FAQ

What is Simplicity Sofas?

Simplicity Sofas is an American furniture manufacturer specializing in sofas, sleepers, sectionals and chairs designed to fit through narrow doors and stairways where normal furniture will not fit. Simplicity Sofas also makes hard-to-find smaller-sized furniture for small scale rooms.

How do I know whether your furniture will fit through my narrow door or stairway?

All Simplicity Sofas furniture will fit through any doorway at least 15 inches wide. For extremely tight entranceways our sectionals will fit through any opening larger than 8 inches wide x 36 inches high.

Does your furniture have to be assembled?

90% of our customers assemble our furniture themselves and get free delivery.  You also have the option to pay for White Glove delivery which includes assembly of the furniture.  Our sofas can be easily assembled by a single person in 15 minutes with no tools required. Watch our video showing a full-size sofa being assembled by an 8 year old boy in less than 5 minutes. Click Here To Watch!

Can the furniture be disassembled?

Disassembly takes about 5 minutes. Our furniture can be assembled and disassembled hundreds of times without any loss of structural integrity.

What is the quality level of this furniture?

All of our furniture is individually hand-crafted, one piece at a time, using solid oak frames that are glued, doweled, stapled and corner blocked. We do not use any particle board or plywood (except in the sectional base and to make the radical curves in the arms of the Adam and Jenna styles.) The standard cushions are premium quality Ultracel® BioComfort® HR High Resilience foam with a polyester fiber wrap.  All frames, spring systems and cushion cores are backed by unlimited lifetime warranties.

How do I find prices?

All prices are listed on the website. If you have any questions or need pricing on special unlisted options call the customer service hotline at 800-813-2889. It is available 7 days/wk.

How long will it take to get my furniture once it is ordered?

Over 90% of orders will be ready for shipping in 30 days or less. Slipcovers and unusual custom options may take a few more days.

Shipping by UPS Freight to most east coast and mid-west locations takes 3-4 business days. UPS Freight shipments to west coast locations generally take 5-7 business days. White Glove delivery to all locations except New York City is generally 2-3 weeks. White Glove delivery to NYC takes 5-7 business days.

What if I need my furniture sooner?

For rush orders we have a very limited stock of our most popular style sofas in our most popular fabric. We also have a showroom near our factory in High Point, NC and can ship our showroom pieces within 48 hours.

How many styles and options are available?

Simplicity Sofas is constantly adding new styles and options. Currently there are 6 different styles each of which is available in 6 different sizes plus sectional configurations.  Custom options include:

• 250+ fabrics
• 2 cushion constructions and 3 cushion shapes
• Slipcovers
• Throw pillows, fabric protection, skirts, contrast welt, multiple leg heights, and many other special options available upon request.

Can I Request Free Fabric Samples or Supply My Own Fabric?

Yes. Just visit our "Order Fabric Samples" page, click on a fabric to preview, then click "add swatch to cart.”
Note that the first eight (8) fabrics are free. After that, there is a $1 charge for each additional swatch. (We do this only to discourage customers from asking for all of our 250+ fabric swatches.) If you need more than eight free fabric swatches, just go back to the fabric section again and order eight additional free fabrics. Repeat as often as you need to. We won't mind.

If you have any questions about ordering fabrics, please phone us at 1-800-813-2889. We send swatches out the same day we receive your request up until 4 PM EST.

We do accept COM (Customers Own Material). Please call us at 1-800-813-2889 to find out about material and yardage requirements.

How Do I Order and What Are Your Payment Options?

Use our website, SimplicitySofas.com or give us a call at 1-800-813-2889.

SimplicitySofas.com accepts Visa, MasterCard, and American Express through Secure Sockets Layer (SSL) technology. We ensure the security of your online transaction as all information is processed through authorize.net. All transactions are processed and your credit card information is never left on the server or the website. The industry standard for encryption, SSL technology creates a secure transaction environment for commerce on the Internet.

Sales tax will be collected on any orders delivered within NC. It is your sole responsibility to remit sales and/or use tax to your state outside of this area according to the laws of your state.

How Do I Track My Order?

Once you have placed your order, you will receive a confirmation email immediately. We will let you know if your fabric is in stock and approximately how long your furniture will take to produce. You will be notified when the furniture is shipped and you will be given the tracking number. UPS will contact you to arrange an appointment time for your delivery. If at any time you have questions about your order, please feel free to give us a call on our toll free customer service hotline at 800.813.2889 or contact us via the Internet by clicking here.

What is the Cancellation and Return Policy?

All Simplicity Sofas furniture is custom made. In the furniture industry custom furniture cannot ordinarily be cancelled once the fabric has been cut. Simplicity Sofas is different. Our customers are allowed to cancel or change their orders at any time without penalty.

Simplicity Sofas has the furniture industry’s only Total Satisfaction Warranty and Return Policy. If you are not happy with our furniture for any reason whatsoever, you may return your purchase for a full refund including all shipping charges for 1 year after the date of purchase.

For COM (Customer's Own Material) orders, Simplicity Sofas is not responsible for any damages due to defective or unsuitable fabric.

If you cancel your order we will reimburse your credit card within one business day.

If you are returning furniture we will reimburse your credit card within one business day after the furniture is returned to us.

What are the Shipping Charges and How Does Pick up and Delivery Operate?

There are three shipping options:

Free Shipping by UPS Freight – This is a drop ship delivery. The UPS driver will take the furniture off the truck. The customer is responsible for bringing the boxes into the home and assembling the furniture.

Inside Delivery by UPS Freight - $50. The driver will bring the furniture into the home through the nearest door or into the garage. The driver will not usually climb steps and will not assemble the furniture under any circumstances.

White Glove Delivery - $150 for the first piece and $50 each for additional pieces. Sectionals are $50 per seat. The truck will arrive with two drivers who will bring all boxes into the home, assemble the furniture wherever the customer designates and remove the empty cartons.

All deliveries are made by appointment only. Customers will be contacted before delivery to set up a delivery appointment time.

Customers are also welcome to pick up their furniture at the factory. Please remember that we will be required to charge you North Carolina sales tax in that event.

Shipping rates outside the continental United States will be calculated on an individual basis.

What if the furniture is damaged?

Simplicity Sofas takes care of all problems promptly including damaged furniture. Since we are the manufacturer most repairs are very simple and will not take long.

Because our furniture is modular we can usually send a replacement for just the damaged part, rather than replace everything. If our customers are not able to install the replacement part themselves we will pay for a local repair professional.

If an item needs to be returned to the factory for repair Simplicity Sofas will pay all shipping charges.

How can I see your furniture?

We have a factory outlet showroom located one mile from our factory in High Point, North Carolina.
If you live anywhere else in the U.S. give us a call. We have former customers throughout the U.S. who volunteer to show off our furniture in their homes to prospective new customers.

Why Do You Have So Many Testimonials?

Simplicity Sofas is the only company in the furniture industry that contacts each customer within one business day after delivery.  At that time we ask three questions:

1. How do you like your furniture?
2. What did you think of our customer service?
3. Are there any problems that need to be taken care of immediately.