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Simplicity Sofas Customer Reviews 

I ordered a sofa and a chair to be delivered to Coral Gables, Fla. on June 28. When they saw that it may be late, the vice-president and her husband drove all the way from North Carolina with it(over 800 miles each way) so we would get it on time.

What kind of company is this? Unbelievable! Not only is the furniture beautiful, but customer relations are above and beyond caring. Thank you again Simplicity. You're the best!

Sandra Davis

Coral Gables, FL 


My husband and I recently purchased and rehabbed a 1967 mobile home in the beachy little town of Briny Breezes, Florida.  One of the issues with the mobile home was that the door was only 28 inches wide and the room itself was only 12 feet wide so furniture size was a big factor.  We had to cut the existing sofa that was in the trailer, into 3 pieces to get it out. 

Apparently they built the mobile home walls around the furniture.  I sort of knew what kind a sofa I wanted but didn't know where to find it.  I wanted something made in America and I wanted to be able to configure it myself.  I searched the internet and found your company. 

Haha, it was News Years Eve when I called expecting to leave a message for someone to call me back after the holiday.  Imagine my total surprise when the phone was answered by the owner!  He even took my order right then and there!  I love my sofa!  I have received many compliments on it.  It was exactly what I wanted and looks great in our small space!

Leigh M.

Briny Breezes, FL


A little late, but I wanted to say thank you so very much for taking care of me with my damaged couch.  Your service is amazing as is the quality of the item (and I SO love to buy Made In The USA).

Thank so very much.  Now I need to go a YELP about you J

Katie S

Danville, CA

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We have a very tight space between the door to the backyard and the fireplace that seemed like the perfect spot for a mini sectional sofa...only I couldn't find one anywhere until I found Simplicity Sofas online! 

My buying experience was excellent.  I requested many fabric samples and received not only what I requested, but also others that the customer service rep thought might work based upon the ones I requested.  The "corner wedge" hadn't been publicized yet, but when I started ordering the pieces I'd selected, the customer service rep asked if I would be interested in that instead of the straight corner piece I'd been considering.  It was EXACTLY what I wanted.  When I received my order, I unfortunately received two arms for the left side.  The mistake was quickly corrected.

I am pretty picky about my furniture and decor, so I was reluctant to order a sofa that I hadn't seen in person or actually sat on.  It is SO comfortable!  I LOVE it!
Joan K

Broomfield, CO

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Thank you so much for following up! The sofa is PERFECT. Not only does my husband not hate me (like he has for a few days after every single furniture assembly I've ever made him do) because the assembly really WAS so easy, we LOVE the sofa. It was the last piece for our nursery and it looks BEAUTIFUL. I will definitely send photos to Ann per your note below. 

Appreciate the wonderful sofa and the attention you all paid to checking in! Best,

Lauren P

Coral Gables, FL


Super Storm Sandy hit our Belmar, NJ residence , bringing two feet of water into our finished  basement.The basement had to be rebuilt.  In addition to  having to replace all our mechanicals and  washer/ dryer,all furniture needed to be replaced. The existing futon/sofa and chair was RTA furniture . We were not able to get an already assembled sofa or chair down the steps through the narrow doorways on the inside or outside. Even sectional sofa pieces were too large.

I searched the internet and discovered Simplicity Sofas. We were very impressed with the appearance of the furniture and the  customer reviews. I spoke with Jenny, who sent me an amazing selection of fabrics/grades from which  to choose. We wanted a sectional, and Ann sent me two drawings of possible configurations,  which proved very helpful. After we submitted our order, delivery took just a few weeks. We opted for white glove service. Delivery and assembly went very smoothly, just in time for Thanksgiving. We are very happy with the quality of  our sectional sofa and highly recommend Simplicity Sofas to anyone who has access limitations.

Barbara M

Belmar, NJ. 

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First let me say that your customer service is undeniably the best I have ever had. I felt that we were taken care and never needed to worry about a thing. To me that is a huge deal considering we ordered a sofa on line never having seen or touched it. As far as the furniture we love it. It was so easy to put it together just as you said. I bribed a few women with coffee to help me get it upstairs and within 10 minutes we had the entire thing put together. The fabric is so soft and comfortable. I know you said that I was the 1st order for that fabric so now you can let others know. So again thank you so much for everything. In such a tight space I never thought it was possible to have a comfortable sofa and chair in the playroom. PS Thanks for the pillows!!! You guys are awesome!

Sallie 

Martinez, GA


Thanks for reaching out to us. John and I are thrilled with the look and quality of our new sectional sofa. It fits perfectly into the converted upstairs (tv/reading) room of our 1941 cape cod home. All five pieces took us a total of 20 minutes to unpack, carry upstairs, assemble and situate in the room as desired. I have attached a picture so you can see the challenge you allowed us to overcome by fabricating a sofa that fit through our 27" doorway. From my initial call to Simplicity Sofas to your follow-up email, John and I are more than impressed with your outstanding customer service, the reasonable time it took to make the custom sofa, your fair pricing (better than any pre-fabricated model we considered), and the quality that has surpassed our expectations. I have to say, out of all the businesses we have ever dealt with for anything we have ever needed (or wanted), you are the best! Thank you for your professionalism and integrity. I have already begun recommending you to everyone we know!! With the Warmest of Regards, John and Patricia Carr Briarcliff Manor, NY

P.S. Thank you for the gift of the throw pillows. As you can see in the picture they fit perfectly within our room!

Patricia

Briarcliff Manor, NY


Thank you for doing business the right way. I have never before written an online testimonial/review, but I have appreciated your company’s products and efforts so much that I feel compelled to write this testimonial:

"Undoubtedly the best single customer service experience I have ever encountered. The sofas arrived on time and were easy to assemble. Simplicity Sofas went well out of their way to ensure I was satisfied with my purchase. This is a company who does business the right way. I will recommend them to everyone I know who is looking for the perfect sofa to fit that special area."

I would elaborate more in my testimonial, but I don’t want to put your business in the position of being obligated to treat everyone as generously as you have treated us. Thank you for legitimately attempting to perfect the slip covers, for then sending us the imperfect slip covers, and for being completely honest the whole way through. Even though they’re not perfect, we love them; you literally went above and beyond to satisfy us. Many businesses I’ve encountered would have lied and told us that they had tried and it just didn’t work out. You guys didn’t… you really did try (more than you had to), you sent us the covers to prove it, and I couldn’t respect you more. Thank you for doing business the right way… it’s rare to see these days.

Feel free to edit and use as much or as little of the text above in your online testimonial. Please let me know if you have any questions of me.

Jeremy

Littleton, CO


Thank you so much! That's really kind of you and a very generous gesture by your company. I think just the slipcovers would be great. While a brand new unit would be fantastic, I don't feel it's necessary since it was my fault to begin with. I appreciate the offer however. After thanksgiving is fine. We're in no rush. We're expecting our first child on the 23rd, so we have plenty to keep us busy!

Frank

Garden City, NY


Sorry it's taken so long to provide feedback. Work has been very busy. The following is something you could use for your website: I ordered a sectional set from Simplicity Sofas after reading numerous positive reviews on the internet. I needed furniture that could fit down the stairwell into our basement, and being in the military,furniture that is easily moved. I had a very large number of questions about materials, sizes, and options. Jeff Frank was extremely responsive and provided prompt, extremely detailed answers to all of my questions. I was impressed at the level of customer support. I went ahead and ordered the sectional. After I ordered the sectional, I had some additional questions that Jeff once again answered promptly ' in fact, he made a special note to his production manager to ensure my sectional was built to meet my needs 'he advised me that this might take a few more days to deliver. Simplicity Sofas beat their delivery estimate. The sectional arrived securely packed and wrapped in heavy plastic ' everything came through without damage. Upon assembly (which was extremely easy) I did discover an issue with production 'some threaded inserts for the ottoman legs did not get installed. Once again, Simplicity's customer service was outstanding ' I was presented with a couple of options to resolve the issue ' all at no cost to me. Simplicity stands behind their products and the issue was resolved. After about a month and a half so far, I've found the sectional to be well made and comfortable ' I am very pleased with my purchase and expect to get many years of enjoyment with this set. Thanks again to Jeff and Simplicity Sofas. Feel free to edit the words if they're too long.

Rob L.

Summerville, South Carolina


Hello! The couch and chair are great! I had been looking for something that would be easy to move up my stairway and fit through a narrow doorway and this certainly was. I was able to move it in and set it up very quickly and easily. :) The size and comfort is wonderful. I was looking for something black but not leather and your variety of fabric selections made that very easy. Thank you for all the emails. I would undoubtedly recommend your company to others.

Michelle

Milwaukee, Wisconsin


Shannon, my husband and I could not be happier! We were leery at first to say the least--an 8 year old could put it together in 15 minutes? Too good to be true! My husband, who is not the handiest, undertook the task with some hesitation. I expected to be called in for consultation, but he had it together in no time, all the while praising your company! Thank you, thank you!! We had looked a long time before we found a solution that could easily fit through the narrow door leading to the summer porch. Cannot thank you enough!

Anita

Mount Pleasant, Iowa


I appreciate you reaching out directly to your customers! It is rare, as a consumer, to feel that a company has my satisfaction as it's top priority. I can say that I was very skeptical of purchasing a sofa on line. I was equally skeptical of purchasing a "build your own" sofa because I have looked at the other options on the market and found the quality to be very poor. However, I found myself in a situation dealing with a difficult entryway to a basement living room and felt that your sofa was the only cost-effective option I had. Even with my skepticism I was very impressed with your product and your customer service. The representative I spoke to when placing my order was friendly and informative, the sofa was delivered exactly when you said it would be, and the assembly was just as easy as advertised. As for the quality of the sofa there is no comparison to be made between the high quality of your product and the other "press-board" options on the market. Thank you for following up with me in person and thank you for a great purchasing experience!

Sean T.

Columbus, Ohio


I can't tell you how impressed my husband and i are that you took the time on saturday to take think of our concerns. this entire experience has been wonderful insight into an excellent american company. No reasonable person ever expects that there won't occasionally be a problem with something ordered. and especially in our case when there was an a-typical material involved. the true test of a company is not whether there is the odd glitch, but, rather, how they handle it. you have handled it beautifully. Your solution sounds perfect. we have no problem at all waiting. i'll call ann with the credit card info. thanks again.

Deb & Tony L.

