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Thank you for doing business the right way. I have never before written an online testimonial/review, but I have appreciated your company’s products and efforts so much that I feel compelled to write this testimonial:

“Undoubtedly the best single customer service experience I have ever encountered. The sofas arrived on time and were easy to assemble. Simplicity Sofas went well out of their way to ensure I was satisfied with my purchase. This is a company who does business the right way. I will recommend them to everyone I know who is looking for the perfect sofa to fit that special area.”

I would elaborate more in my testimonial, but I don’t want to put your business in the position of being obligated to treat everyone as generously as you have treated us. Thank you for legitimately attempting to perfect the slip covers, for then sending us the imperfect slip covers, and for being completely honest the whole way through. Even though they’re not perfect, we love them; you literally went above and beyond to satisfy us. Many businesses I’ve encountered would have lied and told us that they had tried and it just didn’t work out. You guys didn’t… you really did try (more than you had to), you sent us the covers to prove it, and I couldn’t respect you more. Thank you for doing business the right way… it’s rare to see these days.

Feel free to edit and use as much or as little of the text above in your online testimonial. Please let me know if you have any questions of me.

Thank you,
- Jeremy


Thank you again for caring enough about your product and your customers to follow up on this matter. Your customer service is the best I've experienced! I will get back.

Thank you,
- Kim


Hi Shannon,

Thanks for reaching out to us. John and I are thrilled with the look and quality of our new sectional sofa. It fits perfectly into the converted upstairs (tv/reading) room of our 1941 cape cod home.

All five pieces took us a total of 20 minutes to unpack, carry upstairs, assemble and situate in the room as desired.

I have attached a picture so you can see the challenge you allowed us to overcome by fabricating a sofa that fit through our 27" doorway.

From my initial call to Simplicity Sofas to your follow-up email, John and I are more than impressed with your outstanding customer service, the reasonable time it took to make the custom sectional, your fair pricing (better than any pre-fabricated model we considered), and the quality that has surpassed our expectations.

I have to say, out of all the businesses we have ever dealt with for anything we have ever needed (or wanted), you are the best!

Thank you for your professionalism and integrity. I have already begun recommending you to everyone we know!!

With the Warmest of Regards,
John and Patricia Carr
Briarcliff Manor, NY

P.S. Thank you for the gift of the throw pillows. As you can see in the picture they fit perfectly within our room!


Jeff,
 
I appreciate you reaching out directly to your customers! It is rare, as a consumer, to feel that a company has my satisfaction as it's top priority. I can say that I was very skeptical of purchasing a sofa on line. I was equally skeptical of purchasing a "build your own" sofa because I have looked at the other options on the market and found the quality to be very poor. However, I found myself in a situation dealing with a difficult entryway to a basement living room and felt that your sofa was the only cost-effective option I had.
 
Even with my skepticism I was very impressed with your product and your customer service. The representative I spoke to when placing my order was friendly and informative, the sofa was delivered exactly when you said it would be, and the assembly was just as easy as advertised. As for the quality of the sofa there is no comparison to be made between the high quality of your product and the other "press-board" options on the market.
 
Thank you for following up with me in person and thank you for a great purchasing experience!
 
Sean Tominey, 
Columbus OH


Hi Shannon,

The sofa is great!

The design fits my personality perfectly and the material feels very durable. Your customer service is the best I've ever experienced!

Thanks for a wonderful experience,
Jason


Jeff,

I am challenged to find words to tell you how thrilled I am with my new sofa! Not only am I impressed but my brother, Philip, could not stop commenting about how meticulously everything was packaged, obviously a reflection of someone who cares. I do believe he was 'braced' for the reality of assembly; something he could not imagine would be as easy as described on the website. We both looked at each other with an 'all-knowing' expression that fully admitted: "It WAS as easy as they said!" The realization was equally amazing that absolutely nothing was sacrificed for the convenience of delivery and assembly. The sofa is absolutely beautiful! It is 'solid', well constructed and the fabric just gorgeous.
 
