Testimonials From Our Amazing Customers

I apologize for not writing last night. I absolutely love the sofa! It literally went together in 10 minutes. It is perfect for our motorhome and went through the door very easily. I can't imagine why anyone would pay the price for "RV" sofas when these are much nicer, plus they wanted to charge us $900 just to get an RV sofa installed. This is the perfect solution.

I'm very impressed with the design and the quality. And customer service….wow! From the first email I have been impressed by the integrity of the company. I cannot think of one thing I would suggest changing. I have told all my friends about your company.

Thank you all for being so great to work with! Until next time I need furniture.

PS. I'm going to recommend Simplicity Sofas to our RV service rep so that he has an alternative to offer his customers.

Cathy B
Rohnert Park, CA

We love the furniture we got from Simplicity Sofas. It's excellent. It was great with the customer service team. They were very helpful to us. We originally called Simplicity Sofas back in the summer, around July fourth, and we actually got the president on the line. He talked to us because there wasn't anyone else around. We had talked to him a couple of times. We weren't sure what color we wanted and they were very helpful and sent us about 25 samples of different fabrics to help us decide what color and which fabric we wanted. They said, "We'll send you a whole bunch of different grays," or whatever it was we were looking for. We got every sample variation you could think of and this was really great and made it easy for us to pick what to get. 

Our Simplicity purchase solved the problem that we've had for years in getting furniture. We live in an old Victorian house and to get the furniture up a narrow, twisty, winding staircase and through a very narrow door was almost impossible. I had personally carried furniture up a few times before around the third floor. Once the couch had made it up here, but the legs were spindly and didn't last very long. We had also found some recliners that had backs that came off and we could get them up the stairs, but the quality wasn't that good and it was very difficult getting them through the door. In fact, one of them tore as we were trying to push it through the door. 

However, this was no problem whatsoever with the Simplicity furniture because it came in sections that snap together, and it was easy putting the sections together. We had the furniture delivered and the delivery guys put it together. The quality of the Simplicity furniture we got is really good. We were surprised because the president said, "Hey, I'm coming out with a recliner. You want to do that?" and we said, "Yeah, sure," so we ordered the reclining loveseat that wasn't on the webpage, and when it got here, it turned out to be a power recliner. 

It was really good with Simplicity. We've already recommended them to a friend. In addition, we've brought in a woman across the street who's a real estate agent in the area and told her, "Look. Your clients are gonna want this." The Simplicity furniture is such a great fit since the area we live in has a lot of old Victorian houses and many of our neighbors have the same problem that we had. So, if this real estate agent knows about Simplicity, that could be helpful to her clients, too.

Tony and Linda C.
Ocean Grove, NJ

The sofa is fantastic! I didn't expect an unassembled sofa to look and feel this great. My mother was impressed as well and wanted to know where I got it. Also, UPS arrived on time and offered to help me carry it up some stairs even though that wasn't included in the service. Sofa was easy to assemble, no problems at all. And I think your customer service is excellent, especially the way you follow up with your customers. Sorry I don't have anything but compliments, but I'm really loving this sofa and your company! Sincerely,

Debra L
Cincinnati, OH

I am so impressed by your service and your product. We live in an old farmhouse (built in the 1850's) and the doorways are very narrow. I have told everyone I know about how easy it was to put the sofa together. It literally took my husband and I longer to unpack the boxes than it did to assemble the sofa. I will be very interested to see how it wears over the years.

When the sofa arrived in Bangor ME and I was notified we did have to alter arrangements to pick up the boxes. Our road was "posted" which means freight trucks over a certain weight cannot use what is normally a main road due to harsh winter wear. We did meet the truck and driver in Newport not very far away and got the two boxes in our pickup truck. All went well.

Again, we are very impressed by the company, the willingness to send many fabric samples, and the ease with which we got the sofa assembled. Thank you for your concern.

Brenda & Larry J.
Corinna, ME

Doing the purchase online with Simplicity Sofas was very easy. The website was very clear about what was included and why, if I wanted the set, and what it entails, like difference in the firmness and the cushions. It was very easy to understand and to use, and that's very important to me.

The customer service team has been great too. They're very attentive and answered everything very quickly. I went down to visit the showroom and I bought two couches there because they had a sale room, and then ordered a third one which is to be delivered yet. They were all terrific.

Before I went to their showroom, I was emailing the owner because I might like to choose my own fabric and they were absolutely fine about doing that and to help me. They also told me “Here’s a website that we order from. You might get a discount. We can get a discount from them if you like any of theirs.” So, I couldn't have been happier. It’s all business and it’s excellent.

Barbara W.
Bridgewater, NJ

Sorry it's taken so long to provide feedback. Work has been very busy.

The following is something you could use for your website: I ordered a sectional set from Simplicity Sofas after reading numerous positive reviews on the internet. I needed furniture that could fit down the stairwell into our basement, and being in the military,furniture that is easily moved.

