of leather does Simplicity Sofas use?
We use only top-grain hides. Our aniline leathers come from Europe and are processed in Italy.
We also have semi-aniline hides from South America which are then processed in Italy.
Because hides vary in color and texture, each piece will have its own unique characteristics. Natural markings such as wrinkles and scars are normal and even expected as an assurance you have an authentic leather product. Also, there may be some variation in dye lots between different hides.
How are your solid oak frames made?