Testimonials From Our Amazing Customers

Thanks for your email. My husband and I are both really happy with the sectional pieces- the fabric is amazing!! We are trying to figure out what other pieces we want now. :)

I am beyond impressed with your customer service. That has been a large component of why I chose Simplicity and I have not been disappointed.

As members of the design community, we find the whole approach to your furniture (somewhat modular, high-end, customer-assembled) both wonderfully logical and compelling. Again, we are happy with our choice and will be ordering more shortly.

I'll take some pictures over the weekend and send them to you!Thanks again,

Anne N
Ft. Collins, CO

Jeff and Ann,

I am a home stager in Chicago. I ordered one of your sofas and chairs for a staging-you have changed my business forever! I loved it, my clients love it and I am sure potential buyers will love it! In addition, stagers now have a solution to the sofa storage problem. You have changed my business!

Bobbi Williams
Chicago, IL

My name is Shawn & I am Dane's interior designer.

We received his sofa yesterday and absolutely love it!! It's comfortable, well made, sturdy and incredibly easy to assemble. In fact, while Dane was upstairs for 10 minutes he couldn't believe that 5 boxes had transformed so quickly into a completed sectional.

Why other manufacturers don't follow this process is beyond me.

You have become a contact in my phone & will think of you 1st for future sofa purchases : )

Pictures may follow in the weeks ahead.
Thank you and Jeff (I believe) for everything.

Best Regards

Shawn S
Baltimore, MD

Mr. Jeff Frank,

Well I read your last email around 7am this morning. I have written and torn up three emails since then, because frankly I did not know what to say. First off I want to apologize to you for all your time that this has taken up. Second, after letting my wife read the email, she has had this red tint to her face all day. I have gotten a few good laughs when she was not in the same room.

You have to understand that I am just an old retired truck driver, but my wife has a Master Degree in Education, so the more her face lit up, the more I had to go outside for a good laugh. To be honest with you, after talking with her, I was going to tell you not to send us the free throw pillows, however I just got an email from Shannon saying they had been shipped. I appreciate what you have done, but I am embarrassed that she misread your email and asked for the pillows.

Again I will tell you that we are very happy with our sofa. We have already had two couples come and look at it, plus I have emailed pictures to several of my RVing friends. We will take the gift certificate with us in ourRVand if we have anyone who we think is seriously considering a Simplicity Sofa, we will give them the certificate. Hopefully before the end of this year, someone will give you a call with a gift certificate, that they want to apply to a new sofa.

I have done business with a lot of companies during my lifetime, but never have I encountered anyone like Simplicity Sofas. My wife and I will never forget how you have treated us.

Wilton C.
Anderson, SC

There is only one big problem, I sit on the sofa and it makes me snuggle down and take a nap !! Lol we are blown away by the quality of not only the sofa but the bed as well. We had no problems getting it in the RV and put it together in truely minutes!

We looked for 3 months for a sofa and you were the best and only option available! We will post puctures to the website. Also Jeff and the rest if the crew were wonderful helping with questions and all.

Janet
Winter Garden, FL

Talk to most RVers. They would likely agree that stock RV furniture is lacking, both in style and quality of construction. Many people wind up replacing their furniture within a year or two. Since ordering our RV we've learned that one usually has the option of ordering without any furniture at all (and get credited on the sale price of the RV). While we love our KZ, the living room (we call it 'the great room') furniture that came with it left much to be desired.

Our sofa was definitely at the top of our short list to replace. But given the parameters of our living area and restrictions of size and weight of conventional furniture, what were we to do? In December we stumbled across the Simplicitysofas.com web site. Their products were not only intriguing from a quality standpoint but they also fit our tastes in design, fabric and color.

Simplicity Sofas appeared to be constructed with small spaces in mind, to fit through narrow doorways, and to be easily assembled, which encouraged us to dig further. We ordered a catalog, some fabric samples, and exchanged emails and phone calls with the company, usually communicating directly with owner/president, Jeff Frank.

Jeff was quick to respond to our every question, which left us with the impression that the company's claim to first-rate 24/7 customer service was not sales hype. Heartening first steps. After reviewing fabric samples and discussing/measuring what would be a good fit, along with reading many positive customer experiences, we opted to take the plunge.