I had a very large number of questions about materials, sizes, and options. Jeff Frank was extremely responsive and provided prompt, extremely detailed answers to all of my questions. I was impressed at the level of customer support. I went ahead and ordered the sectional.

After I ordered the sectional, I had some additional questions that Jeff once again answered promptly ' in fact, he made a special note to his production manager to ensure my sectional was built to meet my needs 'he advised me that this might take a few more days to deliver. Simplicity Sofas beat their delivery estimate. The sectional arrived securely packed and wrapped in heavy plastic ' everything came through without damage. Upon assembly (which was extremely easy) I did discover an issue with production 'some threaded inserts for the ottoman legs did not get installed.

Once again, Simplicity's customer service was outstanding ' I was presented with a couple of options to resolve the issue ' all at no cost to me. Simplicity stands behind their products and the issue was resolved. After about a month and a half so far, I've found the sectional to be well made and comfortable ' I am very pleased with my purchase and expect to get many years of enjoyment with this set. Thanks again to Jeff and Simplicity Sofas. Feel free to edit the words if they're too long.

Rob L.
Summerville, SC

The sofa is beautiful. The assembly was straightforward and easy. Initially, we thought the cushions were a bit too firm but after breaking them in for a few weeks they seem just perfect now. I haven't had a chance to set up the EnduraEase sleeper system yet. I'm sure it will probably be an easy setup.

I am trying to think of any suggestions I have for improvements and right now I am drawing a blank. Excellent product - excellent service! If I think of anything down the road I will let you know.

Michael R.
Salem, SC

Great Concept for Furniture!

I was able to carry this up our hill myself. It was slick to put together, more furniture should be built this way as far as I am concerned, it makes moving furniture in and out of rooms very convenient. We only have a 15 inch opening into the room and without simplicity we would not have a couch in that office. Detail is fantastic down to the zippered access for assembly.

Dr. Richard T.
Vashon Island, WA

Wow . . .We're impressed with the "personal" eMail . . and its length....Very detailed...

First let me thank you for responding so quickly, and as mentioned,...with important details... You certainly didn't waste any time following up on some of my comments,...GREAT....I hope future customers will appreciate your conscientious efforts,...You mean what you say !! It's easy to see, much thought went into the designs of this unique furniture.

Again, we will not hesitate to recommend "Simplicity Sofas" to our friends and relatives, who have similar "tight fits" and certainly those that would benefit from furniture that can be "broken down" for ease of storage or shipping...etc...

We will keep you posted on the furniture, as we get to enjoy it...both positive and constructive feedback,...as appropriate... Thanks again for your time/attention . . .feedback.. Have a fantastic day, rest of the week. . !!

Joe & Kathie
Litchfield, NH

I commend how you manage your company. As a past owner of a computer company I recognize how important it is to respond to customer concerns. I always told my staff that ignoring a customer problem only exacerbates the situation. As I mentioned in a previous email, the main reason I purchased the furniture from your company, was the absence of complaints.

I have no history with your furniture, but the strength of your support for your product leads me to believe that I will have limited if any, future problems with the furniture. After having a discussion with my wife, it appears your offer to provide slip covers for the couch and chairs seems to be the best solution.

I don’t feel it’s my place to advise you about business and I recognize your focus is to address a specific segment of the furniture market. You’re building a strong positive reputation in a market that suffers one of the worst and abundance of negative customer feelings.

Feel free to use me as a reference and if someone wants to see your furniture out here, I’d be happy to talk with them. Best Regards,

Dave L
Freemont, CA

I ordered a sofa and a chair to be delivered to Coral Gables, Fla. on June 28. When they saw that it may be late, the vice-president and her husband drove all the way from North Carolina with it(over 800 miles each way) so we would get it on time.

What kind of company is this? Unbelievable!Not only is the furniture beautiful, but customer relations are above and beyond caring. Thank you again Simplicity. You're the best!

Sandra D
Coral Gables, FL

WOW, you folks said you would try to get us the sectional before Thanksgiving and you were good to your word!

Our sofa arrived early Monday morning and we are extremely pleased with our new sectional. It arrived without any incidents, was perfectly packaged, and exceeded all our expectations. My husband had no difficulty getting it down our stairway, putting it together and securing the individual pieces. Although we did not "test drive" the sectional before ordering, we love the chosen color, it fits perfectly in our basement family room, and is soooo comfortable! We can't wait for the family to come on Thanksgiving to enjoy a new comfortable place to entertain!

We will definitely be singing the praises of Simplicity Sofas to everyone we know. Thank you for a great product and wonderful customer service.

Donna and Bill
Haddonfield, NJ

You are unique! Thank you very much for the thorough explanation and the great humor too! What an education! I had no idea about the types, construction, and sizes of cushions ... You are absolutely great and I really appreciate the time you are taking to make me a savvier customer.

Yes, I did get to the end of your e-mail ... A prize in itself! Thanks for the photo. Yes, I see the difference now ... Never thought of it before! I see also that you do have a showroom. I imagine it is in the same location as the plant?

