Simplicity Sofa's FAQ's
What kind of furniture does Simplicity Sofas make?
Simplicity Sofas specializes in custom-built high quality Furniture for Small Spaces and Tight Places.
All frames are solid oak. Cushions are super-premium 2.5 density Ultracel foam, Memory gel foam or Spring-down construction.
The quality of our furniture is described in an article published in Furniture Today. This is the most widely read publication for furniture retailers and manufacturers. We did not solicit or pay for this article.
Our furniture is scaled for smaller rooms. All sofas and sectionals have a total depth of only 32". This is 5" - 10" less deep than most other high quality furniture. This decreased depth is accomplished without reducing the size of the cushions. Our seat cushions are 27" deep.
This is the most common cushion depth for high quality furniture that measures 37" - 42" in overall depth. The difference is our patented modular back design which requires far less space from the back of the cushions to the wall.
All Simplicity Sofas furniture fits through 15" wide doors and stairways.
Sectionals of unlimited size can fit through openings as small as 8"wide x 36" high. So far the largest sectional we have built was for the Man Cave TV show which requested a 17 ft. x 17 ft. twelve seat sectional to fit down a 24" wide stairway. However we are capable of making far larger sectionals that will also fit through the narrowest spaces.
What is Furniture for Small Spaces and Tight Places?
All of our sofas, sleepers and sectionals are designed to fit through narrow doors and stairways where other furniture cannot go – including RVs and boats.
Simplicity Sofas furniture has a total depth of only 32 inches for sofas, chairs and sectionals. Sleepers are 34” deep. These depths are 5” – 10” shallower than “normal” seating made by other high quality brands.
The shallower depths are accomplished without shrinking cushion sizes or reducing comfort. Simplicity Sofas’ patented designs and solid oak frame construction allow us to reduce the thickness of the backs compared with other conventional fully upholstered seating.
How do I know whether your furniture will fit through my narrow door or stairway?
If your door or stairway is wider than 15 inches, everything we make will fit.
For even tighter places our sectionals will fit through any opening larger than 8 inches wide x 36 inches high.
Does your furniture have to be assembled?
All Simplicity Sofas furniture is shipped unassembled. Assembly takes about 15 minutes for most first timers. No tools are needed.
Assembly instructions for sofas:
1) The sofa comes in 4 pieces (2 arms, back, base.) Hardware consists of 6 steel washers and 6 black three prong knobs.
2) Each arm and the back has 2 steel bolts that are inserted through pre-drilled holes in the base.
3) Turn the sofa over so that the bottom can be accessed. Unzip the three zippers in the bottom black fabric.
4) Insert a washer and a black 3 prong knob onto each of the bolts that have been inserted through the base.
5) Hand tighten the 6 black three prong knobs.
6) The sofa is ready to use.
Assembly is identical for loveseats, chairs and sectionals but they may have fewer knobs to tighten.
The patented QAS (Quick and Simple) assembly system is so simple that the furniture can be put together by small children in less than 5 minutes:
75% of our customers assemble our furniture themselves.
25% choose the White Glove delivery option which includes assembly and removal of cartons.
Can the furniture be disassembled after being re-assembled for moving?
Disassembly takes about 5 minutes. Our furniture is designed to be assembled and disassembled dozens of times without any loss of strength or structural integrity.
Both assembly and disassembly are so simple that no tools are needed.
What types of furniture do you make?
Simplicity Sofas makes sofas, loveseats, chairs, sleepers and sectionals. All Simplicity Sofas furniture has the following characteristics:
- Solid oak frames
- 2.4 density Ultracel foam or Spring-down super premium cushions.
- Fits through 15” wide doors and stairways.
Is This RTA (Ready To Assemble) furniture?
Although our furniture does technically fit into that category we rarely describe our furniture as being RTA.
The entire category of RTA furniture is considered by both manufacturers and retailers to be low cost, mass produced products that are specifically designed to be cheaper to produce and cheaper to ship than "normal" furniture. The furniture is designed for short-term or temporary use so "quality" is not the most important consideration.
Most people buy RTA furniture for two reasons:
- Low cost
- Fits through narrow doors and stairways where "normal" furniture cannot go.
Since price is the most important consideration flimsy and made for short-term use. In addition RTA assembly usually requires tools, extensive instructions and can take an hour or longer. None of that describes our furniture.
Simplicity Sofas is the only company making self-assembly furniture that is:
- Designed to compete with the highest quality "normal" custom-built furniture.
- Custom-built one piece at a time.
- Designed to last 20+ years.
- Can be assembled, dis-assembled dozens of times with no loss of strength or durability.
