FAQ

What is Furniture for Small Spaces?

Simplicity Sofas is an American furniture manufacturer specializing in sofas, sleepers, sectionals and chairs designed to fit through narrow doors and stairways where normal furniture will not fit.

Simplicity Sofas also makes hard-to-find smaller-sized furniture for small scale rooms. 


How do I know whether your furniture will fit through my narrow door or stairway?

All Simplicity Sofas furniture is shipped unassembled and will fit through any doorway at least 15 inches wide. For extremely tight entranceways our sectionals will fit through any opening larger than 8 inches wide x 36 inches high.


Does your furniture have to be assembled?

90% of our customers assemble our furniture themselves and get free delivery.  You also have the option to pay for White Glove delivery which includes assembly of the furniture by the delivery service.

 Our sofas can be easily assembled by a single person in 15 minutes. No tools are required. Watch our video showing a full-size sofa being assembled by an 8 year old boy in less than 4 minutes. Click Here To Watch!


Can the furniture be disassembled?

Disassembly takes about 5 minutes. No tools (or instructions) are needed. Our furniture can be assembled and disassembled hundreds of times without any loss of structural integrity.


What is the quality level of this furniture?

All of our furniture is individually hand-crafted, one piece at a time, Our sofas, loveseats and chairs are built with kiln-dried solid oak and maple frames that are glued, doweled, stapled and corner blocked. 

Hardwood plywood is used for the sectional bases because the design requires computerized routing which cannot be done using solid wood. The pull-out sofa base is constructed using hardwood plywood to cut down on weight.

Sectional and sleeper arms and backs are made with solid oak and maple lumber. 

All frames and spring systems are backed by unlimited lifetime warranties. 

 

Our standard cushions are 1.8 density HR High Resilience foam with a polyester fiber wrap backed by a 5 year warranty.

We also have two optional cushion upgrades with unlimited lifetime warranties:

1) 2.4 density Ultracel BioComfort® HR High Resilience Eco-friendly foam. The cushions are 8 inches thick at the corners with an 8 1/2 inch crown. This is made up of a 6 1/2" foam core (1" thicker than normal) with a 3/4" polyester fiber wrapping on each side. These are then encased in a down-proof ticking.

2) Spring-down cushions  

(Complete frame and cushion specifications can be found here.)

 

What are the dimensions and size specifications?

All of our outside dimensions can be found in the Collections/Pricing page of the website. https://simplicitysofas.com/collections-and-pricing/.  Other frequently requested dimensions are:

Seat height - 19"
Seat cushion depth - 27"
Back cushion depth - 6"
Distance from back cushion to front of seat cushion - 21"
Distance between arms:
    All full-size sofas - 68"
    All mid-size sofas - 60"
    All apartment-size sofas - 54"
    All loveseats - 44"
    All chair and a halfs - 31"
    All chairs - 27"
Height of removable legs - 4" (3" or 5" legs available upon request.)
Back height - 35"
 

How do I find prices?

All prices are listed on the website. If you have any questions or need pricing on special unlisted options call the customer service hotline at 800-813-2889. It is available 7 days/wk.

 

Can I order my furniture through the website?

Most of our furniture can be ordered through the website.

Sectionals and sofa sleepers can only be ordered by calling our customer service hotline at 800-813-2889.

 

 

How many styles and options are available?

Simplicity Sofas is constantly adding new styles and options. Currently there are 5 different sofa arm styles each of which is available in 6 different sizes plus sectional configurations.  In addition there are (2) pull-out sofa sleeper styles in (2) different sizes. Custom options include:

  • 3 cushion constructions and 3 cushion shapes
  • Slipcovers
  • Throw pillows, fabric protection, skirts, contrast welt, multiple leg heights, and many other special options available upon request.


Can I Request Free Fabric Samples or Supply My Own Fabric?

Yes. Just visit our "Order Fabric Samples" page, click on a fabric to preview, then click "add swatch to cart.”


Note that the first eight (8) fabrics are free. After that, there is a $1 charge for each additional swatch. (We do this only to discourage customers from asking for all of our 250+ fabric swatches.) If you need more than eight free fabric swatches, just go back to the fabric section again and order eight additional free fabrics. We won't mind if you order up to 24 different swatches for free.

If you have any questions about ordering fabrics, please phone us at 1-800-813-2889. We send swatches out the same day we receive your request up until 4 PM EST.

