Testimonials From Our Amazing Customers

I can't tell you how impressed my husband and i are that you took the time on saturday to take think of our concerns. this entire experience has been wonderful insight into an excellent american company.

No reasonable person ever expects that there won't occasionally be a problem with something ordered. and especially in our case when there was an a-typical material involved. the true test of a company is not whether there is the odd glitch, but, rather, how they handle it. you have handled it beautifully. Your solution sounds perfect. we have no problem at all waiting. i'll call ann with the credit card info. thanks again.

Deb & Tony L.
Lyne, CT

We love the furniture we got from Simplicity Sofas. It's excellent. It was great with the customer service team. They were very helpful to us. We originally called Simplicity Sofas back in the summer, around July fourth, and we actually got the president on the line. He talked to us because there wasn't anyone else around. We had talked to him a couple of times. We weren't sure what color we wanted and they were very helpful and sent us about 25 samples of different fabrics to help us decide what color and which fabric we wanted. They said, "We'll send you a whole bunch of different grays," or whatever it was we were looking for. We got every sample variation you could think of and this was really great and made it easy for us to pick what to get. 

Our Simplicity purchase solved the problem that we've had for years in getting furniture. We live in an old Victorian house and to get the furniture up a narrow, twisty, winding staircase and through a very narrow door was almost impossible. I had personally carried furniture up a few times before around the third floor. Once the couch had made it up here, but the legs were spindly and didn't last very long. We had also found some recliners that had backs that came off and we could get them up the stairs, but the quality wasn't that good and it was very difficult getting them through the door. In fact, one of them tore as we were trying to push it through the door. 

However, this was no problem whatsoever with the Simplicity furniture because it came in sections that snap together, and it was easy putting the sections together. We had the furniture delivered and the delivery guys put it together. The quality of the Simplicity furniture we got is really good. We were surprised because the president said, "Hey, I'm coming out with a recliner. You want to do that?" and we said, "Yeah, sure," so we ordered the reclining loveseat that wasn't on the webpage, and when it got here, it turned out to be a power recliner. 

It was really good with Simplicity. We've already recommended them to a friend. In addition, we've brought in a woman across the street who's a real estate agent in the area and told her, "Look. Your clients are gonna want this." The Simplicity furniture is such a great fit since the area we live in has a lot of old Victorian houses and many of our neighbors have the same problem that we had. So, if this real estate agent knows about Simplicity, that could be helpful to her clients, too.

Tony and Linda C.
Ocean Grove, NJ

The sofa is fantastic! I didn't expect an unassembled sofa to look and feel this great. My mother was impressed as well and wanted to know where I got it. Also, UPS arrived on time and offered to help me carry it up some stairs even though that wasn't included in the service. Sofa was easy to assemble, no problems at all. And I think your customer service is excellent, especially the way you follow up with your customers. Sorry I don't have anything but compliments, but I'm really loving this sofa and your company! Sincerely,

Debra L
Cincinnati, OH

I am so impressed by your service and your product. We live in an old farmhouse (built in the 1850's) and the doorways are very narrow. I have told everyone I know about how easy it was to put the sofa together. It literally took my husband and I longer to unpack the boxes than it did to assemble the sofa. I will be very interested to see how it wears over the years.

When the sofa arrived in Bangor ME and I was notified we did have to alter arrangements to pick up the boxes. Our road was "posted" which means freight trucks over a certain weight cannot use what is normally a main road due to harsh winter wear. We did meet the truck and driver in Newport not very far away and got the two boxes in our pickup truck. All went well.

Again, we are very impressed by the company, the willingness to send many fabric samples, and the ease with which we got the sofa assembled. Thank you for your concern.

Brenda & Larry J.
Corinna, ME

Doing the purchase online with Simplicity Sofas was very easy. The website was very clear about what was included and why, if I wanted the set, and what it entails, like difference in the firmness and the cushions. It was very easy to understand and to use, and that's very important to me.

The customer service team has been great too. They're very attentive and answered everything very quickly. I went down to visit the showroom and I bought two couches there because they had a sale room, and then ordered a third one which is to be delivered yet. They were all terrific.

Before I went to their showroom, I was emailing the owner because I might like to choose my own fabric and they were absolutely fine about doing that and to help me. They also told me “Here’s a website that we order from. You might get a discount. We can get a discount from them if you like any of theirs.” So, I couldn't have been happier. It’s all business and it’s excellent.

Barbara W.
Bridgewater, NJ

The sofa is beautiful. The assembly was straightforward and easy. Initially, we thought the cushions were a bit too firm but after breaking them in for a few weeks they seem just perfect now. I haven't had a chance to set up the EnduraEase sleeper system yet. I'm sure it will probably be an easy setup.

I am trying to think of any suggestions I have for improvements and right now I am drawing a blank. Excellent product - excellent service! If I think of anything down the road I will let you know.

