Testimonials From Our Amazing Customers

I received my sofa on Thursday, June 14th. While I anticipated a quick and uncomplicated assembly, I never envisioned how extremely easy it would be to assemble the sofa. It took just a few minutes - 5 or 6 at the most. The longest part was separating everything from its protective packaging!. That, however, is not a complaint.

I was pleased to see that everything was well-wrapped. I'm particularly impressed at the thickness of the cushions. I was a bit worried because I chose not to upgrade the cushions when I ordered; but the "standard" cushions are obviously high-quality. I've paid far more for far less. Overall, I can tell that this is a quality product that will last well beyond the factory-produced sofas offered at furniture stores. I rate the sofa an A+. It's simply a fantastic product.

This email is simply in response to your request for comments.

Chris C
Portland, OR

Lorna H
Hesston, KS

My new sofa arrived last Wednesday. It is gorgeous - even better than I had imagined! Pictures are attached. It appears to be very sturdy, but is incredibly comfortable as well. I’ve already fallen asleep on it. Tremendous job by the Simplicity Sofa team! Your customer service has been wonderful as well! 

Stacie M
Arlington, MA

Pam J
Billings, MT

The cushion cover arrived the other day -- I've not take a minute to give it a test run or match up, but I'll do it this evening.

I'm astounded by your customer service and product quality! We have several pieces of your furniture and are very pleased with their comfort, construction and performance. Best of all, each piece easily fit through the very narrow doorways of a 110 year old home. Once assembled, they look as if they were delivered fully intact. Our guests often ask, "How did you fit that sofa (or chair) through the room's doorway?"

In fact, this is a true story...one night at about 2:45 a.m. our alarm system went off and the police arrived moments after. We asked them to check the basement area where our family room is located because the alarm panel indicated an open entry point there. As the officers walked down the basement stairs which are very narrow and preceded by a 24" doorway, they turned and called up the stairs, "How did you fit this sofa down here?" Before checking for an intruder, they just had to know how we fit the sofa down there! We often laugh about it years later.

Kelley and William O
Sewickley, PA

Jeff:

You are renewing my faith in capitalism!!! Thanks for your prompt and generous reply.

You know, not one soul at Simplicity Sofas was ever anything but patient and polite. They didn't know I am a disabled vet and a betrayal of my trust would have been hard
for me. Thank you for your honesty and very professional service not to mention such a beautiful sofa to rest on. Also, thanks for the two extra throw pillows. That is such a decent touch.

I would like to write a letter of appreciation if you can use it in your website. Please let me know it it may help.

With kind regards,

Richard L
Arlington, MA

The sofa, chair and ottoman we purchased were for our attic, which we just remodeled. We were a little behind on the remodeling, so didn’t get the furniture up there and put together until last Sunday. My husband and I wanted to be sure that we told you just how much we LOVE IT!!!

First and foremost, it is beautiful, well-made and very comfortable. I was really impressed with the quality. Second, it was so easy to put together. No tools necessary, and as you guys say in your advertising, even an 8 year old can do it. My husband commented that it was way easier than furniture you get at discount places.

So bottom line, we are absolutely thrilled with Simplicity Sofa, and have been recommending it to all of our friends. The customer service was AMAZING from the beginning; incredibly responsive and helpful. I wish I had something to tell you needed improvement, but I can’t think of a SINGLE thing!!!

Thanks so much! We will be using you in the future whenever the need arises!

Maureen O
Kensington, MD

Hi Jeff,

I second my wife's comments, thank you and your team so much!! This is absolutely above and beyond great customer service (you really did not have to do so much)!

Along with recommendations, we'd like to add Simplicity Sofas to our community's webpage under our "Local Businesses" section. Sara and I administer this site and it gets a decent amount of traffic from the greater Wilmington DE area. We are trying to build this page as a resource for residents when they need reputable contractors, etc.

If that's ok with you, I would just ask for a jpg image to place on the site. We'll take care to add the link and probably a line or two testimonial from us. You can have a look at the site here:www.trinityvicinity.org

Thank you again for all that you and your team have done for us.

Oh, and thank you for the awesome furniture! The quality and ease of assembly was exactly as advertised! Great stuff! :)

Matt B
Wilmington, DE

Greetings,

I hope this e-mail will be read by Jeff and Shannon as they helped me with my selection of Simplicity Furniture pieces.

Today, the "white glove movers" delivered my couch, chair, ottoman and pillows without any problem whatsoever and with a much earlier delivery date than I anticipated.
They did not bash my walls or hit the low ceiling while bringing the furniture in. They were very gracious and were able to put the furniture together in a very short period of time.

I am so thrilled with my furniture! It is so well made and so beautiful and comfortable. I want to thank everyone who was involved in the process from the time I requestedcolor swatches to the delivery today!

Thank you, Jaime Burns, for the great upholstery job. I love, love, love my set. The "Megan" was a great choice…thanks Jeff. The color and fabric I selected is just perfect. I am sending a few photos of my new room with my Simplicity Furniture. Although the room is not completely finished yet, it looks so good with the furniture that I had to show you.

Thank you from the bottom of my heart. I will recommend your company to anyone who is looking for furniture...it is that good.

Joyce C
Chicopee,MA

Carolyn H
Columbus, OH

Thank you for your inquiry. I've been meaning to tell you what wonderful service you provided and how pleased we are with our new Simplicity sofa. Every step of our purchase process went exactly as you had outlined, even concerning delivery by a third party (UPS Freight) over which you have no direct control.

Here's a photo of our sofa which I was able to move into and assemble in our coach by myself in less than half an hour. The length of time included unpacking and carrying each piece into our coach, one piece at a time as needed.