Lyne, CT


Well the furniture is out of the box and has made it up to our 3rd floor bonus room. We've tested it out and love it. (Husband, two girls, 14 and 9, and all my 14-year-old's friends!) The workmanship and material quality is definitely first class. It was, indeed, easy to put together. The packaging was superb also, i.e. the long corrugated corners, plastic bags, and heavy corrugated boxes. Without all that there would have been a problem for sure since the boxes came off the delivery truck extremely dusty/dirty. I had to vacuum them off before opening so as not to get the new furniture dirty. I do believe it was the deliverer's truck, not your fault. All in all, my husband is very picky about quality and he even agreed that your product is exquisite. Customer service was great also, both by phone and email. Thank you for taking the time to answer and ask questions. I must say also, that I had never heard of your company or any other Ready-to-assemble furniture companies. I found you by Google search, something like 'upholstered furniture you put together.' Luckily, you were the first company I clicked on because EVERY other company offered what looked like junk. I would've given up on finding something even usable. I don't know who buys their stuff. I was hoping to get it before Christmas and it would've been great, but honestly, Christmas morning, no one was saying, 'I wish we were sitting on better furniture.' So, to sum it up... I definitely would recommend you to everyone I know. I honestly can't think of any way you could improve, except maybe the price, but wouldn't we all love more for less! Really, I think it was fairly priced. As a matter of fact, we're still thinking of getting an armchair. Thank you and keep up the great work. I'm so glad I didn't end up having to put futons up there.

Kelly G.

Hayes, VA


The previous reviewer wanted to hear from an actual customer, and that's me, so here is the story of THE BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. The back story: I ordered the full-sized Lorelei sofa and, as promised, it arrived in four weeks and took less than 15 minutes for me to assemble. It looks gorgeous, and you'd never think it can be disassembled. However, it looked like they sent seat cushions for a shorter sofa, and there was a bit of a gap in between the cushions. I called the company and not only did they say they'd make new ones, but rather than have me wait for them to ship to my house, the PRESIDENT OF THE COMPANY HIMSELF (that would be Jeff) would deliver them to my place on a Sunday because he lives in the area. As promised, he showed up when he said he would, and exchanged the too-short cushions for new ones that he had tested in the factory on a similar couch. People, this kind of customer service is so rare. This company clearly stands behind its products. If you need furniture, but you need to squeeze it through a narrow hallway or small elevator, these sofas will fit. Not only that, but you'll be buying them from a company that treats its customers with kindness and respect. I'm happy to recommend Simplicity Sofas to everyone I know, and everyone looking this up on Yelp. Jeff didn't pay me to write this :)

Sara K.

Annapolis, MD


Thanks for checking in… We just received the sofa yesterday and it is great!! It was very easy to put together and the fabric came out even better than we had expected. We are so happy. It was well worth the wait!! I can't wait until we move into a larger place so we can get a matching sofa!! Thanks again.

Alex and Caroline

Washington DC


First off, sorry it took us so long to respond to your email. Second, we are absolutely blown away by this experience. I know most people would be taken back by a comment like that because after all...it’s just a sofa right!?

I consider myself to be a stickler when it comes to customer service. I have been in this industry (who isn’t really) for 20+ years and have come to find out it is a lost art! What is so ironic is, it’s probably the easiest thing to do when it comes to gaining and maintaining a customer!

Our experience with Simplicity Sofas was perfect from the beginning to the end! It was easy to order, communication was there, the sofa was delivered when you said it would, it took me 3 minutes to put it together and it looks great! We could not have been happier! Even ordering the material samples was a breeze and those came in the mail within a few days. You really have a fantastic product and an excellent ability to market it. If you ever need a reference please feel free to use us!

Thank you very much and please keep it up! Not many operate this way anymore!

Dave

Whitaker, PA


WOW, you folks said you would try to get us the sectional before Thanksgiving and you were good to your word!

Our sofa arrived early Monday morning and we are extremely pleased with our new sectional. It arrived without any incidents, was perfectly packaged, and exceeded all our expectations. My husband had no difficulty getting it down our stairway, putting it together and securing the individual pieces. Although we did not "test drive" the sectional before ordering, we love the chosen color, it fits perfectly in our basement family room, and is soooo comfortable! We can't wait for the family to come on Thanksgiving to enjoy a new comfortable place to entertain!

We will definitely be singing the praises of Simplicity Sofas to everyone we know. Thank you for a great product and wonderful customer service.

Donna and Bill

Haddonfield, NJ


The sofas are wonderful. The fabric is beautiful on the back cushions and the leather sides and seating cushions work great. Thank you for getting them here for Thanksgiving, it was perfect for our guests. I will highly recommend your sofas to our friends and family.

Joe

Wheaton, IL


I'm sitting on the sofa right now. We love it. The colors and fabric are great, I like it even better than the samples. I am getting used to the firm seat cushions because our old uncomfortable couch was so saggy! But I can tell these will last. And they seem to have softened just a bit as we sit on them.

After we got the plastic off it was easy to put together. I had some trouble with the slipcover at first. We must have twisted it because it was too tight to pull over all 4 corners, but then suddenly it went right on. It fits so well that it seems like the couch came that way.

The couch is very well made and fits our space perfectly. You took time to answer all our questions and to help with fabric samples until we found the right combination. We love the color and fabric we decided on. And your guarantee that we could return the couch without shipping costs made me feel comfortable enough to spend the money and order it without seeing it or sitting on it. Thanks so much for checking in, and sorry for the delay in response, it's been busy here!

Mary

Portland, OR


I love my new sofa. The appearance, quality and ease of assembly met my highest expectations.

Since you’re asking me to help you to keep getting better, I’ll mention that the black fabric/paper used to cover the bottom of the sofa tears very easily. I realize it’s the same kind of material that many other furniture manufacturers use, but it’s already torn – apparently I snagged it when I was cutting off the plastic wrap. Of course, that’s not noticeable when the sofa’s upright but it was disappointing nonetheless.

That minor point aside, the bottom line is that I’m thrilled with the sofa and will certainly recommend Simplicity to others. I’m attaching a photo so you can see for yourselves how nice it looks in the den/second bedroom of my apartment.

Anne

Milwaukee, WI

P.S. Jeff, you were right that the pillows you picked out are a terrific finishing touch. I appreciate them very much!


We greatly appreciate your offer, despite the issue being horrible service from UPS, something out of your hands. Our service experience with Simplicity has been superb. We will take another look at swatches and get back to you about the pillows.

Thank you again,
Tina

Stratford, CT


The sofa is fantastic! I didn't expect an unassembled sofa to look and feel this great. My mother was impressed as well and wanted to know where I got it. Also, UPS arrived on time and offered to help me carry it up some stairs even though that wasn't included in the service. Sofa was easy to assemble, no problems at all. And I think your customer service is excellent, especially the way you follow up with your customers. Sorry I don't have anything but compliments, but I'm really loving this sofa and your company!

Debra

Cincinnati, OH


The sofa and chair arrived yesterday afternoon. We had them put together in no time at all. They are every bit as nice as i had hoped they would be. Great size, color, fabric quality and workmanship. Glad I bought them from Simplicity Sofas.

Wilma

Brighton, CO


How are you? Just wanted to extend my thanks for the great sectional! It is perfect for the space and my family is enjoying it. I have one question: are the pieces supposed to connect on the bottom? They are coming apart a bit and I keep pushing them back together. Is there hardware to keep the pieces attached, didn't receive in the boxes.

Thanks!
- Jackie [Editors Note – The hardware was there, attached to the bottom of the pieces.]

Somerville, MA


Oh, I've been meaning to email you folks! So sorry, I have been so busy here at work and work travel that I haven't gotten a chance to do that.

Yes, our new sectional base did arrive, and yes, it arrived in great shape. The packaging was a little banged up so we weren't sure what we'd find when we opened the box, but it turned out just fine.

I'll write a more detailed response this weekend, but honestly we LOVE this sofa. We have a REALLY weird space in our home for our TV room (the house is 104 years old, so it's definitely not a McMansion with a ton of space), so it was tough finding something that would fit, but the sectional we ordered fits perfectly. (I'll send a picture of our room with the sofa, too.) 

Thank you so much for the great follow-up. I'll write more later!

Cindy

Salt Lake City


All is great.

Too late! It was shredded long ago, but thanks for the kind offer. I will definitely tell my friends about you. In fact, I'm thinking about getting a sleeper sofa to replace the one I bought, and I'm thinking about giving the one I bought to a friend. Just haven't had time to look on your site. Will probably do that during the week of Thanksgiving when I have time to think.

Congratulations on the accolades! Great work deserves to be noticed! Happy Holidays to you, too!

Mindy

Wilmington, CA


 We love our new sofa!!!

I can't believe how lucky we were to find Simplicity Sofas at the Hershey RV show. The sofa fits perfectly in our TV room and is an ideal match with our carpet. I wish we had known about you before we bought our living room loveseats two years ago. Hey, you never know. We may be in the market for more sofas!

The pictures attached don't do justice to how nice it actually looks in the room. Thank you so much. It was a pleasure meeting you and doing business with you.

Bob and Susen

Middlesex, NJ


The sofa is gorgeous!!! I am so pleased. The UPS delivery guy was very hesitant about bringing the sofa inside up 16 steps...straight up. no corners....I gave him $40 and he brought it inside. Is it possible to be reimbursed for that amount since I paid for an inside delivery. Your customer service is the best, I like talking with the same person and having the feeling that dealing with your company was dealing with real people. And the product is the best on the market. I am already recommending you to my friends.

Dru

New Orleans, LA


Thank you soooo much for all of this info Jenny! I was recommended to your product from a client of mine....and I LOVE the fact this is a Made in the USA product!!

Do you offer coupons for first orders by chance? I am getting ready to furnish a 2nd home, and these are great products. Thank you again for your time. Have a great day!!!

Candace

Elko, NV


I appreciate the prompt response. The furniture is beautiful and I love the way it looks and feels in my living room. Derek did a great job, too. He was polite and thorough. He insisted on trying other legs and arrangements even after we measured, above and beyond anything I would have asked, all to make sure that the problem was in the frame and not the floor or something else overlooked. It probably doubled his time for my delivery, but he went the extra mile, and I appreciate it.

I can't say enough about this quick turnaround. Everything I've read in your reviews about your excellent customer service is true. I'm so happy I bought my love seat and chairs from you. I've already recommended you to several of my friends, and hopefully they'll give you some business, too.

Kevin

Morrisville, NC


We're setup! Everything fits perfectly in the space and the sofa looks really nice. Only one issue - the attachment hardware on the corner section (the receiving end) has a broken spring. Can you please send a replacement connector? We can just replace it ourselves.

Josh

Washington DC


We assembled the apartment sofa and love seat. They are both wonderful. Everything about this purchase has lived up to our very high expectations.

We are very pleased with the furniture. As soon as the cabinet guy and plumber finish up, we will have a wonderful basement space that includes two of your pieces. We have moved around many times for career opportunities. I have purchased furniture from many retailers in many venues. This purchase has been the most satisfying to date. What you say on the website is all true. The furniture is well constructed and easy to assemble. The style and fabric choices are excellent. The customer service is phenomenal. My husband is in logistics management and we are both MBAs and we are very impressed. We understand how good your business model and staff must be to pull off your operation so successfully. Keep up the good work! We will send a photo when we are finished with the room (1 - 2 weeks). Thanks again.

