|RV & Boat Owner
Erin Verbeck, The Joy of Marketing wrote:
"Simplicity Sofas is a top notch company with incredible customer service. You'll be hard pressed to find a company who will go so far to make sure you're satisfied with your purchase. Jeff and his team do a fabulous job."
Josh Johnson, MO.com wrote:
"Congratulations again on making MO.com's Top 10 Entrepreneurs Over 40! We had a ton of entries and it truly was a great accomplishment to make it in."
Shep Hyken, New York Times best-selling author of several business books, including "The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer Experience" wrote:
"Hi Jeff – You are… Amazing! Wish I would have known about you as I was writing my last book. You and Simplicity Sofas would have been a perfect role model.
I am sure that one of my future articles in the near future will include your organization. The world can learn a lot by examples set by the best of the best.
Thanks for sharing your story!"
Mr. Hyken subsequently wrote several articles about Simplicity Sofas and also made a video about the company's unique approach to customer service which is listed below. Mr. Hyken received no payment for any of his comments nor were they solicited by Simplicity Sofas.
Cale Johnson, editor and VP of GasPedal.com and Word of Mouth.org wrote:
“We’ve featured you guys now a couple times (once on WordofMouth.org and once in Andy’s “Damn, I Wish I’d Thought of That!” newsletter) because we really dig the way you earn the respect and recommendation of your customers – you do inspiring stuff.
...Would you be interested in contributing a guest post to WordofMouth.org? We think you have great ideas on how great customer service can lead to great referrals, and I think folks could learn a lot from what you do.”
“Hey Jeff, we’ve got you all set for your post to go live at 9 AM tomorrow. We get a lot of guest posts, but this is definitely one of the best, most helpful, and most educational I’ve seen.” Excited to feature it!""
Abe Abbas, a 30 year veteran of the furniture industry and editor of the About.com furniture blog (owned by the New York Times) has written:
"Hi Jeff! First of all, I would like to say that the entire furniture industry should learn from your company. This level of customer service just makes for a great over all experience for the customer.
Being in the furniture industry, I wish the entire industry could provide the customer service and care that Simplicity Sofa does. As for the sofa itself, the delivery and assembly went as promised, and I'm very happy with the whole experience. I'm sure as the company grows and expands, you will continue to be as prompt, courteous, and delivering what you promise."
The following is an excerpt from An Interview by Ivana Taylor with Jeanne Bliss on her New YorkTimes Best-Seller, "I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad"
Jeanne Bliss is one of the country's best known "customer experience" experts, co-founder and co-director of the CXPA (Customer Experience Professionals Association) and a best-selling author, consultant and speaker:
"Ivana: Do you have any examples of a small business who successfully adopted the principles you discuss in your book?
Jeanne: One of the great adopters of these five decisions is a beloved small business called Simplicity Sofas. The owner Jeff Frank is a zealot about how he will and will not guide his company toward growth – and they are adopting every one of the five decisions. In a depressed marketplace (especially for the furniture industry) their results are astounding."
Robert W. Mark, CEO Robert Mark Consulting, Independent Furniture Professional, wrote:
"...there are no new innovative companies in wood furniture manufacturing left in North America. Jeff Frank's company [Simplicity Sofas] might be the closest thing to it in upholstery manufacturing."
Simplicity Sofas in Articles, Blogs, Newspapers, Books, TV and More
Sarah Petty's Joy Blog Click Here
Shep Hyken #1 (Video) Click Here
Shep Hyken #2 (Blog article) Click Here
Shep Hyken #3 (Blog article) Click Here
1to1Magazine.com Click Here
MO.com Click Here
Hedgehog Librarian Click Here
Workworthy.com Click Here
CoffeewithGinger.com Click Here
Wall Street Journal (This link is no longer active.)
Charlotte Observer Click Here
About.com #1 Click Here
About.com #2 Click Here
About.com #3 Click Here
Simplicity Sofas is featured in Home Design, a book by Sabrina Soto, the host of a popular HGTV home design show. Simplicity Sofas furniture is featured on two pages of the book. The Simplicity Sofas room setting photos were selected strictly on the basis of exceptional style and design. No reference is made to the furniture's unique Ready To Assemble construction or to the company's reputation for exceptional customer service. Simplicity Sofas did not pay or offer to pay to be included in this book.
Simplicity Sofas is featured in Worth Every Penny, Build a Business That Thrills Your Customers and Still Charge What You’re Worth by authors Sarah Petty and Erin Verbeck. The book is a New York Times, Wall Street Journal and USA Today best-seller. Three pages of the book are devoted to a case history of Simplicity Sofas. http://www.wortheverypennybook.com
Simplicity Sofas did not pay or offer to pay to be included in this book.
Simplicity Sofas on TV
WFMY TV (CBS Affiliate) Made In The Triad
Mancave TV show on the DIY Network - Featured on two different shows. Both have already been taped but not yet aired.