How are Simplicity Sofas™ Products Different from Other Furniture Manufacturers?
Can I Request a Free Fabric Sample or Supply My Own Fabric?
How Do I Order and What Are Your Payment Options?
How Do I Track My Order?
What is the Cancellation and Return Policy?
What are the Warranties?
What are the Shipping Charges ad How Does Pick up and Delivery Operate?
What if There is Damage During Transit (Freight Damage)?
Do We Care What You Think about Our Furniture and Our Customer Service?

How are Simplicity Sofas™ Products Different from Other Upholstered Furniture Manufacturers?

• Our high-quality product is RTA (Ready To Assemble), shipped direct from our factory in High Point, NC. Because it is RTA our sofas fit through narrow doorways, stairways and elevators, where most conventional sofas will simply just not fit. Our largest sofas even fit easily into RVs and boats.
• All of our furniture is individually Bench Made, one at a time, using kiln-dried solid oak frames that are glued, doweled,  stapled and corner blocked, and come with a lifetime warranty. We do not use any plywood (except in the sectional frame and to make the curve in the arms of the Adam and Jenna styles) or particle board and we do not mass-produce on an assembly line.
• Assembly takes a single person about 15 minutes with no tools required. It is so simple that most customers do not need to read the one page instruction sheet.  Please watch our YouTube video showing an 8 year old assembling one of our sofas in less than 5 minutes.  http://www.youtube.com/watch?v=gwPONAW3llY
• Disassembly takes only 5 minutes, making our sofas simple to transport for frequent movers.
• Freight costs are substantially reduced.  
• UPS delivers to most locations in 3-4 business days. Deliveries are made by appointment.
• There is less chance for damage. Your furniture is shipped in sturdy, double-walled cardboard boxes, in addition to being plastic wrapped and packed with protective edge and corner guards.

Simplicity Sofas offers high quality RTA (Ready-To-Assemble) upholstered Furniture that is engineered using the same traditional methods that have made High Point, NC famous as the furniture capital of the world.  Our upholsterers are highly skilled with 20+ years making sofas for high end manufacturers.  We us only premium materials including solid oak frames and Ultracel® foam cushions or optional spring down cushions.  Both our frames and cushions are warrantied for life. In addition Simplicity Sofas is the only company in the furniture industry to offer a "bumper to bumper" one year warranty on its furniture.  If you are unhappy with our furniture for any reason whatsoever you may return it to us for a full refund for a period of one year after purchase.

You can also choose from over 150 fabrics, slipcovers and down cushion options, "kid-proof" and "pet friendly fabrics and fabric protection, which are all part of the Simplicity Sofa experience.

Can I Request a Free Fabric Sample or Supply My Own Fabric?

• Certainly. Just visit our "Order Fabric Samples" page, click on a fabric to preview, then click "add swatch to cart.
• Note that the first five (5) fabrics are free. After that, there is a $1 charge for each additional swatch. (We do this only to discourage customers from asking for all of our 150+ fabric swatches.) If you need more than five free fabric swatches, just go back to the fabric section again and order five additional free fabrics. Repeat as often as you need to. We won't mind.
• If you have any difficulty ordering fabrics, please phone us at 1-800-813-2889. We send swatches out the same day we receive your request.
• We do accept COM (Customers Own Material). Please call us at 1-800-813-2889 to find out about material and yardage requirements.

How Do I Order and What Are Your Payment Options?

• Use our website http://www.simplicitysofas.com/ or give us a call at 1-800-813-2889.  For sectional orders you must call us.
• Simplicitysofas.com accepts Visa, MasterCard, and American Express through Secure Sockets Layer (SSL) technology. We ensure the security of your online transaction as all information is processed through authorize.net. All transactions are processed and your credit card information is never left on the server or the website. The industry standard for encryption, SSL technology creates a secure transaction environment for commerce on the Internet.
• Sales tax will be collected on any orders delivered within NC. It is your sole responsibility to remit sales and/or use tax to your state outside of this area according to the laws of your state.

How Do I Track My Order?

• Once you have placed your order, you will receive a confirmation email immediately. We will let you know if your fabric is in stock and approximately how long your furniture will take to produce. You will be notified when the furniture is shipped and you will be given the tracking number. UPS will contact you to arrange an appointment time for your delivery. If at anytime you have questions about your order, please feel free to give us a call on our toll free line at 800.813.2889 or contact us via the Internet by clicking here.