We are delighted with your sofa and receive comments from all who come to see, how comfortable it is. I was concerned that it would have less "stretch-out room than our old sofa, but even that is a non-issue. Thanks so much for your friendly courteous and professional assistance in acquiring our new sofa.

Best regards - Charlie

Charlie K
Hilton Head Island, SC

The sofa is FANTASTIC and we are really enjoying it! We couldn't believe that Darryl drove ALL the way from High Point to deliver it, we thought it might be some local transport company bringing it. But Darryl was extremely nice, prompt and even delivered the sofa on Saturday. He offered to set it up for us, but we declined since we were still deciding where to place it. However, Darryl gave my husband some pointers and it was a snap to put together. Within 20 mins of receiving it, we were enjoying sitting on it!

The craftsmanship is really well done - we noticed that all the stripes were exactly aligned from any given angle you looked at the sofa. There was one spot underneath where the black 'dust' cloth wasn't attached, but looked like the staples must have run out at that point because there was an indent where the staple should have been. One pillow had a slight snag on it, but nothing that couldn't be snipped off.

Both the size and color were exactly what we wanted, looked for elsewhere and couldn't find except with your company!

We will definitely pass the word along about the ease of putting together Simplicity furniture, the excellent customer service and the great value you get for your dollar.

Thanks for checking in to see how we like our new sofa. Again, that's excellent customer service!

Caral M
Goldsboro, NC

Oh my gosh! That is so generous! You don't have to do that! It was my fault for ordering incorrectly!

That is extremely kind and generous of you, would you like me to send back the original cushions?

I'm so blown away by your incredible customer service! I've never experienced anything like it and it's wonderful!

I didn't want to complain since I chose those options, and you guys were so lovely to work with. I just thought I would have to live with my own wrong decision. I'm so excited for my new cushions and legs, thank you again I really appreciate all you're doing to make my couch comfortable!

Melissa
Portland, ME

My husband and I recently purchased and rehabbed a 1967 mobile home in the beachy little town of Briny Breezes, Florida. One of the issues with the mobile home was that the door was only 28 inches wide and the room itself was only 12 feet wide so furniture size was a big factor. We had to cut the existing sofa that was in the trailer, into 3 pieces to get it out.

Apparently they built the mobile home walls around the furniture. I sort of knew what kind a sofa I wanted but didn't know where to find it. I wanted something made in America and I wanted to be able to configure it myself. I searched the internet and found your company.

Haha, it was News Years Eve when I called expecting to leave a message for someone to call me back after the holiday. Imagine my total surprise when the phone was answered by the owner! He even took my order right then and there! I love my sofa! I have received many compliments on it. It was exactly what I wanted and looks great in our small space!

Leigh M.
Briny Breezes, FL

First let me say that your customer service is undeniably the best I have ever had. I felt that we were taken care and never needed to worry about a thing. To me that is a huge deal considering we ordered a sofa on line never having seen or touched it.

As far as the furniture we love it. It was so easy to put it together just as you said. I bribed a few women with coffee to help me get it upstairs and within 10 minutes we had the entire thing put together.

The fabric is so soft and comfortable. I know you said that I was the 1st order for that fabric so now you can let others know. So again thank you so much for everything. In such a tight space I never thought it was possible to have a comfortable sofa and chair in the playroom. PS Thanks for the pillows!!! You guys are awesome!

Sallie
Martinez, GA

My sofa finally arrived and it is perfect! The color, fabric and size is great. My husband and I really did put it together in 15 minutes. I was almost laughing at how unusual and easy it was to do.

As far as customer service - I would send anyone to your company for that alone. It was excellent!! Everyone I spoke with (including Jeff Frank) was knowledgeable, patient with my questions , friendly and very pleasant. The quality of the furniture seems just fine and the concept is great - this is the only way I could have a large couch in my downstairs family room. We will be trying out the blowup mattress when my family visits. Thank you again for your fine service.

Johanna Z.
Whitefish Bay, WI

I was finally able to bring the sofa pieces up stairs and put the sofa together. It is absolutely wonderful! I love the dark brown and the contrasting welting color. It looks so rich!

The assembly went smoothly and quickly. What was great was there was your 1-800 number on the instructions which I called and the woman on the line told me to use them for the arm attachments. It was a snap.

What pleases me most is the quality of the sofa! It is wonderful with the springs, the down-filled cushions, the luscious ultra-suede fabric, and the overall excellent construction! I am so happy that I chose Simplicity Sofas. The entire purchase from beginning to end was flawless - thank you and all of your staff for making it a pleasant experience.

Kathy K.
New Brighton, MN

Love the slipcover, it's perfect! I love the versatility this will offer us -- i'll likely order another one at some point. Simplicity sofas overall -- great quality, great customer service, likely the best purchasing experience I've ever had from start to finish!

Beverly W
Baltimore, MD

The attached photo is of the sofa and armchair that we received from Simplicity Sofas a few days ago. Looking good, and very comfortable!  Thank you for all your help in sorting out the leathers and design details. BTW the special-order ears on the sofa and chair back cushions are just wonderfully comfortable. Glad I asked for them and that you were able to accommodate my request.

Helen K
Alexandria, VA

I can't tell you how impressed my husband and i are that you took the time on saturday to take think of our concerns. this entire experience has been wonderful insight into an excellent american company.

No reasonable person ever expects that there won't occasionally be a problem with something ordered. and especially in our case when there was an a-typical material involved. the true test of a company is not whether there is the odd glitch, but, rather, how they handle it. you have handled it beautifully. Your solution sounds perfect. we have no problem at all waiting. i'll call ann with the credit card info. thanks again.

Deb & Tony L.
Lyne, CT