Amanda C.

Plymouth, MN 


Thanks for the links and the extra fabric samples. (I think I only ordered five and received about ten.) My husband and I are truly impressed with your company and your products. We WILL be ordering from you very soon, our only problem is deciding on the fabric. It's just a matter of time - days I'm sure... and you will have our business!! And we like to spread the good word about stellar companies we've done business with, so rest assured our friends and family here in Murfreesboro will know all about Simplicity Sofas! Thanks for the follow up! We'll be ordering soon!

Rachelle M.

Murfreesboro, TN


Thanks for checking in. Classic Moving did a fantastic job. They scheduled a delivery date about a week in advance and called the morning of to confirm that they were on their way. They arrived just when they said they would and were nothing but efficient and courteous. They brought the boxes up to my apartment, three flights up, quickly and were even so kind as to warn me that the stairs were a bit wet so I didn't slip. At 8 months pregnant, I was able to unwrap all of the pieces and assemble the sofa in less than 25 minutes. The quality of the materials is great and the sofa is surprisingly comfortable. The storage ottoman is roomy and makes a great addition to the sofa, much like a chaise. Though the production and shipment took a bit longer than I expected or would have liked, I have nothing but praise for Simplicity Sofas customer service, their product and their choice of shipping companies. Thank you so much for making our online purchasing experience pleasant and well worth the wait.

Alli A.

Brooklyn, NY


My goodness, what service and concern for your customers!! I am rather cynical and since I've been involved in so much horror around the planet and the deceit that spawned it I am taken aback when people show straight up decency. Thank you' I bet you are very pleasant to hang with. We spend much time in various RV parks and my wife is highly social so this results in our rig being the place where folks often come for coffee and conversation. I will speak highly of you and your company as long as I have the liberty and freedom to do so. Furniture replacement is a subject that often comes up since so many folks are living full time in their rigs so the wear/replacement subject is common. I now have a place/website to send them without hesitation since I know they will receive the best treatment. Peace.

Bill W.

Monona, WI


Okay, so I ordered two Lorelai Sofas from Simplicity Sofas. Not only did they arrive when promised, I received a phone call and an email from Shannon to let me know they had shipped and a follow up email. I had a couple questions and she was ready with answers! I am a totally satisfied customer! Great customer service! This is an unsolicited review and this is what AMERICAN customer service should look like! Kudos to the NC based company!

Anthony  

Key West, FL


Thanks so much for checking in on us in regards to our new sofa. It came in just as ordered. It was easy to assemble and we love it! It is perfect for our space in our park model! We have been telling all of our park model customers about you guys. In fact, if you have more catalogs, please mail them our way.

Angela  


Love the sofa, it was a seamless assembly process and looks great! I was very frustrated that I could not find a sofa to fit around a tight corner in my apartment but this sofa went right through no problems at all. Delivery service was also top notch. Thanks and I will be sure to get the word out and would come back for another purchase.

Chris

Manhattan, New York, NY


You are unique! Thank you very much for the thorough explanation and the great humor too! What an education! I had no idea about the types, construction, and sizes of cushions ... You are absolutely great and I really appreciate the time you are taking to make me a savvier customer. Yes, I did get to the end of your e-mail ... A prize in itself! Thanks for the photo. Yes, I see the difference now ... Never thought of it before! I see also that you do have a showroom. I imagine it is in the same location as the plant? The warranty is really great and certainly inspires trust in you and the quality of the product. A particularly important aspect, given the fact we don't see or try the product, before ordering it. Well done Jeff! OK ... I will wait for the catalog and samples; though I may write you again to ask more questions! My husband, John, will eventually "catch-up" with the various e-mails and may have questions as well. Shouldn't you go to sleep Jeff? Thanks again!

Daniela

Falls Church, VA


The love seat looks great in our room! The proportions r great for me, fabric looks nice and complements the other room colors, and it feels good when using ottoman for my leg support. I really didn't get a chance to spend a lot of time relaxing in it last night but hope to soon. I can't think of any improvements needed at this time. Once the furniture came in we were able to hook up with UPS quickly and got a speedy delivery.

Nancy T.

Lewisville, NC


My experience with Simplicity Sofas was high quality, from initial contact to final product. I received immediate and personal follow-up after I first requested a catalog, and individualized sales support as I made my decision. When I was hoping for a sectional but wasn’t sure that I could fit one in such a small room, Ann from Simplicity Sofas offered to look at photographs and room measurements and actually sketch out options for me. Thanks to her personalized attention, I ended up with the sofa that fit both my needs and the room. I had a million questions around everything from construction to fabric selection to shipping, and Ann and Shannon answered them pleasantly and patiently until I was ready to make a selection. When I had scheduling issues with my local UPS agent, Jeff from Simplicity stepped in and ensured that I was able to receive delivery when it was convenient for me – and at no extra charge. Finally, the sofa itself was, as promised, well-constructed and easy to assemble. It is rare in this day and age that a company puts a personal face on its product, but every time I snuggle up on my sofa, I like knowing that it was produced by people who care deeply about the quality of both the product and the customer experience. I would order from Simplicity Sofas again without hesitation.

Laura G.

Minneapolis, MN


We received our sofa and love it! It was very easy to assemble, is beautifully made, and is so comfortable. We are very pleased and plan on going back to Simplicity Sofa for any future chair/sofa purchases. I've also recommended your company to two friends.

I have no criticisms! I will only say that in my eagerness to get it set up, I tried to move the sofa base myself up our narrow, windy staircase. I did manage to get it up there myself, but in hindsight I should have waited for an extra pair of hands. It was heavier than I expected, because it is made with high quality materials, not cardboard!

If I have any regrets, it is that I did not find out about Simplicity Sofas much sooner. Please thank your colleagues for the wonderful product and service.

Sara

Salem, MA


My wife and I are truly amazed - this is the best love seat & couch we have ever owned - our order came last Friday on a large pallet via UPS, and with the help of a friend, I had everything unpacked, set up, and cleaned up in no time - the assembly was very easy, the couches are sturdy and of good quality, and the throw pillows the owner threw in matched our decor perfectly - I can't think of anything that could be improved at this point, and we will recommend Simplicity Sofas to all our friends - thanks again for helping to alleviate my wife's daily stress by giving her a great couch to relax on, and for helping me to make her birthday something truly special - I've attached a picture of the final install in our living room :)

Eric & Susan T.

Prarie Village, KS


Thanks for your email. I am glad you wrote. The chairs are STUNNING. I had some skeptical neighbors when I told them I was ordering "put together" furniture. They (and I) are so impressed with how sturdy the chairs are. They look fabulous and I could NOT be happier. UPS Freight also does a nice job of reaching out and coordinating. We had a little confusion over the date of delivery, and the local Maryland office supervisor (Paul) took fantastic care of me and was friendly and upbeat the whole time he was doing it. The chairs are just beautiful. You can quote all or part of what I've just written, if you need a testimonial. All I ask is that neither this email address nor my last name are published online. Cheers!

Abby H.

Washington DC


I received the Geo Raven material you sent me. Thank you for your time and for being a man of your word! I am so glad that I took time to come to Simplicity. You were so patient and a pleasure to work with. I came back to work and told my friend, she has an RV at the beach. She will be contacting you in the near future.

Donna

Durham, NC


Thank you so much! That's really kind of you and a very generous gesture by your company. I think just the slipcovers would be great. While a brand new unit would be fantastic, I don't feel it's necessary since it was my fault to begin with. I appreciate the offer however. After thanksgiving is fine. We're in no rush. We're expecting our first child on the 23rd, so we have plenty to keep us busy!

Frank D.

Garden City, NY 


All is great. Arrived, easy to assemble and very comfy. Thanks. It was a great experience and I would recommend.

Mia N.

Longmeadow, MA


The sofa is fantastic! Love it! Love it! Love it! So easy to put together. There was a wooden piece of a pallet that made its way into the box that contained the couch base in it. But upon inspection by me & the UPS Freight driver there was no damage to where the wood pierced the box & protective plastic.

Thanks for the follow up,
Elaine

West Chester, PA


Everything is great, we love our sofa and can't think of a thing you could do to improve.

Jill A.

Manhattan, New York, NY


Thanks so much for getting back to me so quickly. We're really looking forward to getting our sofas. It's been very easy to work with you all - from your user-friendly website, to getting fabric samples, to ordering our sofas. I'll be sure to tell others about Simplicity Sofas.

Deb H.

Glen Ellyn, IL


Thanks for inquiring about our sofa and if there were any concerns/problems. First, we love the sofa. It was so easy to assemble, which my husband loved, and it is so comfortable. It is a great addition to our home and we have decided if we need a new sofa in the future we will definitely purchase one from Simplicity Sofas. Second, the customer service was awesome. I appreciate the special attention you gave to me on deciding which size sofa would best fit our needs, and the material samples were a big help in trying to choose the perfect color. I will definitely recommend your product/company to everyone I know.

Jody B.

Blacklick, OH


Our sofa was delivered yesterday and we just set it up today. It's gorgeous and exactly true to the size/scale we had in mind and the color swatch was also exactly what I'd imagined. It's really comfortable too! The set up/assembly was very easy. In terms of service, I mostly appreciated that I could be in touch with questions about delivery dates and received a personal reply immediately. That made any waiting completely tolerable. I've recommended your company to several friends already just on the basis of rapid and personal updates on delivery. If anything else occurs to me in terms of suggestions I'll be in touch. Meanwhile, many thanks again for everything.

Liz V.

Wappingers Falls, NY


Our new sofa arrived and easily fit into our basement. It was a snap to put together, just like you said! It looks great and is very comfortable. Thanks for providing me with the tracking #....wouldn't you know that as soon as I hung up with you, the UPS truck pulled up. Thanks for a great solution to getting a sofa into our narrow basement hallway!

Judy R.

Oradell, NJ


Sorry I am just now getting back with you. The sofa is great, thanks, and you all were so easy to work with. It was a very good experience. I've been recommending you to anyone who asks where my sofa came from.

Shalini

Charlotte, NC


I received the sofa yesterday, and yes, put it together in 15 minutes - nice. Nice fabric and excellent service. Thank you for all of your help and attention. Hi Jeff, Thank you for the gift certificate....I'll be using it soon! You have a good, quality product, and I hope your business endeavor continues to be fruitful. I believe that the notion of continued growth in most areas is erroneous - we need to get smaller, contract (except in our minds) - smaller houses, less stuff, less big box stores. You're positioned to do quite well as we realize most everything in our nation is too big. Thank you.

Lynette H.