- Offers hundreds of customized designer options.
- Offers a selection of 200+ fabrics and leathers.
Where is your furniture made?
All Simplicity Sofas furniture is made in our factory in High Point, North Carolina. Except for fabrics over 90% of the components we use are made locally, within 25 miles of the factory.
At the time the factory first opened in 2007 100% of the fabrics we used were imported. Since that time we have made a strenuous effort to select American made fabrics.
Currently (2017) 55% of the fabrics offered on our website (and 75% of the fabrics that are sold) are American-made. All fabrics in Categories 4 and 5 are Made in America.
What do your fabric categories mean?
Most of our customers are concerned about two primary aspects of our fabrics: Durability and Stain resistance.
All of our fabrics (except for a few in Category 3) are rated "heavy-duty" for residential use. Fabric durability is determined by Abrasion Testing. This is performed by huge machines that rub a fabric back and forth until the fibers begin to break. The most common of these tests is the Wyzenbeek Abrasion test.
Faux Leather Fabrics – These are polyurethane fabrics that simulate the look and feel of leather. There are two separate price categories.Mos t faux leathers are priced the same as our “Heavy-duty” category. The Highwood line is more expensive. These are anti-bacterial and have a moisture barrier suitable for use in boats and other special applications.
Top-grain Leather – Although we do not stock these leathers they are normally available to us on a quick-ship basis within 1-2 weeks. Upholstering furniture in leather does require more time so please allow an additional two weeks production time.
Simplicity Sofas does not carry “bonded” leathers. We consider them to be a defective product sold primarily to fool people who do not know the difference between “bonded” and top-grain leathers. Our polyurethane “faux leather” fabrics are superior in comfort and durability to “bonded” leathers and similar in price.
We do not do “leather-match.” This is furniture made with top-grain leather on only the parts that are commonly touched. The remainder of the furniture is upholstered in a matching vinyl fabric. Typically this is done primarily for the purpose of drastically reducing costs. As a result “leather-match” furniture typically uses very inexpensive and low quality top-grain leathers.
C.O.M. (Customers Own Material) – Our customers are also welcome to send us fabrics that they have purchased on their own. Please send backed upholstery fabrics only. Call for yardage requirements. Fabrics with matched patterns require more yardage than plain or solid color fabrics. We do not accept silks or fabrics that cost more than $100 per yard. We reserve the right to reject COM fabrics that if they have unusual characteristics that could cause upholstering problems. It is strongly advised to send us a sample in advance for our approval.
What is the quality level of our furniture?
Simplicity Sofas builds its American made furniture to last for 20 years and more.
We make high end custom sofas, sleepers and sectionals, built one piece at a time in our High Point, North Carolina factory. We use 90% local materials.
Retailers typically double the cost they pay for furniture before selling to consumers. Bypassing those retailers and selling direct to consumers enables us to sell our high end quality custom-built furniture at prices that are competitive with mid-priced imported furniture.
We use solid oak frames that are glued, doweled, stapled and corner blocked. We use super premium quality cushions with 2.5 density Ultracel foam or Spring down cushions.
The quality level of our furniture can be seen through the testimonials of our customers and the many articles that have been written about us including a recent article in Furniture Today, the leading publication in the furniture industry.
Simplicity Sofas has never solicited or paid for any articles or testimonials.
Is your furniture made with 8 way hand-tied coils?
Our furniture can be made with 8 way hand-tied coils. Before we do, however, we will warn you that it is completely unnecessary in our furniture and a waste of $200 per seat. 8 way hand-tied coil foundations were invented in the 19th century at a time when seat cushions were stuffed with horsehair, feathers, cotton and other low resilience materials. Also, they were much thinner. The result was that people sitting on the furniture sank all the way down to the deck where they could feel the foundation beneath. Modern high quality cushions are thicker and use high density foams or sturdy spring down construction that does not compress all the way down to the deck. As a result you never feel the foundation beneath the deck, no matter how much you paid for it.
What is your cushion construction?
Can I Request Free Fabric Samples or Supply My Own Fabric?
You may request free fabric swatches. We will send you up to 15 swatches at no charge. Additional swatches are $1 each. We do accept COM (Customer’s Own Material) orders. The price is the same as our Category 2 fabrics.
What are the dimensions and size specifications of your furniture?
All dimensions are listed on the website.
Do you list prices on your website?
All prices are listed on the website. If you have any questions or need pricing on special unlisted options call the customer service hotline at 800-813-2889. It is available 7 days/wk.
How do I order and what are my payment options?