Jeff, I could go on and on. Bottom line: I am so thankful that I found your company. I am ready to order my next piece! How I wish I had known about Simplicity Sofas when I lived in Philadelphia!!! To say the least, I am going to let all my friends, neighbors and colleagues know of this fabulous find!
 
I am quite sure you hear this all the time; nevertheless, to me … the whole experience has been so special.  
Thank you also for all the individual attention you have provided to me. It has meant more than you know.  
Have a wonderful weekend.
 
All my best,
 
Nan


Mr. Jeff Frank,

Well I read your last email around 7am this morning.  I have written and torn up three emails since then, because frankly I did not know what to say.  First off I want to apologize to you for all your time that this has taken up.  Second, after letting my wife read the email, she has had this red tint to her face all day.   I have gotten a few good laughs when she was not in the same room.   You have to understand that I am just an old retired truck driver, but my wife has a Master Degree in Education, so the more her face lit up, the more I had to go outside for a good laugh.  To be honest with you, after talking with her, I was going to tell you not to send us the free throw pillows, however I just got an email from Shannon saying they had been shipped.   I appreciate what you have done, but I am embarrassed that she misread your email and asked for the pillows.
  
Again I will tell you that we are very happy with our sofa.  We have already had two couples come and look at it, plus I have emailed pictures to several of my RVing friends. We will take the gift certificate with us in our RV and if we have anyone who we think is seriously considering a Simplicity Sofa, we will give them the certificate.  Hopefully before the end of this year, someone will give you a call with a gift certificate, that they want to apply to a new sofa.

I have done business with a lot of companies during my lifetime, but never have I encountered anyone like Simplicity Sofas.  My wife and I will never forget how you have treated us.

Wilton


Jeff:

You are renewing my faith in capitalism!!! Thanks for your prompt and generous reply.

You know, not one soul at Simplicity Sofas was ever anything but patient and polite. They didn't know I am a disabled vet and a betrayal of my trust would have been hard
for me. Thank you for your honesty and very professional service not to mention such a beautiful sofa to rest on. Also, thanks for the two extra throw pillows. That is such a decent touch.

I would like to write a letter of appreciation if you can use it in your website. Please let me know it it may help.

With kind regards,

Richard Lagasse

PS: here are some flowers for you.


Good Morning Shannon:

You beat me to the punch!  I wanted to send you a thank you note yesterday and didn't get the opportunity.

I LOVE my Simplicity Sofa!!!!!  It is beautiful.  My father loves it too ( I purchased it for him).

To be honest, I was hesitant to purchase something sight unseen but this is the best piece of furniture I have ever owned. I could not believe that it actually fit through the door. The fabric is beautiful. From start to finish, every moment of the transaction has been so simple, honest and picture perfect customer service that I cannot think of anything to improve.

Please know I am also going to send a personal thank you note to Mr. Frank and to Mr. Burns, the upholster who worked on my couch. Special thanks to your white glove service too. The persons delivering the couch were so nice and professional.

Thank you again and best wishes for an enjoyable summer,

Lory Antonelli
 
PS:  I love my sofa so much, I may have to buy the matching ottoman!!!!! You have a customer for life.


Hi Jeff:

Got the replacement spring down sofa and bumper cushions. What a difference for my comfort level. The spring down bumper cushion really helps my leg circulation.

Thanks, you’re the best company i have ever dealt with. Send me a bill for the shipping. You have already done so much i would feel better if you let me pay that. You have a very satisfied customer.

Thanks for the input and the service. You got a customer for life. Could you suggest a good link to write a satisfied customer review.

Dave in PA


Shannon-

The sofa, chair and ottoman we purchased were for our attic, which we just remodeled.  We were a little behind on the remodeling, so didn’t get the furniture up there and put together until last Sunday.  My husband and I wanted to be sure that we told you just how much we LOVE IT!!! 