Michael R.
Salem, SC

Great Concept for Furniture!

I was able to carry this up our hill myself. It was slick to put together, more furniture should be built this way as far as I am concerned, it makes moving furniture in and out of rooms very convenient. We only have a 15 inch opening into the room and without simplicity we would not have a couch in that office. Detail is fantastic down to the zippered access for assembly.

Dr. Richard T.
Vashon Island, WA

Wow . . .We're impressed with the "personal" eMail . . and its length....Very detailed...

First let me thank you for responding so quickly, and as mentioned,...with important details... You certainly didn't waste any time following up on some of my comments,...GREAT....I hope future customers will appreciate your conscientious efforts,...You mean what you say !! It's easy to see, much thought went into the designs of this unique furniture.

Again, we will not hesitate to recommend "Simplicity Sofas" to our friends and relatives, who have similar "tight fits" and certainly those that would benefit from furniture that can be "broken down" for ease of storage or shipping...etc...

We will keep you posted on the furniture, as we get to enjoy it...both positive and constructive feedback,...as appropriate... Thanks again for your time/attention . . .feedback.. Have a fantastic day, rest of the week. . !!

Joe & Kathie
Litchfield, NH

I commend how you manage your company. As a past owner of a computer company I recognize how important it is to respond to customer concerns. I always told my staff that ignoring a customer problem only exacerbates the situation. As I mentioned in a previous email, the main reason I purchased the furniture from your company, was the absence of complaints.

I have no history with your furniture, but the strength of your support for your product leads me to believe that I will have limited if any, future problems with the furniture. After having a discussion with my wife, it appears your offer to provide slip covers for the couch and chairs seems to be the best solution.

I don’t feel it’s my place to advise you about business and I recognize your focus is to address a specific segment of the furniture market. You’re building a strong positive reputation in a market that suffers one of the worst and abundance of negative customer feelings.

Feel free to use me as a reference and if someone wants to see your furniture out here, I’d be happy to talk with them. Best Regards,

Dave L
Freemont, CA

I ordered a sofa and a chair to be delivered to Coral Gables, Fla. on June 28. When they saw that it may be late, the vice-president and her husband drove all the way from North Carolina with it(over 800 miles each way) so we would get it on time.

What kind of company is this? Unbelievable!Not only is the furniture beautiful, but customer relations are above and beyond caring. Thank you again Simplicity. You're the best!

Sandra D
Coral Gables, FL

WOW, you folks said you would try to get us the sectional before Thanksgiving and you were good to your word!

Our sofa arrived early Monday morning and we are extremely pleased with our new sectional. It arrived without any incidents, was perfectly packaged, and exceeded all our expectations. My husband had no difficulty getting it down our stairway, putting it together and securing the individual pieces. Although we did not "test drive" the sectional before ordering, we love the chosen color, it fits perfectly in our basement family room, and is soooo comfortable! We can't wait for the family to come on Thanksgiving to enjoy a new comfortable place to entertain!

We will definitely be singing the praises of Simplicity Sofas to everyone we know. Thank you for a great product and wonderful customer service.

Donna and Bill
Haddonfield, NJ

You are unique! Thank you very much for the thorough explanation and the great humor too! What an education! I had no idea about the types, construction, and sizes of cushions ... You are absolutely great and I really appreciate the time you are taking to make me a savvier customer.

Yes, I did get to the end of your e-mail ... A prize in itself! Thanks for the photo. Yes, I see the difference now ... Never thought of it before! I see also that you do have a showroom. I imagine it is in the same location as the plant?

The warranty is really great and certainly inspires trust in you and the quality of the product. A particularly important aspect, given the fact we don't see or try the product, before ordering it. Well done Jeff! OK ... I will wait for the catalog and samples; though I may write you again to ask more questions! My husband, John, will eventually "catch-up" with the various e-mails and may have questions as well. Shouldn't you go to sleep Jeff? Thanks again!

Daniela
Falls Church, VA

The couch arrived Wednesday and looks great. The fabric is amazing---way better than I was imagining from the little swatch. And it all fit up our tight stairs and was easy to assemble. Looks great and you'd never ever know it arrived in pieces.

The customer service we received from you and Shannon (the two people I dealt with) was phenomenal. You were helpful, responsive and personable, but best of all you very, very clearly stood behind your product. I was initially nervous about buying something I hadn't sat on, but your clear willingness to stand up for your product made me willing to take that leap of faith. I would happily recommend the company and the customer service team to others.

Catherine B
West Orange, NJ

We received our sofa and love it! It was very easy to assemble, is beautifully made, and is so comfortable. We are very pleased and plan on going back to Simplicity Sofa for any future chair/sofa purchases. I've also recommended your company to two friends.