Use our website, SimplicitySofas.com or give us a call at 1-800-813-2889. SimplicitySofas.com accepts Visa, MasterCard, Discover and American Express through Secure Sockets Layer (SSL) technology. We ensure the security of your online transaction as all information is processed through authorize.net. Your credit card information is never left on the server or the website. The industry standard for encryption, SSL technology creates a secure transaction environment for commerce on the Internet. Sales tax is collected only for orders delivered within NC.
What if I have a question that is not answered in this FAQ?
Call our customer service hotline 800-813-2889. The hotline is answered by a real (and knowledgeable) person 7 days/wk. from 9 AM – 10 PM. In the rare event that the hotline is not answered just call back an hour later.
How long will it take to make my furniture?
Simplicity Sofas furniture is hand made one piece at a time and custom-built to your specifications.
- We can usually build and ship your furniture in 4-6 weeks.
- Large orders, leather and orders requiring matching fabrics and orders with slipcovers may take an additional 1-2 weeks.
- There is a Rush Order option available which can reduce normal production times by 2 weeks. Leather furniture and slipcovers are not eligbible for the Rush option.
Where can I see your furniture in person?
Since Simplicity Sofas moved its production and office facilities to the Dimarmel factory it no longer has a factory showroom. Simplicity Sofas furniture can be seen at local retailer High Point Furniture Finds located at 1300 N. Main St. in High Point.
Do you have any items in stock for immediate delivery?
At times we have a limited supply of in-stock products that we keep available for those who cannot wait 4-6 weeks. Please call our Customer Service Hotline 800-813-2889 for the latest information on availability.
Which fabrics are the best for pets or messy kids?
More than 90% of our fabrics pass heavy-duty requirements on industry abrasion test standards. In addition we have a large selection of Crypton® and Bella-Dura® heavy duty “kidproof” (stainproof) fabrics. We also have a large selection of “pet-friendly” highly stain resistant fabrics that do not attract pet fur as much as microfiber velvets and suedes.
What if I don't like what I ordered?
If you do not like our furniture for any reason whatsoever you may return it to us for a full refund, including all shipping charges for a period of 30 days after receipt of your order. Just keep the boxes until you are sure.
Where can I read customer reviews?
Start with ConsumerAffairs.com. This is one of the largest Review websites in the world with 8 million clicks on the website each month. The furniture section of the website receives 17,000 monthly clicks. ConsumerAffairs lists reviews for more than 60 major furniture brands. Simplicity Sofas is rated #1. The website also lists several hundred testimonials.
Simplicity Sofas is the only furniture company in the U.S. that contacts each of its customers one day after they have received their delivery to specifically ask how they like their new furniture and whether there are any problems that need to be taken care of immediately.
Will your furniture fit through my door or down my stairs?
Yes!!! Yes!!! Yes!!!
This is our specialty. All of our furniture will fit through 15” wide doors and stairways. It even fits through RV doors, boat hatches, spiral staircases and other places where no other high quality furniture will fit. As William Shatner stated during a 2013 interview with Simplicity Sofas owner Jeff Frank, “Simplicity Sofas boldly goes where no furniture has gone before.” In the ten year history of the company only once did a sofa not fit down a basement stairway. The problem was not the 24” wide stairs or the three right angle turns. Where the sofa got stuck was at the last turn where the ceiling height came down to 60”. We took back the sofa, gave the customer a full refund and promised him we would build something that would fit down his stairs. The result was our sectional design. Our sectionals fit through spaces as small as 8” in width and 36” in height. This includes the 17 ft. x 12 ft. sectional ordered by the ManCave TV show for a home with a 24” wide curving stairway.
Do you reupholster furniture?
No, but Glenn does. See above for his contact information.
Do you make slipcovers?
We make slipcovers for most of our product line. Our slipcovers are tightly fitted and come with separate jackets for each seat and back cushion. A single large cover (with a skirt) covers the back, arms and base. We do not make custom slipcovers for other furniture brands.
How much is shipping?
There are two basic shipping options:
Drop-ship delivery by UPS Freight - This is $100 to most parts of the country. There is a $200 charge to western states (California, Oregon, Washington, Arizona, New Mexico, Montana, Idaho, Wyoming, Utah, Nevada, Colorado.)
There are some locations that cannot be accessed by UPS Freight. They deliver furniture using a big 18 wheel tractor trailer. Residences that cannot accept a truck that size are not eligible for the free drop-ship delivery. There are other locations that are not eligible for the free UPS Freight drop-ship delivery. Some islands or other remote locations may have an additional delivery fees added. Free drop-shipping is not available in New York City. White Glove delivery is required.