First and foremost, it is beautiful, well-made and very comfortable. I was really impressed with the quality. Second, it was so easy to put together. No tools necessary, and as you guys say in your advertising, even an 8 year old can do it. My husband commented that it was way easier than furniture you get at discount places.  So bottom line, we are absolutely thrilled with Simplicity Sofa, and have been recommending it to all of our friends.  The customer service was AMAZING from the beginning; incredibly responsive and helpful.  I wish I had something to tell you needed improvement, but I can’t think of a SINGLE thing!!!
 
Thanks so much! We will be using you in the future whenever the need arises!
 
Maureen O’Connell and Tom Dodd


Shannon and Jeff.

I am completely in love with the couch.  I'll email you on Tuesday when I'm on a laptop. The quality, the service - you are the find of the century.  I've told everyone about you!!

Alison Oscar


Hi Jeff,

I second my wife's comments, thank you and your team so much!! This is absolutely above and beyond great customer service (you really did not have to do so much)!

Along with recommendations, we'd like to add Simplicity Sofas to our community's webpage under our "Local Businesses" section. Sara and I administer this site and it gets a decent amount of traffic from the greater Wilmington DE area. We are trying to build this page as a resource for residents when they need reputable contractors, etc.

If that's ok with you, I would just ask for a jpg image to place on the site. We'll take care to add the link and probably a line or two testimonial from us. You can have a look at the site here:www.trinityvicinity.org

Thank you again for all that you and your team have done for us. 

Oh, and thank you for the awesome furniture! The quality and ease of assembly was exactly as advertised! Great stuff! :)

- Matt Breit


Unbelievable customer service!!! Why can't every business be run like this? Thanks.

Marianne Wuelfing, Realtor
Coldwell Banker Residential Brokerage


Shannon,

I received my sofa on Thursday, June 14th.  While I anticipated a quick and uncomplicated assembly, I never envisioned how extremely easy it would be to assemble the sofa.  It took just a few minutes - 5 or 6 at the most.  The longest part was separating everything from its protective packaging!.  That, however, is not a complaint: I was pleased to see that everything was well-wrapped.  I'm particularly impressed at the thickness of the cushions.  I was a bit worried because I chose not to upgrade the cushions when I ordered; but the "standard" cushions are obviously high-quality. I've paid far more for far less. Overall, I can tell that this is a quality product that will last well beyond the factory-produced sofas offered at furniture stores.  I rate the sofa an A+.  It's simply a fantastic product.

This email is simply in response to your request for comments.

Chris Cione


Dear Jeff,
 
Congratulations! We are very excited to tell you that Simplicity Sofas has been selected as one of the finalists for the 2012 CX Innovation Awards from the CXPA. [The CXPA (Customer Experience Professionals Association) is a 1500+ member global organization whose members are primarily employees of large and multi-national corporations. Simplicity Sofas was the only small business among the award finalists.]
 
We received 198 excellent nominations and your submission was one of 18 that were selected to be a finalist. Our five judges had a hard time narrowing the field, but we felt that your efforts were especially worthy of accolades. The 2012 CX Innovation Award winners will be announced at the CXPA Members Insight Exchange on June 19th.
 
We are hoping that you or someone from your company will be joining us at the event. We would be interested in having you share your story during our innovation breakout sessions on the afternoon of the 19th.
 
Once again, congratulations!
 
Best regards,
 
Yvonne Nomizu, CX Innovation Awards Committee Leader
Jeanne Bliss, Vice Chair, CXPA
Bruce Temkin, Chair, CXPA


Shannon,

My name is Shawn & I am Dane's interior designer. 

We received his sofa yesterday and absolutely love it!!  It's comfortable, well made, sturdy and incredibly easy to assemble. In fact, while Dane was upstairs for 10 minutes he couldn't believe that 5 boxes had transformed so quickly into a completed sectional.
 
Why other manufacturers don't follow this process is beyond me. 

You have become a contact in my phone & will think of you 1st for future sofa purchases : )

Pictures may follow in the weeks ahead. 
Thank you and Jeff (I believe) for everything. 

Best Regards
Shawn Shaw


Jeff,

Wow! Thank you very much for the surprise gift of the throw pillows of such high quality and expensive fabric! 