Santa Fe, NM


I am so impressed by your service and your product. We live in an old farmhouse (built in the 1850's) and the doorways are very narrow. I have told everyone I know about how easy it was to put the sofa together. It literally took my husband and I longer to unpack the boxes than it did to assemble the sofa. I will be very interested to see how it wears over the years. When the sofa arrived in Bangor ME and I was notified we did have to alter arrangements to pick up the boxes. Our road was "posted" which means freight trucks over a certain weight cannot use what is normally a main road due to harsh winter wear. We did meet the truck and driver in Newport not very far away and got the two boxes in our pickup truck. All went well. Again, we are very impressed by the company, the willingness to send many fabric samples, and the ease with which we got the sofa assembled. Thank you for your concern.

Brenda & Larry J.

Corinna, ME


We finally got our sofa on Friday (UPS freight was really thrown for a loop with the weather; they missed their first appointment almost two weeks ago, and wouldn't set another one before Friday). Luckily, we had put our party off two weeks, and we got it just in time. We enjoyed showing it off to the roughly 50 people who were here. The sofa is beautiful. It was, as promised, extremely easy to put together (and my petite wife and I had no problem carrying the largest piece up the stairs. The fabrics (Diego Saddle Leather and Ultra Suede Patchwork) are lovely, with excellent texture. Anyway, we do really like the sofa and think it is a terrific value for the money we spent. Also, I have to say that your customer service is excellent; your company is a pleasure to deal with. And we're grateful that your sales department recommended the Patchwork pillows to go with our sofa -- they make the piece really look and feel great. I had some reservations about purchasing a sofa I had never seen or felt in person; I decided to buy because of the terrific reviews I found on the internet (and the way you describe your manufacturing process). I am really glad I did. But if you ever have any prospects in the DC area (we're way out west) who would like to see and touch one of your sofas before buying, please do put them in touch with me. I would be more than happy to show them your fine product. Jeff, we have two other sofas and a love seat in the house. We plan to replace them all in a couple of years, and Simplicity Sofas will be our purveyor of choice. I will also recommend your company to my friends and family.

Stephen H.

Marshall, VA


We put the couch together tonight and were extremely pleased. It is well made, easy to put together, and pretty comfortable. Thank you so much and have a good weekend.

Elizabeth R.

Denver, CO


Thanks so much for checking in. We love the sofa, very comfortable and was amazingly easy to put together. I am glad you suggested the color, we love it. I wish every place I shopped had customer service like yours! We will be recommending your sofas for a long time! Thanks again!

Carol W.

Geneva, IL


The sofa came today it is exactly what I wanted, love the color the texture and the ease in assembly I think the bed part will be a lot better that the old 3 inch mattresses with that bar in the middle. I am so glad I found your web site am going to order a storage cube and another slip cover asap Thank you so much for great service and a terrific product.

Judith S.

Newark, DE


My goodness, what service and concern for your customers!! I am rather cynical and since I've been involved in so much horror around the planet and the deceit that spawned it I am taken aback when people show straight up decency. Thank you' I bet you are very pleasant to hang with. We spend much time in various RV parks and my wife is highly social so this results in our rig being the place where folks often come for coffee and conversation.

Although I expect the majority of the world's economy to collapse soon I will speak highly of you and your company as long as I have the liberty and freedom to do so. Furniture replacement is a subject that often comes up since so many folks are living full time in their rigs so the wear/replacement subject is common. I now have a place/website to send them without hesitation since I know they will receive the best treatment.

Bill T.

Lake Village, AR


The hardest part was getting the sofa out of the box. It was quite easy to put together. My only question was where the washer went when screwing in the arms. One seat cushion was a bit odd where the stitching was placed, but probably I would be the only one to notice it as I was the one placing the cushion on the couch ' they are firm!!! Thanks so much for the quick response on all my questions and the fast turn around time

Paula S.

Ripton, UT


Talk to most RVers. They would likely agree that stock RV furniture is lacking, both in style and quality of construction. Many people wind up replacing their furniture within a year or two. Since ordering our RV we've learned that one usually has the option of ordering without any furniture at all (and get credited on the sale price of the RV). While we love our KZ, the living room (we call it 'the great room') furniture that came with it left much to be desired.

Our sofa was definitely at the top of our short list to replace. But given the parameters of our living area and restrictions of size and weight of conventional furniture, what were we to do? In December we stumbled across the Simplicitysofas.com web site. Their products were not only intriguing from a quality standpoint but they also fit our tastes in design, fabric and color.

Simplicity Sofas appeared to be constructed with small spaces in mind, to fit through narrow doorways, and to be easily assembled, which encouraged us to dig further. We ordered a catalog, some fabric samples, and exchanged emails and phone calls with the company, usually communicating directly with owner/president, Jeff Frank.

Jeff was quick to respond to our every question, which left us with the impression that the company's claim to first-rate 24/7 customer service was not sales hype. Heartening first steps. After reviewing fabric samples and discussing/measuring what would be a good fit, along with reading many positive customer experiences, we opted to take the plunge.

On December 26 we ordered our 'apartment' sized sofa. Mind you ' we've never sat on a Simplicity Sofa so we were more than a little nervous about ordering furniture sight unseen ' or 'unsat'. We had an additional concern about ordering a sofa so close to our departure to Ecuador. Jeff assured us that even with the company's Christmas and New Year's holiday break schedules, it would arrive when we needed it to arrive. Jeff kept us updated on the sofa's build process and delivery schedule via email.

Sure enough, our sofa arrived from North Carolina via UPS freight in three boxes (total 160 pounds) on Friday January 22, less than a month after placing our order. Prior to its arrival we found a home for our less than year-old RV sofa. Another couple in our RV park was looking to replace their aged sofa and were delighted to receive ours. Our one condition: in lieu of any payment to us, that they make a donation to a Haitian earthquake relief organization of their choice to which they heartily agreed.

Simplicity Sofa stated that their sofas are built using solid oak frames and may be assembled in less than fifteen minutes. Too good to be true? It took less than ten minutes to EASILY move the three pieces into the RV and assemble them following clear and concise instructions without any tools. The frame is solid and well built as opposed to the stapled-together sofa that started to fall apart the moment we levered it out the door. Not only does the fabric look and feel great, it's very comfortable to sit on. Add some throw pillows and we're good to go. It took far longer to cut up the cardboard shipping boxes for recycling!

So what did we give up by making the swap? The old sofa had a slide out drawer for under-seat storage. However, the drawer was unwieldy to open and close and because it had already had come off one of the two rails, it was pretty useless. And we didn't need the storage space anyway. The sofa folded out to accommodate an air mattress but when it was open, it took up too much space. The new sofa is not a sleeper sofa but we kept the air mattress and in a pinch, it will fit on the floor in front of the sofa. While it would not have worked for our situation, Simplicity Sofa offers an airbed option but only on their full-sized sofas.

And what did we gain? A great looking well-constructed sofa that fits nicely into the space allotted. It's far more comfortable to sit on and our choice of fabric blends well with the colors of the RV interior. Alas, the photo of the new sofa doesn't do the subtle "Pebble Sage" color justice.

We're extremely pleased with Simplicity Sofa. A company that was easy to deal with, provided excellent customer service and delivered a product that was exactly what was promised. In fact, their products would fit well in numerous home settings regardless of space constraints. As for RVers looking to replace their stock RV furniture, we couldn't recommend a better solution than Simplicity Sofa. Maybe it's time to replace the swivel recliner.

Tom & Carol Sykes

Mission, TX


We finally got out the love seat and all is well. Works well in the space we needed it for. We actually got a chance to take down the full size sofa that we purchased from Simplicity last year. It was really great to be able to move it with such ease. We have taken off the slipcover and want to wash it or should we dry clean it. Pebbeltex fabric....cotton???? Thanks for all you help with this Jeff, it was a challenge to modify a space so quickly and all your help (and great products) is so appreciated.

Valerie C.

Richmond, VA


The sofa is great. The material and craftsmanship are really nice. There was a crack in the board where the arm rests bolt goes through. It doesn't go through to the hole and I don't think it is a big concern but I thought I should mention it just in case it ever cracks fully. Your communication has been great and I appreciate you following up on the order. I do plan on purchasing a chair and an ottoman very shortly. Maybe even this week.

Tom T.

Wallingford, CT


The sofa has arrived. It assembled as easily as advertised, and we like it very much.

- Tobias G.

Takoma Park, MD


Thanks for sending the replacement Sofa that matched the swatch exactly. The color blended with our color trim beautifully. Thank you so much for your willingness to ''get it right''. I suspect your company will likely do well considering the distance you go to satisfy them. Again' thank you for your superb concern and your quality merchandise.

William T.

Brooklyn, NY


 

Thank you Shannon. We are very excited to receive our new sofa. I cannot say enough about the customer service of your company. I will (and actually already have) recommend your company to anyone looking for ready to assemble furniture.

Have a great holiday,
Jen

Lowell, MA


The sofa came today it is exactly what I wanted, love the color the texture and the ease in assembly I think the bed part will be a lot better that the old 3 inch mattresses with that bar in the middle. I am so glad I found your web site am going to order a storage cube and another slip cover asap Thank you so much for great service and a terrific product. This time it is us that are getting the snow at least 12 inches starting Friday eve thru sat. Can hardly wait, thank goodness for snow blowers. Thanks again!

Judith S.

Newark, DE


I got everything and put it together myself at 11 pm last night. Very very simple to put together. Service was spectacular. The design help was awesome. Product seems very good. I am a huge fan of melding design and aesthetics. You've done an amazing job making this furniture very shippable/movable and at the same time making it aesthetically awesome. Thank you! At some point I told Ann I would photograph my new living room and send it to her - I will do so.

Mark A.

Saratoga Springs, NY


Thank you so much for your and Ann's assistance. I received my couch on Saturday and love it. I couldn't be any more pleased with your service. Although I know shipping in NYC is difficult, you should really consider marketing your sofas here because so many of us have narrow hallways and difficult stairways. If there's ever someone in the city that wants to see one of your sofas in person, I'd be happy to show them mine.

Victoria G.

Brooklyn, NY


I couldn't be happier with it, besides having a house with narrow doorways, finding fabrics that went with my decor was a challenge. The way it was packed, the construction, and the fabrics are all top notch. Also I thought the way the back collapses and how it all locks together is a very clever design. Even if I didn't have narrow doorways I would purchase from you again and would recommend you to others. One thing that would be nice was if the sofa had a compartment under the cushions for storing the airbed.

Evan S.

New Windsor, NY


Just thought we would tell you that our new sofa looks PERFECT! It went together easily and we couldn't have asked for more! But, I am going to ask you about one more thing. I wasn't sure about ordering pillows to go with it, as I wasn't sure if I should get contrasting color pillows or the same color as the couch. So, I waited to see how they looked with the rug first. Now, I know that I would like two pillows the same color as the couch (Twill Olive). I think that they were about $20.00 dollars each. What is the easiest way for me to order them. I would like to put it on the same credit card that you have on file for me. So, just let me know the best procedure. Thanks again.