The warranty is really great and certainly inspires trust in you and the quality of the product. A particularly important aspect, given the fact we don't see or try the product, before ordering it. Well done Jeff! OK ... I will wait for the catalog and samples; though I may write you again to ask more questions! My husband, John, will eventually "catch-up" with the various e-mails and may have questions as well. Shouldn't you go to sleep Jeff? Thanks again!

Daniela
Falls Church, VA

The couch arrived Wednesday and looks great. The fabric is amazing---way better than I was imagining from the little swatch. And it all fit up our tight stairs and was easy to assemble. Looks great and you'd never ever know it arrived in pieces.

The customer service we received from you and Shannon (the two people I dealt with) was phenomenal. You were helpful, responsive and personable, but best of all you very, very clearly stood behind your product. I was initially nervous about buying something I hadn't sat on, but your clear willingness to stand up for your product made me willing to take that leap of faith. I would happily recommend the company and the customer service team to others.

Catherine B
West Orange, NJ

We received our sofa and love it! It was very easy to assemble, is beautifully made, and is so comfortable. We are very pleased and plan on going back to Simplicity Sofa for any future chair/sofa purchases. I've also recommended your company to two friends.

I have no criticisms! I will only say that in my eagerness to get it set up, I tried to move the sofa base myself up our narrow, windy staircase. I did manage to get it up there myself, but in hindsight I should have waited for an extra pair of hands. It was heavier than I expected, because it is made with high quality materials, not cardboard!

If I have any regrets, it is that I did not find out about Simplicity Sofas much sooner. Please thank your colleagues for the wonderful product and service.

Sara
Salem, MA

My wife and I are truly amazed - this is the best love seat & couch we have ever owned - our order came last Friday on a large pallet via UPS, and with the help of a friend, I had everything unpacked, set up, and cleaned up in no time - the assembly was very easy, the couches are sturdy and of good quality, and the throw pillows the owner threw in matched our decor perfectly.

I can't think of anything that could be improved at this point, and we will recommend Simplicity Sofas to all our friends - thanks again for helping to alleviate my wife's daily stress by giving her a great couch to relax on, and for helping me to make her birthday something truly special - I've attached a picture of the final install in our living room :)

Eric & Susan T.
Prarie Village, KS

I got my sofa last Friday and I LOVE IT!!!! It is so awesome and comfortable and looks great with the bamboo floors and green walls. I wish I could afford the chair that goes with it but maybe soon and I can have a matching room. It was almost too easy to put together and we felt like we forgot something!

I cannot say enough wonderful things about it and have been talking it up to everyone who will listen. I have a lot of friends in Baltimore City row homes and older homes like the one I have (built in 1929). So many thanks for existing and making my new house a home.

Aparna N
Baltimore, MD

It is unusual that I would hear from the owner of the company, and I have to tell you, that is very impressive! We are moving to a new home and are on the hunt for a sectional, but I can't get myself to do another Ikea or cheaply built couch, as I am ready to invest in something a bit nicer now that I am 32!

We have two kids and two dogs and I am looking for a sectional for us to all cuddle up on! I thinking your business plan is very smart and definitely fills a void in the marketplace. I have started doing research on sectionals, and while all of my friends want Crate & Barrel and West Elm furniture, I don't think they realize the quality is not there. I am sick of buying junk, but I also do not have the budget for a 5k sofa!

I really appreciate the personal attention.

Ashley M.
Columbus , OH

I just wanted to let you know that our sofa arrived. The sofa is beautiful and looks lovely in our living room with our other furniture. I am very impressed with the quality of the workmanship and the ease with which the furniture can be assembled. (We would have done it ourselves if we hadn't required delivery to the second floor.)

You have filled a very important furniture niche. I will definitely tell other people about your company as I live in an area where all the housing stock has narrow, winding stairways. I also appreciate your excellent customer service.

Belle B
Somerville, MA

My experience with Simplicity Sofas was high quality, from initial contact to final product. I received immediate and personal follow-up after I first requested a catalog, and individualized sales support as I made my decision.

When I was hoping for a sectional but wasn’t sure that I could fit one in such a small room, Ann from Simplicity Sofas offered to look at photographs and room measurements and actually sketch out options for me. Thanks to her personalized attention, I ended up with the sofa that fit both my needs and the room. I had a million questions around everything from construction to fabric selection to shipping, and Ann and Shannon answered them pleasantly and patiently until I was ready to make a selection.

When I had scheduling issues with my local UPS agent, Jeff from Simplicity stepped in and ensured that I was able to receive delivery when it was convenient for me – and at no extra charge. Finally, the sofa itself was, as promised, well-constructed and easy to assemble. It is rare in this day and age that a company puts a personal face on its product, but every time I snuggle up on my sofa, I like knowing that it was produced by people who care deeply about the quality of both the product and the customer experience. I would order from Simplicity Sofas again without hesitation.

Laura G.
Minneapolis, MN