Threshold Delivery Service – There is an additional $100 charge per order for threshold delivery. The furniture arrives in a smaller truck. The boxes are brought through the nearest doorway. This may be a garage or covered porch.
White Glove Delivery Service – This service includes delivery by a smaller truck with two drivers. They will bring the furniture into your home and place it wherever you want. They will assemble the furniture for you and remove all cartons and packaging materials. The additional charge for white glove delivery for all furniture except sectionals is $150 for the first piece and $50 for additional pieces.
The white glove delivery charge for sectionals is $50 per seat. There is an additional $100 charge to western states (California, Oregon, Washington, Arizona, New Mexico, Montana, Idaho, Wyoming, Utah, Nevada, Colorado.)
Where do you ship?
Simplicity Sofas ships anywhere in the contiguous United States. In addition we ship to Alaska and Canada. Those locations will have additional shipping charges.
Is there any way to get my furniture sooner?
We do have a limited “Rush” delivery available to a limited number of customers each month. Rush delivery means the furniture will be made and shipped within 16 business days. There is a $200 additional charge for this “rush” service. If we miss the 16 day target the $200 is refunded. Once the furniture is shipped there is no guaranty on the amount of time needed for shipping. Although we will make our best effort to expedite, ultimately we have no control over how long the shippers take to make the delivery.
How will I know when to expect delivery?
When your order ships you will receive an email with a tracking number. You can follow the progress of your order on the shipper’s website by using the tracking number. When the furniture arrives at the shipper’s nearest terminal they will call you for an appointment. You are free to name any weekday with one week. You will typically receive a 3-4 hour window for delivery. UPS Freight will not make weekend deliveries. White Glove shippers will usually accommodate requests for weekend delivery service.
How long does delivery take once my order has shipped?
UPS Freight drop-ship deliveries typically take 3-4 days to most east coast destinations or other areas within 1000 miles of our High Point, North Carolina factory. UPS Freight deliveries to west coast destinations typically take 7-10 days. White Glove delivery usually takes 7-10 days longer than the UPS Freight drop-ship.
What should I do if my furniture is damaged during shipping?
Because our furniture is shipped unassembled in heavy-duty double walled cartons with lots of padding and plastic wrap we have far lower rates of damage than most companies shipping pre-assembled furniture. If a box appears damaged please Do Not ask the shipper to take it back!! This is a different procedure from most furniture companies who would advise you to refuse shipment if there is obvious damage. Our furniture is made up of interchangeable modular parts. Even when a box is severely damaged there are typically only one or two parts inside that will damaged. We can quickly make a new part and send it to you.
If you have the delivery company send the entire piece of furniture back to us it will take far longer to repair and resend.
In either case it is extremely rare that any professional repair person will be required to visit your home.
Will you hold my furniture if I don’t need delivery for several months?
Holding furniture is not usally a problem. Just let us know at least 2 weeks before you want the furniture shipped.
Will the delivery people take away my old sofa?
No. For drop ship deliveries the driver will not enter your home. For white glove deliveries the drivers will normally not take old sofas away as there is a concern that old furniture may contain mites or other insects that could infect other furniture in the truck.
When do you charge my credit card?
All orders are charged in full when placed. We accept Visa, MasterCard, American Express, and Discover. We also have a monthly financing option with Affirm.
What is your Total Satisfaction Guaranty?
If you do not like your furniture for any reason you have 1 year to return it for a full refund including shipping charges*.
*For free return shipping please keep your shipping boxes until you are certain that you are happy with the furniture. If the furniture is not returned in boxes the customer will be responsible for return shipping charges.
Simplicity Sofas will replace or repair any defective or damaged part(s)** at no charge for 3 years. Customers will pay for shipping charges for the replacement part(s) if replacement is requested more than 30 days after receipt of furniture.
**Defective or damaged parts include frames, legs, cushions, mechanisms.
Comfort is very subjective. What is extremely comfortable for one individual may not be comfortable for another. We will make every effort to make our furniture more comfortable for each individual customer, including after-sale modifications when possible, but ultimately we cannot make refunds for comfort-related issues.
Unlike other furniture brands there are several things we can do to modify the way our furniture feels, even after it is in your home. Please call us if you are not 100% delighted with the comfort of your furniture.
What is your Warranty?
Lifetime warranty on all frames and frame support.
10 year warranty on cushions. During that time cushions will be replaced at no charge upon request. The customer is responsible for shipping charges.
3 Year Warranty on sleeper and recliner mechanisms. The mechanisms will be replaced at no charge. The customer is responsible for shipping charges.
1 Year Warranty on mattresses and air beds. Mattresses and air beds will be replaced at no charge. The customer is responsible for shipping charges.