We are so happy that we found your company after looking in so many stores and not finding what we needed for our small apartment. If you need any testimonials, we would be happy to offer one.

Gayle B.

Washington DC


Wow!!! Jeff, we are so impressed, we are trying to decide which color to chose for a matching chair! We are very happy and satisfied! Thanks so much for such a great product!! It fits perfectly in our bonus room and looks very classy! (Just what we wanted!!) Thank you again so much! You'll be getting another order from us very soon. Best Regards, P.S. It only took us about 10 minutes to put it together! AMAZING!!!!

Rachelle M.

Murfreesboro, TN


Sofa arrived Friday, and was a breeze to put together. It was a pleasure to do business with a company that does what it says it will. We are very happy with our purchase. Thanks!

Patrice R.

Newington, CT


We love our new sofas! Thank you so much for adding the rush to our order. We really appreciate it. You were right, in that the delivery company didn't rush at all....but it was worth the wait. Here are some pictures of our new sofas in our tiny NYC apt. We love them! Thanks so much.

- Stephanie F.

Manhattan, New York, NY


Thanks. Sofa arrived just fine. Like very much. Put it together in less time than it took to unpack. Animals love it - two cats hide under it to attack each other; dog (60lb Golden) can now stretch out full-length. They allow me on it when the mood strikes them.

Betsey F.

Greenwood, ME


The three boxes were delivered to my Philly home on Friday. Everything went smoothly with the delivery. I have yet to assemble the furniture -- I need to have other furniture removed first. I expect to assemble the sofa this weekend, so I will let you know how everything goes. So far, I have been very pleased with the customer service and the entire process. Thanks for your follow up, Jeff. I'll send you an email on Monday after I've put the sofa together. Linda Hi Jeff, Everything is fine with the new sofa. We were able to easily assemble it and the finished product is very nice! Thank you for your phenomenal customer service. I will recommend your company to anyone I speak with who might be looking for the type of furniture you provide.

Linda S.

New Britain, CT


Just wanted to let you know we finally got to see the sofa and wow we were pleasantly surprised! It looks great and we can't wait to put it in the room it's going in once the room is complete. Thanks for all your help! I can't believe I ordered a sofa that is so comfortable and high end looking online and I never saw it in person. It's truly an ingenious design.

Sue O.

Portland, ME


I just wanted to let you know - I had my sofa delivered this am & it is absolutely beautiful! I have to say it is much nicer than what I anticipated. I just love it! I have doorway/space issues so I was just so happy that I could get a regular sofa & wasn't expecting much. The photos on the website do not do the actual product justice. Sincerely,

Patty K.

Oyster Bay, NY


Yup, it's great! I love the color, and its way more comfortable than I thought it would be. Thanks for the follow-up :)

Jacqueline B.

Philadelphia, PA 


The sofa is up, its in, and it's FABULOUS!!!! We could not be happier with the way it looks. We are very glad we got the slip covers and they, much like the sofa itself, were remarkably easy to put on. Thanks so much and have a great day!!

Rosemary S.

Old Saybrook, CT


We love the sofa. You would never guess that it came in a box. The upholstery is well done and the sofa is sturdy and comfortable. The delivery went very well. My experience was Simplicity Sofa service was top notch. I have been telling all of my friends about the quality of the sofa and "simplicity" of working with you!

Deb

Summit, NJ


The sofa is perfect...what a great design. It fits in well in our small space.

Don and Peggy C.

Alexandria, VA


Wow! Thank you very much for the surprise gift of the throw pillows of such high quality and expensive fabric! I was impressed with your company already. Such a thoughtful gift makes us feel valued. It is a joy to encounter a company with the quality, integrity, and values you demonstrate. You are champions not only for your industry but for all business. Thank you again.

Mr. & Mrs. John C.

Briarcliff Manor, NY


It was a lovely experience. and right on time - you see my son came in from New Orleans that day, and I wanted everything to be perfect for him. It was with the new sofa. Thanks for everything.

Linda

Graham, NC


The throw pillows are beautiful. What a nice surprise gift! Plan to take pictures in a week or so when I get back down to the cottage. Will send you a link to them when done.

Linda

Powhatan, VA


Thanks for getting back to me with so many options. I'm living with the sofa right now and seeing if I can get used to it "as is". I do appreciate your quick, thorough, and reasonable response.

Debby

Manhattan, New York, NY


I'm sorry to be so slow getting back to you about the new sofa. You folks were so quick that I hadn't gotten the room cleared and freshened up in preparation. But now all is clean and pretty. The sofa looks great and , of course, was a snap to assemble. It even fits me ( I'm height challenged). Needless to say, I'm very pleased and appreciate your wonderful service! I've been bragging about you to everyone I see. Many thanks!

Jan M.

Colville, WA


I just want you to know that you have had the quickest and most thorough customer service I have ever experienced on any product I have ever bought! Thanks for getting back to me, I will await your response.

Judy

Weston, MA


The sofa was delivered as planned and fit into my small porch room. It was very easy to put together and we are enjoying the down overstuffed cushions. THey are really comfortable. Thanks.

Marie W.

Tulsa, OK


Things are looking very spiffy indeed. All is as anticipated - the materials are first rate and the sectional fit up the stairs and around the corner, the only possible solution to the tight squeezes our house presents. You guys really came through for us, we love the sectional, and I would recommend your company to anybody.

Dean B.

Concord, MA


I anticipated a reply to my email, but I was surprised to read your generous offer. A $50. check is quite sufficient and is most appreciated; especially when Simplicity Sofas wasn't at fault. You have incredible customer service. If there is anything I can do to help you or your company here in the southwest, please do not hesitate to contact me.

Julie H.

Scottsdale, AZ


So far we LOVE the sofas and customer service too!!!!!!!!!!!!!!!! Thanks!!!!!!!!!!!!!!!!!!!!!!/p>

Diane S.

Ambler, PA


Everything was just perfect....thanks for making our lives better with your creative design!!!

John B.

Carnation, WA


The quality is astounding and the comfort 'oooh la la'. I will continue to use you in the future. One question? Is it ever possible to replace one component of a furniture piece,for example an arm? Hoping the cat does not like the furniture as much as I do.LOL I did have to scamper to find someone stronger than myself to carry in the pieces as I was unaware this would be necessary until UPS called.

Sherri S.

Southgate, MI


The sofa is set up and the process was easier than we anticipated. We and the dogs (We have covered the body with a dog-proof throw) are enjoying it. Minus the dog protection , the sofa with and without t he slipcover is good-looking and fits well in the room. It's been a pleasure doing business with you.

Nancy S.

Bear Creek, PA


I love the sofa and the young man who came and set it all up was very nice. You and the entire process could have not been better and it is good to know that there are businesses out there who care about their customers. Keep up the great professional but personal work.

Margaret

Greensboro, NC


Yes, I'd be willing to let the prospective customer stop by to see the sofa and have a test sit. I know that mattered to me when I was shopping and I appreciated you taking time to arrange a visit for my family. We are very happy with the sofa and the Geo Blue fabric is holding up well.

Harriet M.


I received my delivery yesterday of the replacement sofa/chair cushions. Thank you very much...it is quite a difference! I really appreciate your outstanding customer service.

Carol C.

San Francisco, CA


We are very pleased with the furniture. My husband & I are both in our mid 60's - we carried the furniture down to our basement (thru our weird angle opening) and put all 4 pieces together in less than an hour. I am very happy that I found your website.

Kathy M.

Columbia, MD


We love our sofa and love seat and are very pleased with the quality and the ease in ordering. We have already recommended your company to others with small space "issues". We would have no qualms about doing business with you again! We are so thrilled to FINALLY have been able to get decent furniture for our finished "lower level".

Ellen and Bill O.

West Hartford, CT


I love the sectional and think that the quality is great! Your customer service is outstanding too.

Bob O

Columbus, OH


Thanks for the follow-up email. We love our new soft and can't wait until we get to use it more (we're still in the process of re-doing the whole room that it's in). The delivery of the sofa was right on time and everyone was very helpful.

Beth R.

Charlestown, MA


My sofa finally arrived and it is perfect! The color, fabric and size is great. My husband and I really did put it together in 15 minutes. I was almost laughing at how unusual and easy it was to do. I do want to say that the cushions we sit on are somewhat "firm". Perhaps they will relax??? What is the filler in the back side cushions?? They have a much softer feel. Do other customers have this question?? Do you have any comments or suggestions for me?? As far as customer service - I would send anyone to your company for that alone. It was excellent!! Everyone I spoke with (including Jeff Frank) was knowledgeable, patient with my questions , friendly and very pleasant. The quality of the furniture seems just fine and the concept is great - this is the only way I could have a large couch in my downstairs family room. We will be trying out the blowup mattress when my family visits. Thank you again for your fine service.

Johanna Z.

Whitefish Bay, WI


The love seat is perfect, very comfortable, easy to put together. I certainly would order from your company again and will do so soon. I'd like to order a slipcover for my loveseat but haven't made up my mind yet about the fabric. Thanks again for the good service.

Anne Z.

Hanover, PA 


We love the sectional. You delivered on time and the product was exactly what we wanted. Easy to assemble and my 7 month pregnant wife could even lift the pieces from the boxes, I am positive that no other sectional could claim that. I didn't make her lift it but she was just as excited to open the boxes as I was. The most important thing you should know is that the fabric that we choose was one that you picked out and sent us in addition to the five we picked, great choice. We couldn't be happier with the product or the service. Please feel free to use us a reference.

Ben & Anna G.

Aberdeen, NC


I apologize that I forgot to write you back sooner. We love the couch! My husband put it together in less than five minutes and we started using it right away. I have to admit that I haven't used the couch as often as I would like because our cat has made it her new bed. But when she's not sleeping on it, I love resting and relaxing on it as well. We have already decided to buy our next couch from Simplicity Sofas! I thought the customer service was great and don't have any complaints on that end. Thanks again!

Stephanie D.

Trenton, NJ


Thank you for the education and the continued quality control! I recommend you to anyone who says they are looking for furniture for this very reason. I know that this will handle the issue with total expected comfort. Ps...the seat cushions are breaking in just like you said. With two dogs now I steam clean the sofas and they look new each time. Exceptional products!

Laura D.

Woodstock, IL


The sofa is beautiful. The assembly was straightforward and easy. Initially, we thought the cushions were a bit too firm but after breaking them in for a few weeks they seem just perfect now. I haven't had a chance to set up the EnduraEase sleeper system yet. I'm sure it will probably be an easy setup. I am trying to think of any suggestions I have for improvements and right now I am drawing a blank. Excellent product - excellent service! If I think of anything down the road I will let you know.

Michael R.

Salem, SC


I am so grateful for your perfect solution. The slipcover feels nice and sturdy. Whenever I look at it, I think of you. I hope someday I will have the opportunity to express my thankfulness for your kindness face to face.

