Simplicity Sofas Offers 2 Delivery Options:
1) Threshold Delivery Service - Price is already included - No additional charge for most destinations in the continental U.S. Delivery people bring boxes into your home through the nearest doorway. This may be a garage or covered porch.
2) White-Glove Delivery Service - Additional $300 per order or $100 per piece for sectional groups. Delivery people bring boxes into the room of your choice, assemble the furniture for you and remove all packaging materials. To expedite our white glove deliveries please clear all driveways, doorways, stairways, halls and foyers so that the delivery people have easy access and room to assemble the furniture.
White glove delivery is not available in all areas. Simplicity Sofas is not responsible for any damage that may occur in the home during the white glove delivery process. We will make our best effort to help you obtain compensation from the shipper for any in-home damages, but it is necessary that all damage be reported on the delivery receipt ticket before the delivery team leaves your home.
Exceptions: There may be an additional charge for locations that shippers charge extra for. This includes islands accessed by ferry or locations that require special vehicles or remote locations that are not easily accessible.
There is a $100 surcharge for all shipments to California, Oregon, Washington, Idaho, Arizona, New Mexico, Utah, Nevada, Wyoming, Montana and Colorado.
Our typical production time is 8 - 10 weeks for most of our furniture. Additional time is usually required for leather furniture or if there are unexpected delays in obtaining fabric from the mill. Special orders which require non-standard options or modifications may also take additional time.
Rush Shipment option - Additional $300 per piece or $600 per sectional group. This option gurarantees a production time of 2 weeks earlier than our current production time.
The Rush schedule will be specified at the time the order is placed. The Rush option is only available for orders that specify in-stock fabrics. There are a limited number of Rush Orders that are accepted each month.
If you have any questions or issues prior to, or during your delivery contact us immediately at our customer service hotline 800-813-2889. There will someone available to assist you 24/7.