Testimonials From Our Amazing Customers

Assembly was really easy and the quality is excellent. We never had any issues with the sales reps at Simplicity Sofas. They're friendly, courteous, and respond well.

In fact, their customer service is excellent. Our online browsing experience was superb. My wife wished she could change the back pillows of the couch to make them more puffy. They sent new puffier back pillow inserts.

Dennis M
Chapman, KS

Thank you again for caring enough about your product and your customers to follow up on this matter. Your customer service is the best I've experienced! I will get back.

Thank you,

Kim E
Scituate, MA

The sofa is great!

The design fits my personality perfectly and the material feels very durable. Your customer service is the best I've ever experienced!

Thanks for a wonderful experience,

Jason M
Hanover, PA

I'm sitting on the sofa right now. We love it. The colors and fabric are great, I like it even better than the samples. I am getting used to the firm seat cushions because our old uncomfortable couch was so saggy! But I can tell these will last. And they seem to have softened just a bit as we sit on them.

After we got the plastic off it was easy to put together. I had some trouble with the slipcover at first. We must have twisted it because it was too tight to pull over all 4 corners, but then suddenly it went right on. It fits so well that it seems like the couch came that way.

The couch is very well made and fits our space perfectly. You took time to answer all our questions and to help with fabric samples until we found the right combination. We love the color and fabric we decided on. And your guarantee that we could return the couch without shipping costs made me feel comfortable enough to spend the money and order it without seeing it or sitting on it. Thanks so much for checking in, and sorry for the delay in response, it's been busy here!

Mary T
Portland, OR

We were very pleased with the quality of the sofa from Simplicity. I talked to the owner of the company and he helped us with purchasing it. The particular model we had didn't have a skirt on it but he arranged for us to have a skirt around the bottom of the sofa so I appreciated that.

We got a queen size sofa bed that fit down the hall and into the particular room where we wanted it. That was what we were seeking to do and we haven’t been able to do it until then. Nothing is better than what we got from Simplicity.

John Minnott
Laguna Woods, CA

Super Storm Sandy hit our Belmar, NJ residence , bringing two feet of water into our finished basement.The basement had to be rebuilt. In addition to having to replace all our mechanicals and washer/ dryer,all furniture needed to be replaced. The existing futon/sofa and chair was RTA furniture . We were not able to get an already assembled sofa or chair down the steps through the narrow doorways on the inside or outside. Even sectional sofa pieces were too large.

I searched the internet and discovered Simplicity Sofas. We were very impressed with the appearance of the furniture and the customer reviews. I spoke with Jenny, who sent me an amazing selectionof fabrics/grades from which to choose. We wanted a sectional, andAnn sent me two drawings of possibleconfigurations, which proved very helpful.

After we submitted our order, delivery took just a few weeks. We opted for white glove service. Delivery and assembly went very smoothly, just in time for Thanksgiving. We are very happy with the quality of our sectional sofa and highly recommend Simplicity Sofas to anyone who has access limitations.

Barbara M
Belmar, NJ

Thanks for your email. I am glad you wrote. The chairs are STUNNING. I had some skeptical neighbors when I told them I was ordering "put together" furniture. They (and I) are so impressed with how sturdy the chairs are. They look fabulous and I could NOT be happier.

UPS Freight also does a nice job of reaching out and coordinating. We had a little confusion over the date of delivery, and the local Maryland office supervisor (Paul) took fantastic care of me and was friendly and upbeat the whole time he was doing it.

The chairs are just beautiful. You can quote all or part of what I've just written, if you need a testimonial. All I ask is that neither this email address nor my last name are published online. Cheers!

Abby H.
Washington DC

Shannon and Jeff.

I am completely in love with the couch. I'll email you on Tuesday when I'm on a laptop. The quality, the service - you are the find of the century. I've told everyone about you!!

Alison O
Rowayton, CT

We love the sectional. You delivered on time and the product was exactly what we wanted. Easy to assemble and my 7 month pregnant wife could even lift the pieces from the boxes, I am positive that no other sectional could claim that. I didn't make her lift it but she was just as excited to open the boxes as I was.

The most important thing you should know is that the fabric that we choose was one that you picked out and sent us in addition to the five we picked, great choice. We couldn't be happier with the product or the service. Please feel free to use us a reference.

Ben & Anna G.
Aberdeen, NC

Yes, we have received the furniture and it is lovely. I have an old house with a wooden spiral staircase that goes to a large room in the original attic space. I already owned an Ashton chair and have since had it re-covered. Your furniture is perfect for situations such as mine. I would highly recommend your company to anyone.

Your customer service is outstanding. I had a problem with the slipcovers I had ordered for my ashton chair and in emails from Jeff Frank he offered me a credit toward my new order.