Suhua D.

Gettysburg, PA


I got the slipcovers. The fabric is AWESOME! I love the color, the texture, and best of all, my cats have not clawed it (they practically destroyed the Nevis Blue - and I only got that - when - a few months ago). Has this fabric been treated with something, or am I just blessed? Do you have any recommendations on how to discourage cats from doing this? Probably not, but thought I'd ask, anyway - I even tried bitter apple spray but it didn't really help - Thanks for everything. Despite glitches, you have a very good product, and your customer service is outstanding. I hope to be moving to a larger place this year (I am fortunate!) and I will order from you again. As a single person, I find that your furniture is very easy to manage - and that's important.

Nina E.

New Canaan, CT


Just want to let you know that we love the sofa. The new back cushions that you sent work great. We cannot believe that we are on a boat and have such a comfortable couch. This is a great product and a great solution for anyone that needs real furniture but can't get it through the door.

Barbara C.

Gulf Shores, AL


The couch arrived Wednesday and looks great. The fabric is amazing---way better than I was imagining from the little swatch. And it all fit up our tight stairs and was easy to assemble. Looks great and you'd never ever know it arrived in pieces. It's definitely not very deep in the seat, however---though I realize that's a function of it being narrow and likely clearly spelled out on your site. The customer service we received from you and Shannon (the two people I dealt with) was phenomenal. You were helpful, responsive and personable, but best of all you very, very clearly stood behind your product. I was initially nervous about buying something I hadn't sat on, but your clear willingness to stand up for your product made me willing to take that leap of faith. I would happily recommend the company and the customer service team to others.

Catherine B.

West Orange, NJ


I was finally able to bring the sofa pieces up stairs and put the sofa together. It is absolutely wonderful! I love the dark brown and the contrasting welting color. It looks so rich! The assembly went smoothly and quickly. I was a bit confused when I got to the washers since nothing on the directions showed if they went with the feet or the arm three-pronged devices. What was great was there was your 1-800 number on the instructions which I called and the woman on the line told me to use them for the arm attachments. It was a snap. What pleases me most is the quality of the sofa! It is wonderful with the springs, the down-filled cushions, the luscious ultra-suede fabric, and the overall excellent construction! I am so happy that I chose Simplicity Sofas. The entire purchase from beginning to end was flawless - thank you and all of your staff for making it a pleasant experience.

Kathy K.

New Brighton, MN


I'm answering on the part of my wife Mary. We received the sectionals perfectly. They were all delivered together and the packaging was great. We are delighted with how easily they assembled. They're very comfortable and attactive. We have no complaints or objections whatsoever. Sorry I don't even have any suggestions for improvement. It's nice to find smaller furniture. We will gladly recommend you to our friends.

Bill & Mary B.

St. Paul, MN


We love our sofa and loveseat and are very pleased with the quality and the ease in ordering. We have already recommended your company to others with small space issues. We would have no qualms about doing business with you again! We are so thrilled to FINALLY have been able to get decent furniture for our finished lower level.

Kenny O.

West Hartford, CT


Thank you for the follow up. I did receive my sofa in excellent condition and as told very easy to assemble. I loved the fabric and plan to order the matching chair. Thanks to the wonderful customer service you always kept me in the know of everything. I appreciate it all.

Alma A.

Santa Barbara, CA


Thank you for the check-in! We love the sofa, the sofa size, shape and color. It was easy to assemble and move around the room, which I did for two days! We love showing off the sofa and I have taken to carrying your pamphlet with me to show friends! Again, thank you for the check-up! We are very proud to say we have a "real" American Made sofa in our home. This is important to us!

Jo-Ann C.

Teaticket, MA


We love our new sofa. Fits great on the boat and we put it together in about 10 minutes. Amazing.

Joe F.

Florence, SC


Just wanted you to know that your replacement sofa was received yesterday, in perfect condition. We love the sofa, it was simple to assemble and very comfortable. Thank you for standing by your product quality.

Ray P.

Hebron, CT


 

We just put our new sofa in the camper on Tuesday, 4-26-11. It looks like it was custom-made just for our camper. It looks great, feels great and you all are great people to deal with. We have given your web site to a couple of friends at the campground. We will be proud and pleased to refer your company to anyone we can. It was a pleasure dealing with you all. Thanks again.

Monte and Pat S.

Yorktown, VA


You beat me to the punch. I was planning to email you all this morning regarding the sofa, but forgot until I received your email. It's great! Put it together last night in about 10 minutes, as advertised. Construction quality seems very solid and the fabric is very nice. The customer service has been excellent all along. From order confirmation to delivery to this follow up. We will certainly recommend to friends and look your way for when we need another sofa.

Scott A.

Silver Spring, MD


We received the chair back yesterday and it looks and fits correctly. Thanks for the fast turnaround. You certainly do have great customer service.

Joyce K.

Flat Rock, NC


I did receive my sofa yesterday, and it is absolutely perfect! Thank you and your staff for doing such a wonderful job! I'll make sure to post a comment on your website, because I think anyone who is interested in something like this should be totally aware of what a great job you do and that the quality of the sofa is really great. Thanks so much!

Sue

Gibsonia, PA


Everything is great and just what I expected! Thanks so much for getting the air mattress out so quickly!

Linda O.

Shelter Island, NY


Thanks for the explanation. What you're saying makes sense, so I guess I'll stay with the legs as they are. It's true that the black legs are unobtrusive, and so the eyes are drawn more to the rest of the sofa, which is beautiful. Thanks so much. I have really appreciated the excellent service you've given me.

Jody

Ithica, NY


Hi Jenny! First of all, I am very satisfied. There are many wonderful things about my new sectional. It was definitely easy to put together, as advertised. I assembled it with no trouble at all, and I am especially happy that I know I can take it apart to move it out and reassemble it with no problems whatsoever. Also, I LOVE the fabric! I appreciated that you sent me extra fabric samples in addition to the ones that I requested, and I am delighted with my choice of blue Ultrasuede--it looks and feels awesome!

I am SO happy that I have a very nice sofa in my apartment, in spite of having a VERY narrow staircase--priceless!!! Thank you! :-)

Becky R.

Frederick, MD


I just wanted to let you know that our sofa arrived. The sofa is beautiful and looks lovely in our living room with our other furniture. I am very impressed with the quality of the workmanship and the ease with which the furniture can be assembled. (We would have done it ourselves if we hadn't required delivery to the second floor.) You have filled a very important furniture niche. I will definitely tell other people about your company as I live in an area where all the housing stock has narrow, winding stairways. I also appreciate your excellent customer service.

Belle


Thanks for your note. I have been very impressed with Simplicity Sofa's customer service -- thanks for reaching out to check in on my new sofa. We are so happy that it actually fit into our apartment after trying many others that did not. We really like the sofa so far and are finding it to be comfortable and what we wanted.

Beth


I love the new sofa, it's exactly what I wanted. It truly is as easy as the website claims! Thanks for a most pleasant experience in working with you and getting exactly what I wanted. The quality is excellent, and I will certainly recommend Simplicity to my friends and family.

Meg


Thanks for checking in. The sofa for our home in Essex is just perfect for our sunroom space and the color is exactly right. The sofa I ordered my friend, Renie Rich, is also great, and your customer service with getting the cushions swapped out was excellent.

I haven't yet been to South Carolina to see and assemble the new sofa there, but the shipping all worked out fine. That was a trial run of sorts since we also have a cottage rental property there which will need a replacement sofa sometime soon. And there are other cottage owners with furniture of a similar age and I plan to share information about Simplicity Sofas at the owners meeting next month. The innovative construction is really perfect for shipping to an island!

Linda


Thank you so much for your quick response. I figured that I just didn't know the terminology. I have been very impressed with the service thus far and will certainly let my friends know. Thanks again.

Vickie


Love the slipcover, it's perfect! I love the versatility this will offer us -- i'll likely order another one at some point. Simplicity sofas overall -- great quality, great customer service, likely the best purchasing experience I've ever had from start to finish!

Beverly


The furniture looks great and was easy to set up. One of the feet was chipped, but I just put it on the back of the couch, so it's not visible. I love that you send the fabric swatches and were easy to reach by phone.

Stephanie


Thank you so much for extending the discount until the end of December, I really appreciate it. I have ordered a few swatches and look forward to choosing my fabric and sectional sofa. So far I would have to say your customer service is stellar! I cannot think of the last time any company made me feel as valued as a customer as you and your team already have – and I haven’t even placed my order yet! I look forward to doing business with you and have already spoken highly about Simplicity Sofas to my friends. Thanks again.

Stuart


Everything worked out great! There are no problems as of yet! Your customer service was great and the couch is better than I expected and most importantly, fit up the staircase! Will definitely recommend to next people who live in my apartment.

Lauren


Great service: We are pleased with our new sofa. It arrived in a timely manner relative to our order date. It was extremely well packed and arrived in excellent condition. UPS scheduled delivery time and was prompt. \n\nI would strongly recommend Simplicity Sofas to friends and family.

The sofa was well-made and easy to assemble. The contacts I have had with the company have been very good. This smaller sized furniture and the assembly procedure meets the need to nicely furnish tight places.We had already done a lot of searching for a shorter sofa when we saw your ad in OUR STATE magazine. I would definitely use Simplicity Sofas again.

Grace


Derrick (DND Moving) delivered the sofa Monday night. He offered to set it up for us, but we declined, as 1) we really wanted to, and 2) we had not decided exactly how to arrange furniture in the living room. The next day we hopped to the task, easily putting the sofa together and eventually deciding how to arrange the furniture that I really wanted to keep. Yea! We did it! It sits quite well -- as expected!

Lucinda


Thank you for following up with me on the sofa. We love it! It's just the right size, extremely comfortable, and the fabric is beautiful. It has allowed us to reclaim valuable floor space in our condo.

Thank you so much for making the process so easy, for being available for information over the phone and in the shop. Based on our first few days with the sofa, I don't expect any issues with it but if any come up, I'll give you a call. And by the way, the young man who delivered the sofa was wonderful, personable and professional.

Peggy


It's only been a few days, but so far I'm very happy with my sofa purchase. The sofa seems to be well constructed and upholstered. It is very firm but gives some when you sit; exactly what I was hoping for. The throw pillows shocked me. They are the best of the "come with the sofa" variety I've ever seen. (Great size and density.) I have been very happy with the customer service. Any questions I have sent via email have always been answered quickly, thoroughly and cheerfully. Assembly was easy. Shipping and delivery worked very well on my end.

Leslie


The sofa and ottoman are great! Super comfy and the fabric is just what I was looking for - a purple (Marlow Plum) that is subtle enough to blend with other colors and still look purple. There is a small area on top of the ottoman that looks a bit darker, and initially out of the box, I thought it was a stain. But having looked at in daylight, I see that it is just a concentration of the darker threads of the weave and I am okay with it.