Simplicity Sofas furniture starts off with superior materials such as solid oak frames and super-premium quality cushions. But that is just the beginning.
All Simplicity Sofas furniture is constructed using a modular design with interchangeable component parts. Virtually every part is interchangeable and replaceable. That includes arms, backs, bases, legs, cushion covers and inserts. This makes correcting problems simple and inexpensive.
We put a lot of thought into making our furniture easy to fix if anything ever goes wrong. For example our cushions are made with extra-wide zippers so that it is easy for our customers to replace the covers or the cushion cores if necessary.
Most replacement parts can be shipped within 2 weeks. The customer is responsible for shipping charges incurred for replacement parts.
Orders may be cancelled for a full refund for up to 1 week after the order has been placed. After that time a 20% restocking fee will be charged. [If an order is placed but a fabric is not specified the customer will be eligible for a full refund until 1 week after a fabric has been approved.]
Orders that are cancelled after shipping but before being received by the customer are subject to payment of return shipping fees plus a 20% restocking charge.
If shipping changes are requested by the customer after the order has been shipped, the customer will be responsible for any additional shipping charges incurred.
Shipping changes may be required by the shipping company. For example "drop shipments" are made using large 18 wheel tractor trailers. If the shipping firm determines that their trailers cannot access the home due to low hanging branches or power lines, narrow or congested streets or other reasons, the customer will be responsible for additional charges to change the shipment to "threshold" or "white glove" delivery.
If I have questions, can I call someone?
Our Customer Service Hotline 800-813-2889 is answered 7 days/wk. from 9 AM – 10 PM by a real (and knowledgeable) furniture professional. In the rare case that you do not get someone answering the hotline immediately please call back an hour later.
Do you offer any financing plans?
Simplicity Sofas has partnered with Affirm to offer consumer-friendly terms to split purchases into monthly installments. During the checkout process, you can access the Affirm tab, where you’ll be directed to a separate site for the application process. Terms are exclusively between the consumer and Affirm. Simplicity Sofas employees have no access to this information and cannot provide any information about your account with Affirm. Affirm provides a decision within seconds of application submission, so if you're looking to purchase furniture now and pay later, head on over to the payment tab in the checkout process.
Will I be charged for the full total at time I place order or when it ships?
All orders are charged in full when placed.
What types of payment do you accept?
We accept payments from Visa, MasterCard, American Express, and Discover. We also offer financing.
Can I order and then change my fabric after receiving the fabric swatches?
Yes! If you place the order without seeing any fabric swatches first we will send you the swatch you have selected and other similar fabrics to get your approval before proceeding. Getting your order in, even without confirming the fabric, places you in the production schedule ahead of others who place their orders after you.
After approving a fabric you have 1 week to change your mind or cancel and receive a full refund. After that time we will begin making your furniture and need to charge a 20% restocking fee.
Is there a sales tax?
We collect sales tax only for shipments within North Carolina. Other states may have different rules about sales taxes, but we will charge sales tax for other states.
What fabrics do you recommend for homes with pets?
Trying to find the best fabric for your furniture when you own cats or dogs can be challenging. We try to make your decision easier with our pet-friendly fabric selections. These are heavy-duty stain-resistant fabrics with a tighter weave that is less likely to gather pet fur. We have found that most microfiber velvets and suedes are fur-attracting magnets and that there are much better selections available.
How do I clean my fabric?
Most furniture companies insist on sticking to the old (very old) cleaning code system where W means that you should use only water-based upholstery cleaning products and S code indicates that you should clean without water using only a dry-cleaning solvent. X code means you’re in trouble because there is no way to clean that fabric.
Actually there is a much better way to figure out how to clean your fabric. Find out what your fabric is made from (polyester, microfiber, cotton, etc.) If you have purchased your furniture from Simplicity Sofas you can find out the type of fabric you have by calling the customer service hotline.
Then go to Google or your favorite search engine and ask how to clean the specific type of stain from that type of fabric. For example – “How do I clean a mustard stain from a polyester sofa?” In almost every case there will be multiple articles on that exact topic. Keep in mind that the best treatment for one type of stain may not be the best for another type.
What type of leather does Simplicity Sofas use?
We use only top-grain hides. Our aniline leathers come from Europe and are processed in Italy.
We also have semi-aniline hides from South America which are then processed in Italy.
Because hides vary in color and texture, each piece will have its own unique characteristics. Natural markings such as wrinkles and scars are normal and even expected as an assurance you have an authentic leather product. Also, there may be some variation in dye lots between different hides.
How are your frames made?