On December 26 we ordered our 'apartment' sized sofa. Mind you ' we've never sat on a Simplicity Sofa so we were more than a little nervous about ordering furniture sight unseen ' or 'unsat'. We had an additional concern about ordering a sofa so close to our departure to Ecuador. Jeff assured us that even with the company's Christmas and New Year's holiday break schedules, it would arrive when we needed it to arrive. Jeff kept us updated on the sofa's build process and delivery schedule via email.

Sure enough, our sofa arrived from North Carolina via UPS freight in three boxes (total 160 pounds) on Friday January 22, less than a month after placing our order. Prior to its arrival we found a home for our less than year-old RV sofa. Another couple in our RV park was looking to replace their aged sofa and were delighted to receive ours. Our one condition: in lieu of any payment to us, that they make a donation to a Haitian earthquake relief organization of their choice to which they heartily agreed.

Simplicity Sofa stated that their sofas are built using solid oak frames and may be assembled in less than fifteen minutes. Too good to be true? It took less than ten minutes to EASILY move the three pieces into the RV and assemble them following clear and concise instructions without any tools. The frame is solid and well built as opposed to the stapled-together sofa that started to fall apart the moment we levered it out the door. Not only does the fabric look and feel great, it's very comfortable to sit on. Add some throw pillows and we're good to go. It took far longer to cut up the cardboard shipping boxes for recycling!

So what did we give up by making the swap? The old sofa had a slide out drawer for under-seat storage. However, the drawer was unwieldy to open and close and because it had already had come off one of the two rails, it was pretty useless. And we didn't need the storage space anyway. The sofa folded out to accommodate an air mattress but when it was open, it took up too much space. The new sofa is not a sleeper sofa but we kept the air mattress and in a pinch, it will fit on the floor in front of the sofa. While it would not have worked for our situation, Simplicity Sofa offers an airbed option but only on their full-sized sofas.

And what did we gain? A great looking well-constructed sofa that fits nicely into the space allotted. It's far more comfortable to sit on and our choice of fabric blends well with the colors of the RV interior. Alas, the photo of the new sofa doesn't do the subtle "Pebble Sage" color justice.

We're extremely pleased with Simplicity Sofa. A company that was easy to deal with, provided excellent customer service and delivered a product that was exactly what was promised. In fact, their products would fit well in numerous home settings regardless of space constraints. As for RVers looking to replace their stock RV furniture, we couldn't recommend a better solution than Simplicity Sofa. Maybe it's time to replace the swivel recliner.

Tom & Carol S
Mission, TX

Just want to let you know that we love the sofa. The new back cushions that you sent work great. We cannot believe that we are on a boat and have such a comfortable couch. This is a great product and a great solution for anyone that needs real furniture but can't get it through the door.

Barbara C.
Gulf Shores, AL

We love our new sofa!!!

I can't believe how lucky we were to find Simplicity Sofas at the Hershey RV show. The sofa fits perfectly in our TV room and is an ideal match with our carpet. I wish we had known about you before we bought our living room loveseats two years ago. Hey, you never know. We may be in the market for more sofas!

The pictures attached don't do justice to how nice it actually looks in the room. Thank you so much. It was a pleasure meeting you and doing business with you.

Bob and Susen
Middlesex, NJ

My goodness, what service and concern for your customers!! I am rather cynical and since I've been involved in so much horror around the planet and the deceit that spawned it I am taken aback when people show straight up decency.

Thank you' I bet you are very pleasant to hang with. We spend much time in various RV parks and my wife is highly social so this results in our rig being the place where folks often come for coffee and conversation. I will speak highly of you and your company as long as I have the liberty and freedom to do so.

Furniture replacement is a subject that often comes up since so many folks are living full time in their rigs so the wear/replacement subject is common. I now have a place/website to send them without hesitation since I know they will receive the best treatment. Peace.

Bill W.
Monona, WI

Thank you for following up on my purchase. I am a realtor and home stager and I purchased my first loveseat from you last year to stage houses. It is so easy to take apart and put in the back of my SUV to move from house to house. That one has been in four of my houses, and they all sold! I can easily lift the pieces by myself- not something I could do with a standard loveseat. I liked the quality, appearance and function so much that I bought this second, identical one! It arrived yesterday. I am very pleased with it. I have told many friends and fellow realtors about your company.