Thanks for putting all the effort into getting this and the sleeper mattress to me in time for the arrival of my house guest, too. We had a wonderful visit, thanks in part to you all.

Kate


I had written you an email --- but looking at my "sent", it appears that I cancelled it instead of sending it. The loveseat arrived at the end of the week, as UPS had a typo with my phone number. It arrived as we were going out of town, so it was a few days before we could put it together. The next Monday, before my husband left for an evening gathering, I had him bring the boxes upstairs, and was he ever so surprised that I had indeed, put it together while he was away.

The loveseat is in a sunroom, and completes the room. We had put 3 leather looking chairs in the room, but it was missing that cozy-comfortable look, and I knew I needed a loveseat. Thank you very much for offering a loveseat in this size-- every other one I had looked at was too long, bulky, or didn't come in a child friendly fabric. It is quite comfortable. I am so pleased that after much searching at stores, I turned my quest to the computer and found you while searching for loveseats under 65 inches. Thank you, thank you, thank you. Wishing you all many, many years of success.

Theresa


I received my couch and ottoman this morning, and could not be happier with them.

First of all, the delivery company did a great job navigating my 5th Floor, NYC walk-up (with narrow stairwell) and setting the couch up quickly and with no mess or disruption.

And, while I was prepared to be pleased with the couch, the quality is even higher than I expected. The spring-down cushions are very sturdy and seem like they will hold their shape for a long time. And I am very happy with the fabric I chose. It really seems like a couch that would cost at least twice as much at another store. I can't wait to spend more time on it!!

I have happily recommended your company to several friends and coworkers.

Thanks for everything! - Karen


The sofa is terrific. It easily went up a very narrow stair well and into my son’s Brooklyn apartment. It was a birthday present from my wife and me to him, and he’s delighted with it. He’s 6 feet 3 inches tall but with the toe cushions and shorter arms on the sofa he’s able to sprawl out on it and relax after work. One would never know it’s assembled. Has the feel and quality of a very fine piece of furniture, which of course it is.

So no problems here. Your company’s service was excellent. My only suggestion for improvement would be to be clear that the sofa could be delivered on Saturday. When we first ordered the sofa the gentleman I spoke to at your company said that the “white glove” delivery in Brooklyn would only be available M-F. So my wife and I were planning to go down to NY and wait for it some weekday, so my son would not have to sacrifice a vacation day at his job. Needless to say, we were delighted when we called the delivery company last Friday and they said they could deliver it on Saturday morning!

We drove to NY on Sunday for a birthday celebration for my son and were delighted to see his apartment looking so comfortable. Overall, we could not be more pleased with Simplicity Sofas, and we may well be a customer in the future when we’re NOT looking for furniture for a tight entryway.

Jim


Everything great, thank you. Really like the first set also…no flaws in my mind. This set will be more formal for holidays. You have a great business.

- Judy


WE LOVE IT, I'm just trying hard to keep Hannah my german shepherd off of it!!! But with the fabric, I'm not worried. I'll be ready for the second piece in a month. Excellent quality and very easy to install! I have recommended to others in my condo building.

Thank You - Michael


Thank you for your inquiry. I've been meaning to tell you what wonderful service you provided and how pleased we are with our new Simplicity sofa. Every step of our purchase process went exactly as you had outlined, even concerning delivery by a third party (UPS Freight) over which you have no direct control.

Here's a photo of our sofa which I was able to move into and assemble in our coach by myself in less than half an hour. The length of time included unpacking and carrying each piece into our coach, one piece at a time as needed. We are delighted with your sofa and receive comments from all who come to see, how comfortable it is. I was concerned that it would have less "stretch-out room than our old sofa, but even that is a non-issue. Thanks so much for your friendly courteous and professional assistance in acquiring our new sofa.

Best regards - Charlie


Received my loveseat mid last week, but I was on my way out of town to visit with my granddaughters. This morning, I had my husband bring up the boxes before he left for a Pittsburgh Pirate game (Go Bucs!) and will he be surprised when he sees it tonight.

I first found your website while searching for small loveseats. I had no success while shopping in stores. The loveseats were too long, or they did not have a microfiber selection that would work in my room. I have 4 grandchildren under the age of six, and need something that can easily be cleaned. I ordered some fabric samples.

While on a weekend getaway with my cousin, we took a side trip to High Point, specifically to see, feel & sit in your furniture. I was sold. The loveseat adds not only cozy charm to a very small room that previously held only individual chairs, but even more importantly, IS COZY & comfortable. Nothing else I had looked at during my searching compares. It completes the room without being overbearing and I am very pleased. thanks very much.

- Theresa


Hi! I meant to write you yesterday and the day got away from me. I had no problems with the delivery. The guys called a half an hour before and they took everything out of the boxes in the driveway and assembled the couches in my basement and took away the trash. They were a little skeptical when they saw the small doorway to my basement, there is a tight turn at the top of the steps, but everything fit! They actually said I probably bought the biggest couch I could for the doorway/turn. I was pleasantly surprised at how comfortable the couches are too, I wasn't expecting much since I hadn't seen them in person. We are looking forward to watching Sunday Football now on the couches!

Thank you for helping me out and answering all of my questions. I would definitely recommend Simplicity Sofas to anyone who has a tight doorway.

Best - Jennifer


Thanks for following up. We received the couch on Monday afternoon and all is going really well -- my girlfriend and I both love the couch. To be honest, we were a bit hesitant to buy a couch online without getting a chance to see in person but you were able to minimize that uncertainty by promptly and generously sending so many swatches and taking pictures in the store of the different couches to get a better sense of how it would look. It really is just what we were looking for. Also, you were right on with the delivery timing which was really nice (prior experiences with other firms have shown to be nowhere near as accurate ). All in all, it has been a very good experience, so thank you.

- Andrew


At this point we are very pleased. Love the look, cushions are firm and plush, fabric is exactly what we were looking for. We also love that the furniture is made in the USA. Thank-you for your help and the inquiry.

- Donna


One of the reasons we ordered from Simplicity Sofas was the excellent reputation you have for customer service. You have proven it was all quite true. I am very impressed that you took the time to respond to my email and with your policies about such shipping situations. I will give Jenny a call tomorrow.

We did assemble our furniture yesterday. My husband assembled it to surprise me, and it took him about 15 minutes to do TWO pieces. I had expected one of those couples-therapy assembly sessions, but this was a delight! The furniture far exceeds my expectations even though I had asked some pretty thorough questions before even ordering. The fabrics are beautiful, and it is amazingly comfortable. I thought we would have to "settle" a bit on comfort to be able to get any kind of upholstered pieces into our basement, but this couch and chair and a half are WONDERFUL. And we didn't have to remove door jams or pray that a custom ordered "standard furniture" piece would make it around corners or down the stairs. I posted a picture of the new furniture for my Facebook friends telling them how great it is and sharing your company link. I don't think I have ever posted anything about products or companies before. (My friends thanked me for the tip on furniture that fits into odd places and "liked" the look of the furniture!) All this was before I saw or read your email about the shipping concern.

Thank you for offering such a great product backed by such personal and outstanding service. I think you have "assembled" the perfect package!

- Candy


Wow, that paper towel water stain thing worked! But thank you for that offer. That shows what a great company simplicity sofas is....customer service that is prompt and helpful!

Pat


DND contacted me yesterday and actually delivered the sofa yesterday evening! It looks great and is incredibly comfortable to sit on. I can't tell you just how pleased I am to see it in our living room. Thank you guys so much!

Best - Josh


The sofa is FANTASTIC and we are really enjoying it! We couldn't believe that Darryl drove ALL the way from High Point to deliver it, we thought it might be some local transport company bringing it. But Darryl was extremely nice, prompt and even delivered the sofa on Saturday. He offered to set it up for us, but we declined since we were still deciding where to place it. However, Darryl gave my husband some pointers and it was a snap to put together. Within 20 mins of receiving it, we were enjoying sitting on it!

The craftsmanship is really well done - we noticed that all the stripes were exactly aligned from any given angle you looked at the sofa. There was one spot underneath where the black 'dust' cloth wasn't attached, but looked like the staples must have run out at that point because there was an indent where the staple should have been. One pillow had a slight snag on it, but nothing that couldn't be snipped off.

Both the size and color were exactly what we wanted, looked for elsewhere and couldn't find except with your company!

We will definitely pass the word along about the ease of putting together Simplicity furniture, the excellent customer service and the great value you get for your dollar.

Thanks for checking in to see how we like our new sofa. Again, that's excellent customer service!

- Caral


We got our sofas yesterday and we are so pleased! There is absolutely nothing that we can see wrong with them and your product is everything your information says it is. Your customer service has been wonderful and we are thrilled with this experience. We are spreading the news! Thanks for being there!

- Janice


So far so good. My first thought was that we should have got the "plush" cushions. However, after a few days of use, the standard cushions seem fine. One of the legs arrived dinged up a bit, but it's not a big deal, and we don't need a replacement.

As for the customer service, I was a tad skeptical after the price mix-up when I ordered the furniture. However, that was put to rest when Jeff went well beyond expectations and interceded when UPS dropped the ball on the delivery.

Regards - Frank


I assembled my loveseat last night and it looks great! I’m happy to report that there was no damage from the days at the UPS facility. And it was as easy to assemble as you claimed.

I have a friend who is in the market for a loveseat and is worried about the narrow stairway in her new place. I sent her to your site and brought in my fabric samples for her. So you may have another customer soon.

Cheers - Debbie


Everything is great. So far, it is working out wonderfully. Had no problem getting it up the stairs by myself and took 10 min to assemble. It's quite nice! Thanks and congratulations - it really is a great product!

- Jeff


Jeff, the couch is perfect. Thanks for your persistence. Now I’m going to test drive it for a few months and then maybe order a love seat to match.

- Bill


Everything is great with the new sofa. So easy to assemble and great quality. Thank you for the suggestions with the fabric.

- Kyle


 

Just wanted to extend my thanks for the great sectional! It is perfect for the space and my family is enjoying it.

Thanks!
- Jackie D.


Everything arrived in good shape. Assembly couldn't be easier. Looks like an excellent job with the upholstering. No problems or complaints.

- Dan


All appears to be well. I am very satisfied with the service and the product.

- Bradley S.


I was planning on emailing you today. They are perfect...came perfectly packed, not damaged in transit. Easy to take up to my attic and set up. My kids love them... And great customer service

- Ari C.


I have my sofa and I love it!! It took 10 minutes to assemble and the quality is great!!

- Donnalee D.

