FAQ
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How are Simplicity Sofas™ Products Different from Other Furniture Manufacturers?
Can I Request a Free Fabric Sample or Supply My Own Fabric?
How Do I Order and What Are Your Payment Options?
How Do I Track My Order?
What is the Cancellation and Return Policy?
What are the Warranties?
What are the Shipping Charges ad How Does Pick up and Delivery Operate?
What if There is Damage During Transit – Freight Damage?
Do We Care What You Think about Your Furniture Purchase and Our Website?

How are Simplicity Sofas™ Products Different from Other Upholstered Furniture Manufacturers?

  • Our high-quality product is RTA (Ready To Assemble), shipped direct from our factory in High Point, NC. Because it is RTA our sofas fit through narrow doorways, stairways and elevators, where most conventional sofas will simply just not fit.
  • All of our furniture is individually Bench Made, one at a time, using solid oak frames with a lifetime warranty. We do not use any plywood or particle board and we do not mass-produce on an assembly line.
  • Assembly takes less than 15 minutes with no tools required.
  • Disassembly is even easier, making the product simple to transport for frequent movers.
  • Freight costs are substantially reduced.
  • There is less chance for damage. Your product is shipped in sturdy, double-walled cardboard boxes, in addition to being plastic wrapped.
  • We offer free design service upon request.

Simplicity Sofas offers high quality RTA (Ready-To-Assemble) upholstered Furniture that is engineered using many of the same methods as conventional furniture, including solid oak frames. Our furniture is bench made, one at a time -- not mass produced on an assembly line. Just take it out of the box, and within a few short minutes of tool-free assembly, you'll be enjoying your new favorite sofa, loveseat, chair or ottoman.

You can also choose from over 50 fabrics, slipcovers and down cushion options, pet-proof fabrics and fabric protection, which are all part of the Simplicity Sofa experience.

Can I Request a Free Fabric Sample or Supply My Own Fabric?

  • Certainly. Just visit our Request a Sample page, click on a fabric to preview, then click "add swatch to cart.
  • Note that the first five (5) fabrics are free. After that, you will be charged $1.00 each. (By the way we do not charge for the swatches to make money, but simply to avoid having multiple customers ask us to send them one of everything. If you really want to see more than five fabric swatches, just go to the fabric section again and order five additional free fabrics. We won't mind.)
  • If you have any difficulty ordering fabrics, please phone us 1-800-813-2889. We send swatches out the same day we receive your request.
  • We do accept COM (Customers Own Material). Please call us at 1-800-813-2889 to find out about material and yardage requirements.

How Do I Order and What is Your Payment Options?

  • Use our website http://www.simplicitysofas.com/ or give us a call at 1-800-813-2889. Let us know if you need help space planning. We can lend a hand.
  • Simplicitysofas.com accepts Visa, MasterCard, and American Express through Secure Sockets Layer (SSL) technology. We ensure the security of your online transaction as all information is processed through authorize.net. All transactions are processed and your credit card information is never left on the server or the website. The industry standard for encryption, SSL technology creates a secure transaction environment for commerce on the Internet.
  • Sales tax will be collected on any orders delivered within NC. It is your sole responsibility to remit sales and/or use tax to your state outside of this area at tax time.

How Do I Track My Order?

  • Once you have placed your order, you will receive a confirmation email immediately. We will let you know if your fabric is in stock and approximately how long your furniture will take to produce. You will be notified when the furniture is shipped, and you will be contacted by UPS for a delivery appointment before the furniture is delivered. If at anytime you have questions about your order, please feel free to give us a call on our toll free line at 800.813.2889 or contact us via the Internet by clicking here.

What is the Cancellation and Return Policy?

  • Simplicity Sofas believes in building a custom product to satisfy you, the customer. If for any reason you are not completely satisfied, you can return your purchase within 30 days of the date of delivery. If the product is damaged, damage must first be reported within 10 days after delivery for us to accept the return. Returned orders must be sent back in the original cartons. For COM (Customer's Own Material) orders, Simplicity Sofas is not responsible for any damages due to defective or unsuitable fabric.
  • Special Orders such as Customers Own Fabric Material orders (COM) are not returnable.
  • Customers are responsible for return freight charges only.

What are the Warranties?

  • Frames - Lifetime of the product
  • Cushions - 3 years
  • Fabric - One year
  • See fabric protection options for additional coverage for stains

What are the Shipping Charges and How Does Pick up and Delivery Operate?

  • Simplicity Sofas uses UPS Freight for furniture home delivery. Conventional upholstered furniture is typically too large to travel by UPS or FEDEX. Because our furniture can be broken down, this allows us to ship much faster than most furniture companies. With common carriers, factories must make appointments for the furniture to be picked up, often a week in advance.
  • Shipment time on common carriers takes approximately four weeks. UPS Freight and FEDEX will pick up the day they are notified that your home delivery has been requested.
  • East Coast destinations can typically receive delivery within 2-3 business days.
  • West Coast destinations can take 5 business days.
  • Most orders will be shipped within 4 weeks, or less. You will receive an email confirming your Tracking Number and contact information to help you track your shipment.
  • If a fabric is out of stock it may take additional time to receive your order. We try to maintain stock on all fabrics.
  • Visit http://www.simplicitysofas.com/pages/Shipping_information.php for complete information on shipping charges.
  • We welcome you to pick up your furniture. Please remember that we will be required to charge you North Carolina sales tax in that event. If you are interested in picking up your furniture instead of having it delivered, please call 1-800-813-2889 for instructions.
  • Shipment anywhere outside the 48 contiguous states will be calculated on an individual basis.

What if There is Damage During Transit - Freight Damage?

  • Simplicity Sofas will make every effort to have minor damage repaired without returning your furniture to our manufacturing facility.
  • If major damage occurs, we will arrange furniture pick-up and return at no cost to you.
  • We will gladly replace the furniture damaged during transit or refund your money.
  • If you choose to return an item in your order for a full refund, we will reimburse your credit card as soon as the furniture reaches us.
  • We want your furniture to be perfect when it arrives at your home. However, if there are damages, please report them immediately to us. In our experience, most furniture can be repaired on-site.
  • Please note that Simplicity Sofas will not be held responsible for any damage first reported to us more than 10 days after delivery.
  • For COM (Customer's Own Material) orders, Simplicity Sofas is not responsible for any damages due to defective or unsuitable fabric.

Do We Care What You Think about Your Furniture Purchase and Our Website?

  • We truly want to develop a relationship with our customers and visitors to our website. It is a rare and unique opportunity for us and for you, the consumer. We ask for your input to help shape our company and improve our products.
  • Please contact us at ContactUs@simplicitysofas.com and let us know what you think!

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Order Fabric Samples

Click here to see more than 4 dozen fabric samples available for your apartment sofas, living room collection and your slipcovers. Mix and match your fabrics, pillows and slipcovers for a more versatile look to take you from one season to the next.


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