Important Note: During the Covid19 Pandemic, delivery companies and personnel may be subject to local regulations or restrictions regarding entry into a residence.
Simplicity Sofas Offers 2 Delivery Options:
1) Threshold Delivery Service - Price is already included - No additional charge for most destinations in the continental U.S. Delivery people will deliver boxes to the first dry area. This may be a garage or covered porch.
2) White-Glove Delivery Service - Additional $300 per order or $100 per piece for sectional groups. The delivery team brings the boxes into the room of your choice, assembles the furniture for you and removes all packaging materials. To expedite our white glove deliveries please clear all driveways, doorways, stairways, halls and foyers so that the delivery people have easy access and room to assemble the furniture.
White glove delivery is not available in all areas. Simplicity Sofas is not responsible for any damage that may occur in the home during the white glove delivery process. We will make our best effort to help you obtain compensation from the shipper for any in-home damages, but it is necessary that all damage be reported on the delivery receipt ticket before the delivery team leaves your home.
There is a $100 surcharge for all shipments to California, Oregon, Washington, Idaho, Arizona, New Mexico, Utah, Nevada, Wyoming, Montana and Colorado.
There may be an additional charge for hard-to-reach destinations that shippers charge extra for. This includes islands accessed by ferry or locations that require special vehicles or remote locations that are not easily accessible.
- At this time we are not accepting leather orders**. Leather pieces take us 4x as long to make. We will resume accepting leather orders once our backlog has been reduced.
** To be added to our Wait list, Please call us to reserve your spot.
If you have any questions or issues prior to, or during your delivery contact us immediately at our customer service hotline 800-813-2889.