I have no criticisms! I will only say that in my eagerness to get it set up, I tried to move the sofa base myself up our narrow, windy staircase. I did manage to get it up there myself, but in hindsight I should have waited for an extra pair of hands. It was heavier than I expected, because it is made with high quality materials, not cardboard!

If I have any regrets, it is that I did not find out about Simplicity Sofas much sooner. Please thank your colleagues for the wonderful product and service.

Sara
Salem, MA

My wife and I are truly amazed - this is the best love seat & couch we have ever owned - our order came last Friday on a large pallet via UPS, and with the help of a friend, I had everything unpacked, set up, and cleaned up in no time - the assembly was very easy, the couches are sturdy and of good quality, and the throw pillows the owner threw in matched our decor perfectly.

I can't think of anything that could be improved at this point, and we will recommend Simplicity Sofas to all our friends - thanks again for helping to alleviate my wife's daily stress by giving her a great couch to relax on, and for helping me to make her birthday something truly special - I've attached a picture of the final install in our living room :)

Eric & Susan T.
Prarie Village, KS

It is unusual that I would hear from the owner of the company, and I have to tell you, that is very impressive! We are moving to a new home and are on the hunt for a sectional, but I can't get myself to do another Ikea or cheaply built couch, as I am ready to invest in something a bit nicer now that I am 32!

We have two kids and two dogs and I am looking for a sectional for us to all cuddle up on! I thinking your business plan is very smart and definitely fills a void in the marketplace. I have started doing research on sectionals, and while all of my friends want Crate & Barrel and West Elm furniture, I don't think they realize the quality is not there. I am sick of buying junk, but I also do not have the budget for a 5k sofa!

I really appreciate the personal attention.

Ashley M.
Columbus , OH

I just wanted to let you know that our sofa arrived. The sofa is beautiful and looks lovely in our living room with our other furniture. I am very impressed with the quality of the workmanship and the ease with which the furniture can be assembled. (We would have done it ourselves if we hadn't required delivery to the second floor.)

You have filled a very important furniture niche. I will definitely tell other people about your company as I live in an area where all the housing stock has narrow, winding stairways. I also appreciate your excellent customer service.

Belle B
Somerville, MA

My experience with Simplicity Sofas was high quality, from initial contact to final product. I received immediate and personal follow-up after I first requested a catalog, and individualized sales support as I made my decision.

When I was hoping for a sectional but wasn’t sure that I could fit one in such a small room, Ann from Simplicity Sofas offered to look at photographs and room measurements and actually sketch out options for me. Thanks to her personalized attention, I ended up with the sofa that fit both my needs and the room. I had a million questions around everything from construction to fabric selection to shipping, and Ann and Shannon answered them pleasantly and patiently until I was ready to make a selection.

When I had scheduling issues with my local UPS agent, Jeff from Simplicity stepped in and ensured that I was able to receive delivery when it was convenient for me – and at no extra charge. Finally, the sofa itself was, as promised, well-constructed and easy to assemble. It is rare in this day and age that a company puts a personal face on its product, but every time I snuggle up on my sofa, I like knowing that it was produced by people who care deeply about the quality of both the product and the customer experience. I would order from Simplicity Sofas again without hesitation.

Laura G.
Minneapolis, MN

We finally got our sofa on Friday (UPS freight was really thrown for a loop with the weather; they missed their first appointment almost two weeks ago, and wouldn't set another one before Friday). Luckily, we had put our party off two weeks, and we got it just in time. We enjoyed showing it off to the roughly 50 people who were here.

The sofa is beautiful. It was, as promised, extremely easy to put together (and my petite wife and I had no problem carrying the largest piece up the stairs. The fabrics (Diego Saddle Leather and Ultra Suede Patchwork) are lovely, with excellent texture. Anyway, we do really like the sofa and think it is a terrific value for the money we spent.

Also, I have to say that your customer service is excellent; your company is a pleasure to deal with. And we're grateful that your sales department recommended the Patchwork pillows to go with our sofa -- they make the piece really look and feel great. I had some reservations about purchasing a sofa I had never seen or felt in person; I decided to buy because of the terrific reviews I found on the internet (and the way you describe your manufacturing process). I am really glad I did.

But if you ever have any prospects in the DC area (we're way out west) who would like to see and touch one of your sofas before buying, please do put them in touch with me. I would be more than happy to show them your fine product. Jeff, we have two other sofas and a love seat in the house. We plan to replace them all in a couple of years, and Simplicity Sofas will be our purveyor of choice. I will also recommend your company to my friends and family.

Stephen H.
Marshall, VA

They are all about making you a very happy customer! They re-did the stuffing in my chair seat cushion until it was just right. I have to sit a lot and needed a combination of things. They came up with the cushion that was perfect for me! It's all about the customer and not the money. You don't see that anymore.

Moon L
Brooklyn, NY