What is the Cancellation and Return Policy?

• Simplicity Sofas has the strongest warranty and return policy in the furniture industry. If you are not happy with our furniture for any reason, whatsoever, you can return your purchase within 1 year of the date of delivery.  For COM (Customer's Own Material) orders, Simplicity Sofas is not responsible for any damages due to defective or unsuitable fabric.
• Special Orders made with Customers Own Fabric Material (COM) are not returnable. 

What are the additional Warranties?

• Frames - Lifetime of the product
• Cushions - Lifetime of the product

What are the Shipping Charges and How Does Pick up and Delivery Operate?

• Simplicity Sofas uses UPS Freight for furniture home delivery. Conventional upholstered furniture is typically too large to travel by UPS or FEDEX Ground. Because our furniture can be broken down, this allows us to ship much faster than most furniture companies. With common carriers, factories must make appointments for the furniture to be picked up, often a week in advance.
• Shipment time on common carriers typically takes at least 2 weeks and often up to 6 weeks. UPS Freight will pick up the day they are notified that your home delivery has been requested.
• East Coast destinations can typically receive delivery within 2-4 business days.
• West Coast destinations can take 5-7 business days.
• Most orders will be built and shipped within 4-5 weeks. There are a limited number of "Rush" orders that can be accommodated for special situations. 
• You will receive an email confirming your Tracking Number and contact information to help you track your shipment.
• If a fabric is out of stock it may take additional time to receive your order. Less than one-half percent of our orders are held up waiting for fabric.
• Visit http://www.simplicitysofas.com/pages/Shipping_information.php for complete information on shipping charges.
• We welcome you to pick up your furniture. Please remember that we will be required to charge you North Carolina sales tax in that event. If you are interested in picking up your furniture instead of having it delivered, please call 1-800-813-2889 for instructions.
• Upon request we can also ship by "white glove" delivery service. These deliveries are made by 2 delivery people who will carry the furniture into your home or apartment, remove the parts from the box, assemble the furniture (upon request) and then remove the boxes.  "White Glove" delivery service can take 2-3 weeks after the furniture is picked up at the factory.
• Shipment anywhere outside the 48 contiguous states will be calculated on an individual basis.

What if There is Damage During Transit - Freight Damage?

• Simplicity Sofas will make every effort to have minor damage repaired without returning your furniture to our manufacturing facility.
• If major damage occurs, we will arrange furniture pick-up and return at no cost to you.
• Because our furniture is modular we can often send a replacement for just the damaged part, rather than replace everything.
• If you choose to return an item in your order for a full refund, we will reimburse your credit card within 24 hours after the furniture reaches us.
• For COM (Customer's Own Material) orders, Simplicity Sofas is not responsible for any damages due to defective or unsuitable fabric.

Do We Care What You Think about Our Furniture and Customer Service?

• We develop personal relationships with many of our customers. Simplicity Sofas opened its doors during the first days of the recession in 2007.  Starting with no sales at all, the company has grown rapidly in less than 3 years to the point where we have sold more than $100,000 of our furniture in a single month. This was done one customer at a time -- no truckload sales to resellers at deep discounts. 
• This was achieved through a combination of providing unique products that are unavailable from any other furniture manufacturer or retailer, and by providing the best customer service in the furniture industry. That is not an exaggeration.  Here is a list of a few of the things that no other furniture company will offer:

1.  
   1. "Bumper to bumper" warranty program -- If you are not happy with our furniture for any reason whatsoever you may return it to us for a full refund for a period of one year from date of purchase."
   2. Every customer receives an email from the owner of the company after they have received their furniture to check on whether there are any issues (major or minor) that need to be addressed.
   3. 24/7 customer service hotline answered by a real (knowledgeable) person who can answer all of your questions.

• When was the last time you volunteered to help out your local furniture store? Because Simplicity Sofas does not sell through retail stores, many of our customers throughout the U.S. have asked what they can do to help us grow, and have volunteered to show off their Simplicity Sofas furniture in their homes to prospective new customers. Please ask whether a member of our network of volunteers lives in your area.
• We love to hear from our customers.  It is a unique opportunity for us and for you, the consumer. We ask for your input to help shape our company and improve our products. Some of our best selling items such as sectionals and mid-size sofas came from our customers' suggestions.
• Please contact us at ContactUs@simplicitysofas.com and let us know what you think!

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