I was impressed with your company already. Such a thoughtful gift makes us feel valued. It is a joy to encounter a company with the quality, integrity, and values you demonstrate. You are champions not only for your industry but for all business.

Thank you again.

Warmly,
Mr. & Mrs. John P. Carr


Shannon,

Wow! It’s here! On time. It arrived shortly after 1:00 PM and by 1:45 I was sitting on it! They delivered it to my garage and I single handedly moved it into the house through the tight doorway to the room where it is now residing. Mind you I am 5’1” and weigh 123 lbs. I love it! Thank you. I definitely made the right choice. Anytime you want a statement of praise and acclaim please let me know. You and your company are great! I feel like I have the couch that I loved but had to give up because it would not fit into my new house back again. Thank you. Thank you.
 
Sincerely,
Laurene


Hi Shannon,
 
I got my sofa last Friday and I LOVE IT!!!! It is so awesome and comfortable and looks great with the bamboo floors and green walls. I wish I could afford the chair that goes with it but maybe soon and I can have a matching room. It was almost too easy to put together and we felt like we forgot something!

I cannot say enough wonderful things about it and have been talking it up to everyone who will listen. I have a lot of friends in Baltimore City row homes and older homes like the one I have (built in 1929). So many thanks for existing and making my new house a home.

Cheers,
Aparna


Greetings,

I hope this e-mail will be read by Jeff and Shannon as they helped me with my selection of Simplicity Furniture pieces.

Today, the "white glove movers" delivered my couch, chair, ottoman and pillows without any problem whatsoever and with a much earlier delivery date than I anticipated.
They did not bash my walls or hit the low ceiling while bringing the furniture in.  They were very gracious and were able to put the furniture together in a very short period of time.

I am so thrilled with my furniture!  It is so well made and so beautiful and comfortable.  I want to thank everyone who was involved in the process from the time I requested color swatches to the delivery today!
 
Thank you, Jaime Burns, for the great upholstery job.  I love, love, love my set.  The "Megan" was a great choice…thanks Jeff.  The color and fabric I selected is just perfect.
 
I am sending a few photos of my new room with my Simplicity Furniture.  Although the room is not completely finished yet, it looks so good with the furniture that I had to show you.  

Thank you from the bottom of my heart.  I will recommend your company to anyone who is looking for furniture...it is that good.  

Joyce Cunningham


Hi Shannon,

Thanks for writing!  I intended to write you and say thank you, but hadn't gotten to it yet.

The furniture is absolutely perfect!!  I love it - it exceeds my hopes, and fits a small room perfectly.  Fabric is great and color is beautiful.

Feedback is "all terrific." I hope you stay in business forever, as I would happily order from you again!

Warmly,
Pamela Scott


WOW, Thank you for the generous offer of a slipcover. I will definitely accept that as I cannot afford one at this time and thought maybe i would do that in the future. You have renewed my faith in customer service and integrity. Again, thank you !!!!

Maggie


Hi Shannon. 

Sorry it has taken so long to respond but it's been a bit crazy around here. Along with the holidays we've had a death in the family so everything else in our lives seems a little less important right now. Things are starting to calm down and life is picking up its new routine, as it's supposed to.

Thank you again for caring enough about your product and your customers to follow up on the problem with the cushion. Your customer service is the best I've ever experienced! I will get back. 

Thank you,
Kim Ewanouski


Oh Shannon,

I apologize for not writing last night. I absolutely love the sofa! It literally went together in 10 minutes. It is perfect for our motorhome and went through the door very easily. I can't imagine why anyone would pay the price for "RV" sofas when these are much nicer, plus they wanted to charge us $900 just to get an RV sofa installed. This is the perfect solution.

I'm very impressed with the design and the quality. And customer service….wow!  From the first email I have been impressed by the integrity of the company. I cannot think of one thing I would suggest changing. I have told all my friends about your company. 

Thank you all for being so great to work with!  Until next time I need furniture.

Cathy Burroughs

PS. I'm going to recommend Simplicity Sofas to our RV service rep so that he has an alternative to offer his customers.