Along with liking your furniture, I like the way you do business. Your website is easy to navigate, your furniture arrives as promised and your customer service is amazing. Thanks,

Lynne

Lynne M
Keller Williams Capital District Realty

Congratulations! We are very excited to tell you that Simplicity Sofas has been selected asone of the finalists for the 2012 CX Innovation Awards from the CXPA.[The CXPA (Customer Experience Professionals Association) is a 1500+ member global organization whose members are primarily employees of large and multi-national corporations. Simplicity Sofas was the only small business among the award finalists.]

We received 198 excellent nominations and your submission was one of 18 that were selected to be a finalist. Our five judges had a hard time narrowing the field, but we felt that your efforts were especially worthy of accolades. The 2012 CX Innovation Award winners will be announced at theCXPA Members Insight Exchangeon June 19th.

We are hoping that you or someone from your company will be joining us at the event. We would be interested in having you share your story during our innovation breakout sessions on the afternoon of the 19th.

Once again, congratulations!

Best regards,

Yvonne N
Las Vegas,NV

Unbelievable customer service!!! Why can't every business be run like this? Thanks.

Marianne W
Simsbury, CT

Thanks for checking in. The sofa for our home in Essex is just perfect for our sunroom space and the color is exactly right. The sofa I ordered my friend, Renie Rich, is also great, and your customer service with getting the cushions swapped out was excellent.

I haven't yet been to South Carolina to see and assemble the new sofa there, but the shipping all worked out fine. That was a trial run of sorts since we also have a cottage rental property there which will need a replacement sofa sometime soon. And there are other cottage owners with furniture of a similar age and I plan to share information about Simplicity Sofas at the owners meeting next month. The innovative construction is really perfect for shipping to an island! Thanks,

Linda
Essex, MD

We just put our new sofa in the camper on Tuesday, 4-26-11. It looks like it was custom-made just for our camper. It looks great, feels great and you all are great people to deal with. We have given your web site to a couple of friends at the campground. We will be proud and pleased to refer your company to anyone we can. It was a pleasure dealing with you all. Thanks again.

Monte and Pat S.
Yorktown, VA

Dear Shannon,

I have been using the loveseat I ordered in my staging business for the past month. It’s great! I love the way it can fit into my car. We’ve had lots of compliments on it. I was impressed with everything about your process and will definitely use you again. Thanks!

Lynne M
Keller Williams Capital District Realty

Thanks for the follow up. Yes the sofa arrived however it is still in the boxes. We looked inside them and everything seems okay. The space we ordered the sofa for is not ready yet and is at a different location so we left them in the boxes to transfer them there when we are done with the space. It is a small space which is why we purchased the sofa from your company. We had to cut apart the old sofa that was in there because we couldn't get it out the door. Apparently way back when the trailer was manufactured they would put the furniture in and built around it. Ha, who knew. Anyway, we are getting close to completion and I cant wait to see the sofa in there. I will send pics when we are done. Briny Breezes is one of the few trailer parks left that is on the ocean and it has quite the history.

As far as your company is concerned, I have never had a better experience. I actually ordered the sofa on New Years Eve and was floored that someone answered the phone and took my order! I am very happy with this purchase and your company and will be letting all my friends know about you. Sincerely

Leigh M
Briney Breezes,FL

I have spoken to Jenny. Thank you for your prompt attention. We purchased a sofa for our boat a few years ago, so this is our second time to buy from your company. We are very pleased!

Marie

Thank you. I didn't expect you to be so generous. We are going to Lazy Days RV repair in about 3 weeks. I will ask them if they can do the reupholstering and if so how many yards they will need. I will get back to you as soon as I talk with them. Thanks again.

Lazy Days RV
Tampa, FL

Shannon...

My name is Shawn & I am Dane's interior designer. 

We received his sofa yesterday and absolutely love it!!  It's comfortable, well made, sturdy and incredibly easy to assemble. In fact, while Dane was upstairs for 10 minutes he couldn't  believe that 5 boxes had transformed so quickly into a completed sectional. 

Why other manufacturers don't follow this process is beyond me. 

You have become a contact in my phone & will think of you 1st for future sofa purchases : )

Pictures may follow in the weeks ahead. 

Thank you and Jeff for everything. 

Best Regards

Shawn S

Hi Shannon!

Everything got delivered, so far everything is fine.  Will let you know ASAP if there are any problems.  You guys have been great to work with!

Thanks,

Kathryn Ash