Testimonials From Our Amazing Customers
Sorry it's taken so long to provide feedback. Work has been very busy.
The following is something you could use for your website: I ordered a sectional set from Simplicity Sofas after reading numerous positive reviews on the internet. I needed furniture that could fit down the stairwell into our basement, and being in the military,furniture that is easily moved.
I had a very large number of questions about materials, sizes, and options. Jeff Frank was extremely responsive and provided prompt, extremely detailed answers to all of my questions. I was impressed at the level of customer support. I went ahead and ordered the sectional.
After I ordered the sectional, I had some additional questions that Jeff once again answered promptly ' in fact, he made a special note to his production manager to ensure my sectional was built to meet my needs 'he advised me that this might take a few more days to deliver. Simplicity Sofas beat their delivery estimate. The sectional arrived securely packed and wrapped in heavy plastic ' everything came through without damage. Upon assembly (which was extremely easy) I did discover an issue with production 'some threaded inserts for the ottoman legs did not get installed.
Once again, Simplicity's customer service was outstanding ' I was presented with a couple of options to resolve the issue ' all at no cost to me. Simplicity stands behind their products and the issue was resolved. After about a month and a half so far, I've found the sectional to be well made and comfortable ' I am very pleased with my purchase and expect to get many years of enjoyment with this set. Thanks again to Jeff and Simplicity Sofas. Feel free to edit the words if they're too long.
I got my sofa last Friday and I LOVE IT!!!! It is so awesome and comfortable and looks great with the bamboo floors and green walls. I wish I could afford the chair that goes with it but maybe soon and I can have a matching room. It was almost too easy to put together and we felt like we forgot something!
I cannot say enough wonderful things about it and have been talking it up to everyone who will listen. I have a lot of friends in Baltimore City row homes and older homes like the one I have (built in 1929). So many thanks for existing and making my new house a home.
WOW, Thank you for the generous offer of a slipcover. I will definitely accept that as I cannot afford one at this time and thought maybe i would do that in the future. You have renewed my faith in customer service and integrity. Again, thank you !!!!
Southern Shores, NC
Wow! Thank you very much for the surprise gift of the throw pillows of such high quality and expensive fabric!
I was impressed with your company already. Such a thoughtful gift makes us feel valued. It is a joy to encounter a company with the quality, integrity, and values you demonstrate. You are champions not only for your industry but for all business.
Thank you again.
Mr. & Mrs. John C
Sleepy Hollow, NY
HOORAY for me!!
Thanks so much, I am a huge fan of your company. I will also say that my Simplicity Sofa actually changed my life. Trying to refurnish a badly designed little house took up way too much brain-space. Once I found you, it came together so perfectly that I was finally able to turn my mind to a novel that will be published in the spring.
So now I’ll have lovely new pillows so I can sit back and read the reviews—and cry into if necessary. I’ll choose pillow fabric and let you know soonest, and I’ll use the gift cert toward a summer slipcover.
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