Thank you for such quality for "small entry" needs. The furniture is sturdy and perfect in appearance. And, you are right about how easy it is to assemble - I (a woman) put together the chair, ottoman and sofa in about 45 minutes by myself. And they are still very STURDY- not like any other "assembled at home" furniture I have ever seen. THANKS!!

Bobbie D
Zachary, LA

I was looking for a sofa for tight spaces and found Simplicity Sofas on the internet. They have a great product. The furniture I got is of outstanding quality and very solid construction, and the upholstery is beautiful.

In addition, they seem to be very good at customer service. I originally ordered swatches and got those, along with some other information and a call from the customer service team to let me know that they could help me. I also received a call from them when I placed the order online, and I had some contact with the delivery team as well.

Luckily, I've never had a bad furniture purchase experience before, but this was certainly among the best furniture purchases I've made. Overall, I was really pleased with the product and the experience.

Jennefer P
Markleville, IN

Kate S.
Danville, VA

Everything is great, the fabric and color are done to perfection. Thank you for everything! I have to admit I was a little hesitant on buying furniture online; however, you and Simplicity Sofas did a fabulous job with answering all my questions. In addition I also really loved the fact you were able to take one of my photos and build a floor plan for me!

Kudos to everyone over there, you can’t find that kind of loyal customer service and commitment in any other furniture place without paying exuberant prices. I love how I always had someone following up from start to finish, I will defiantly recommend to friends and family. Thanks again

Nicole T
Howell, NJ

Hello! The couch and chair are great! I had been looking for something that would be easy to move up my stairway and fit through a narrow doorway and this certainly was. I was able to move it in and set it up very quickly and easily. :) The size and comfort is wonderful.

I was looking for something black but not leather and your variety of fabric selections made that very easy. Thank you for all the emails. I would undoubtedly recommend your company to others.

Michelle
Milwaukee, WI

I love the sofa and the young man who came and set it all up was very nice. You and the entire process could have not been better and it is good to know that there are businesses out there who care about their customers. Keep up the great professional but personal work.

Margaret
Greensboro, NC

We're pleased with the very high quality of furniture that we got from Simplicity Sofas. It was a very straightforward purchase. I requested some samples of fabric online. They arrived. I ordered what I wanted online. It arrived. My husband did the assembly and he said it was easy. I would recommend Simplicity Sofas and I plan to order another one in the future.

Melinda F
Arlington, VA

I appreciate the prompt response. The furniture is beautiful and I love the way it looks and feels in my living room. Derek did a great job, too. He was polite and thorough. He insisted on trying other legs and arrangements even after we measured, above and beyond anything I would have asked, all to make sure that the problem was in the frame and not the floor or something else overlooked. It probably doubled his time for my delivery, but he went the extra mile, and I appreciate it.

I can't say enough about this quick turnaround. Everything I've read in your reviews about your excellent customer service is true. I'm so happy I bought my love seat and chairs from you. I've already recommended you to several of my friends, and hopefully they'll give you some business, too. Sincerely,

Kevin M
Morrisville, NC

You beat me to the punch. I was planning to email you all this morning regarding the sofa, but forgot until I received your email.

It's great! Put it together last night in about 10 minutes, as advertised. Construction quality seems very solid and the fabric is very nice. The customer service has been excellent all along. From order confirmation to delivery to this follow up. We will certainly recommend to friends and look your way for when we need another sofa.

Scott A.
Silver Spring, MD

Thanks for inquiring about our sofa and if there were any concerns/problems. First, we love the sofa. It was so easy to assemble, which my husband loved, and it is so comfortable. It is a great addition to our home and we have decided if we need a new sofa in the future we will definitely purchase one from Simplicity Sofas.

Second, the customer service was awesome. I appreciate the special attention you gave to me on deciding which size sofa would best fit our needs, and the material samples were a big help in trying to choose the perfect color. I will definitely recommend your product/company to everyone I know.

Jody B.
Blacklick, OH

I got the slipcovers. The fabric is AWESOME! I love the color, the texture, and best of all, my cats have not clawed it (they practically destroyed the Nevis Blue - and I only got that - when - a few months ago). Has this fabric been treated with something, or am I just blessed? Do you have any recommendations on how to discourage cats from doing this? Probably not, but thought I'd ask, anyway - I even tried bitter apple spray but it didn't really help.

Thanks for everything. Despite glitches, you have a very good product, and your customer service is outstanding. I hope to be moving to a larger place this year (I am fortunate!) and I will order from you again. As a single person, I find that your furniture is very easy to manage - and that's important.

Nina E.
New Canaan, CT