We do accept COM (Customers Own Material). Please call us at 1-800-813-2889 to find out about material and yardage requirements.


How Do I Order and What Are My Payment Options?

Use our website, SimplicitySofas.com or give us a call at 1-800-813-2889.

SimplicitySofas.com accepts Visa, MasterCard, Discover and American Express through Secure Sockets Layer (SSL) technology. We ensure the security of your online transaction as all information is processed through authorize.net. All transactions are processed and your credit card information is never left on the server or the website. The industry standard for encryption, SSL technology creates a secure transaction environment for commerce on the Internet.

Sales tax will be collected on any orders delivered within NC. It is your sole responsibility to remit sales and/or use tax to your state outside of this area according to the laws of your state.


How Do I Track My Order?

Once you have placed your order, you will receive a confirmation email immediately. We will let you know if your fabric is in stock and approximately how long your furniture will take to produce. You will be notified when the furniture is shipped and you will be given the tracking number. UPS will contact you to arrange an appointment time for your delivery. If at any time you have questions about your order, please feel free to give us a call on our toll free customer service hotline at 800.813.2889 or contact us via the Internet by clicking here.


What is the Cancellation and Return Policy?

 

If you are not happy with our furniture for any reason whatsoever, you may return your purchase for a full refund within 1 year after the date of purchase.

 

All Simplicity Sofas furniture is custom made. In the furniture industry, custom furniture cannot ordinarily be cancelled once the fabric has been cut.

 

What are the Shipping Charges and How Does Pick up and Delivery Operate?

There are two shipping options:

Free Shipping by UPS Freight – This is a drop ship delivery. The UPS driver will take the furniture off the truck. The customer is responsible for bringing the boxes into the home and assembling the furniture.

Shipping to West Coast Destinations - $100 per order. This shipping surcharge is in effect for all shipments to California, Oregon, Washington, Idaho, Montana, Colorado, Arizona, New Mexico, Nevada. [Freight carriers other than UPS Freight may be used for some west coast destinations.]

White Glove Delivery - $150 for the first piece and $50 each for additional pieces. Sectionals are $50 per seat. The truck will arrive with two drivers who will bring all boxes into the home, assemble the furniture wherever the customer designates and remove the empty cartons.

All deliveries are made by appointment only. Customers will be contacted before delivery to set up a delivery appointment time.

Customers are also welcome to pick up their furniture at the factory. Please remember that we will be required to charge you North Carolina sales tax in that event.

Shipping rates outside the continental United States will be calculated on an individual basis.


What if the furniture is damaged?

Simplicity Sofas takes care of all problems promptly, including damaged furniture. Since we are the manufacturer most repairs are very simple and will not take long.

Because our furniture is modular we can usually send a replacement for just the damaged part, rather than replace everything or requiring the furniture to be shipped back to our factory. If our customers are not able to install the replacement part themselves we will pay for a local repair professional.

How can the fabric be cleaned?

Although there are general recommendations for cleaning different types of fabrics, it is best to use your Google search engine to look up the exact type of stain you are dealing with and the exact type of fabric. For example, "How do I get mustard out of a 100% polyester microfiber fabric?" 

There will usually be several different articles and comments with various recommendations.

If you do not know the type of fabric on your Simplicity Sofas furniture, give us a call on our customer service hotline 800-813-2889 and we will be able to look it up for you quickly.

 

How can I see your furniture?

We have a factory showroom located at 1711 Preferred Way, High Point, North Carolina. You are welcome to take a factory tour before or after viewing our showroom.


If you live anywhere else in the U.S. give us a call. We have former customers throughout the U.S. who volunteer to show off our furniture in their homes to prospective new customers.

Why Do You Have So Many Testimonials?

Simplicity Sofas is the only company in the furniture industry that contacts each customer within one business day after delivery to check on whether everything arrived OK and whether there are any problems that need to be addressed immediately.  At that time we ask three questions:

  • How do you like your furniture?
  • What did you think of our customer service?
  • Are there any problems that need to be taken care of immediately?

Over 50% of our customers respond to our questions. That is where the bulk of testimonials comes from.

Simplicity Sofas is internationally recognized for its "extreme" customer service innovations. Dozens of articles have been written about Simplicity Sofa's unique customer service strategy.

Please contact us if you would like a list of the most recent articles.