I purchased two sofas which I received in August 2012. You very generously offered to send me a pair of small pillows. I just rearranged my furniture and find I could use three small pillows. I was wondering if it is still possible to take you up on your offer. Either way I'd love three pillows with Loft Ivory fabric. I am certainly willing to purchase them if I took too long to respond. Let me know. We still love our sofas. Thank you

Kathryn


Thank you, Jeff. You have a made an experience that could have been bad, good.:-) I'll be looking for the package from Jenny. I will arrange to donate the couch in the name of Simplicity Sofas and will you the receipt. Best,

Erin


The slipcover arrived today, and I put it on right away. It looks great! Thanks so much for your help and patience with this. All the best,

Elisabeth


Thank you for the email. My wife and I couldn't be happier with the sleeper sofa we purchased, and the customer service was great as well. We had a time constraint and you guys met it. Thank you very much.

Rob


You're right, the escaping feathers have slowed way down. It hasn't happened in about 2 weeks. They were mostly popping out of the back cushions, but the inside liners now seem to be working fine. I just got nervous at the beginning because I didn't want my cats to get ahold of one and choke. Thanks for your help with delivery issues and quick responses to my questions.

Catherine


Thank you for your email. I believe it was a simple misunderstanding, especially now that I know that you were available for customer related questions. Your commitment to customer service is clear, especially by making yourself available via your cell phone and by being incredibly responsive to customer inquiries.

Thank you for taking the time to share more details with me. Please thank Jenny for her responsiveness as well. I will definitely recommend your business to my network in the future. Kind regards,

Cindy


Thank you, we love our two new sofas in our beautiful newly painted living room in our newly painted house with it's newly refinished deck. The only things the house still needs are new floors throughout, 2 new bathrooms, a lighter kitchen, and a new window in the TV room.

Kathryn


Everything is great with our new sectional. It fits perfectly in the space and assembly was incredibly easy. Had it together in no time at all.

The sectional is great! It is more comfortable than I expected and there is no way anyone could ever tell that the sectional comes apart in pieces! We are looking forward to using our new sectional. Thanks for the great customer service!

Libby


I have spoken to Jenny. Thank you for your prompt attention. We purchased a sofa for our boat a few years ago, so this is our second time to buy from your company. We are very pleased!

Marie


Thank you so much for replacing the cover! And I appreciate your prompt response.

Susan


Wow . . .We're impressed with the "personal" eMail . . and its length....Very detailed...

First let me thank you for responding so quickly, and as mentioned,...with important details... You certainly didn't waste any time following up on some of my comments,...GREAT....I hope future customers will appreciate your conscientious efforts,...You mean what you say !! It's easy to see, much thought went into the designs of this unique furniture.

Again, we will not hesitate to recommend "Simplicity Sofas" to our friends and relatives, who have similar "tight fits" and certainly those that would benefit from furniture that can be "broken down" for ease of storage or shipping...etc...

We will keep you posted on the furniture, as we get to enjoy it...both positive and constructive feedback,...as appropriate... Thanks again for your time/attention . . .feedback.. Have a fantastic day, rest of the week. . !!

Regards, Joe & Kathie


Yes, we have received the furniture and it is lovely. I have an old house with a wooden spiral staircase that goes to a large room in the original attic space. I already owned an Ashton chair and have since had it re-covered. Your furniture is perfect for situations such as mine. I would highly recommend your company to anyone.

Your customer service is outstanding. I had a problem with the slipcovers I had ordered for my ashton chair and in emails from Jeff Frank he offered me a credit toward my new order.

Thank you for such quality for "small entry" needs. The furniture is sturdy and perfect in appearance. And, you are right about how easy it is to assemble - I (a woman) put together the chair, ottoman and sofa in about 45 minutes by myself. And they are still very STURDY- not like any other "assembled at home" furniture I have ever seen. THANKS!!

Bobbie


Everything is great, the fabric and color are done to perfection. Thank you for everything! I have to admit I was a little hesitant on buying furniture online; however, you and Simplicity Sofas did a fabulous job with answering all my questions. In addition I also really loved the fact you were able to take one of my photos and build a floor plan for me!

Kudos to everyone over there, you can’t find that kind of loyal customer service and commitment in any other furniture place without paying exuberant prices. I love how I always had someone following up from start to finish, I will defiantly recommend to friends and family. Thanks again

Nicole


We love our new sofa and we love dealing with Simplicity Sofas! I've attached 2 pictures so you can see the sofa in our living room. I was concerned about the color, but it is a perfect match for the room and the fabric is really lovely. We live in a very old house with lots of great architectural features and windows, but that makes it difficult to find the right furniture. Thanks to Simplicity Sofas we now have a beautiful and comfy living room. Thanks again!

Susen


All went well in the second scheduled delivery for my daughter's sofa and chair. She was able to work around her work time so no further time was lost. Thanks for underwriting the white glove delivery fee. She loves the furniture, and feels she is now prepared to take it apart when she moves in the future. Despite the delivery glitch, beyond your control, we are pleased we ordered your uniquely designed furniture. Thanks again,

Greg


The sofa is great, and was very easy to put together. The fabric is beautiful. You can tell it is very well built and high quality. Your customer service was flawless. Any question I had was answered quickly and completely. I think we can fit another armless piece in the space. Is it possible to buy an additional piece to add to an existing sectional?

Barbara


It’s great, Jenny, thank you for following up!

Andrea


Thank you. I didn't expect you to be so generous. We are going to Lazy Days RV repair in about 3 weeks. I will ask them if they can do the reupholstering and if so how many yards they will need. I will get back to you as soon as I talk with them. Thanks again.

Bill


Hi. We received the shipment fine, put it together without incident and are very pleased with the result. In the spirit of recycling, could you use the fabric samples that had been sent to us? We would be happy to return them. Regards,

Jim


I love my new sectional! It was so easy to put together and was so well packed when it arrived! Thanks so much!

Lisa


Thank you, Jeff. Per our conversation, that sounds great. BEST CUSTOMER SERVICE EVER!

Erin


Love them! Please thank the gentleman who answered the phone last night at 7pm. The delivery young men had no plans to assemble the furniture. Thanks to a speedy email from Simplicity Sofa, the furniture was put together, as I had expected. Again, thank you. My room looks great!

Anne


Very interesting, Jeff. You have much to be proud of and thankful for!

Nancy


So far we really like our new sectional! It was very easy to set up just like it was advertised. We really like your product and you were very easy to deal with. Thanks so much!

Brittany


Thank you for the follow up. The sofas are fabulous. We are happy.

Denise


Thank you for the follow up e-mail. Everything is great!! I am a small woman and I carried my new sofa up the stairs of my apartment yesterday afternoon all by myself (in pieces, of course). Assembly was quick and easy. The fabric is perfect.

As for customer service, your company was closed for the holidays when I had questions about the products and Jeff e-mailed me anyway! He also extended a promotion for me. That's great customer service right there. I really appreciate everything! Kindest regards,

Sara


Just LOVELY!!! The couch was SO easy to put together, it's SO COMFY & it looks Just Lovely!!! These are custom made in the USA (NC) pieces with LOADS of fabric & color combinations to choose from & a few different options to add on or leave off! They ship! Email you tracking info.. It was Amazing!! SOOOO Comfy!

Erin


Thanks for the follow up. Yes the sofa arrived however it is still in the boxes. We looked inside them and everything seems okay. The space we ordered the sofa for is not ready yet and is at a different location so we left them in the boxes to transfer them there when we are done with the space. It is a small space which is why we purchased the sofa from your company. We had to cut apart the old sofa that was in there because we couldn't get it out the door. Apparently way back when the trailer was manufactured they would put the furniture in and built around it. Ha, who knew. Anyway, we are getting close to completion and I cant wait to see the sofa in there. I will send pics when we are done. Briny Breezes is one of the few trailer parks left that is on the ocean and it has quite the history.

As far as your company is concerned, I have never had a better experience. I actually ordered the sofa on New Years Eve and was floored that someone answered the phone and took my order! I am very happy with this purchase and your company and will be letting all my friends know about you. Sincerely

Leigh


Thanks for the follow up. The sofa arrived yesterday and there were no problems. We were able to put it together in no time. Very satisfied with everything. We have ample room in our living space, so the portability of the sofa was not an issue for us. What really interested me was the construction and durability, especially the durability of the fabric. I was very pleased, the sofa is well constructed, comfortable and attractive. The biggest plus is that it is an American made product with wonderful customer service. Thanks again.

Angela


Saw AP newspaper article today about Simplicity customers who are happy to have prospective customers come to their homes and view the sofas they have purchased. We purchased a sofa one year ago and are very pleased with the product, delivery and customer service. Would be happy to do this in our upstate S.C./N.C area.

Rosemary


I love, love, love the sofa. It has been such a pleasure doing business with you. I will definitely recommend Simplicity Sofas every chance I get. There is only one problem. Now I want to replace my living room sofas too. Sincerely,

Fran


It is GORGEOUS!!! Comfortable!!! So Simple to assemble! So PLEASED!!! I'm considering another purchase Already! Thank You!!! Thank You!!!

Erin


I have nothing but wonderful things to say about both the sofa and you guys! It looks great and you guys have been amazingly helpful along the way. Please do not hesitate to send anyone looking for a recommendation my way! Thanks again for everything :-) Best,

Lauren


Jeff - thanks for the tip on the shims. Yes we have a bucket of shims at home. Thanks for personally replying to me, you have a great product and back it up with great service - thanks!

John


Customer service - wonderful - I called to order a sofa late one Friday night after Thanksgiving and someone returned my call - it was this call that helped make me feel like I wanted to purchase the sofa sight unseen! Couch arrived as promised. Kids find it comfortable and love it. So do I. My husband griped somewhat about assembly until we played your two videos on youtube - 8 and 7 year olds assembling the furniture. I love that it fits my room perfectly. Thank you.

Kathryn


Just wanted to let you folks know that the replacement air bed arrived earlier this week. We tested it -- and it passed with flying colors!! Thank you for making the replacement process so easy!! Regards,

Lucinda


Everything is working beautifully - we love the new sectional. It was straightforward to put together. Your customer service has been excellent and very responsive to all requests and enquiries.

Thanks again,

Mary


Really like the sofas. Seem to be high quality. Easy to assemble. Customer service was great. You sent sample swatches overnight because you knew we were in a hurry. Thanks much.

Stuart


We set it up yesterday and it looks great. Everything went very well. There's nothing I can think of to comment on regarding customer service. The swatches arrived promptly, and the person who took my order was very helpful.

Ann.


Hi Jeff: What great customer service you have developed for your company. I really love my ashton chair and ottoman - it's in a large game room that we built in the attic of an old house - accessed by a wooden spiral staircase. I like the chair enough that I actually picked out fabric and have it at a custom upholstery shop. I recently placed an order for another sofa, chair and ottoman (megan) to go in this same room. The Ashton chair will be in another section of the room. Wonderful that I can get this furniture up that stair-even though I'm sure you sell more of these items for condos and apartments in cities.

Bobbi


Hi, we finally got the couch set up in our camper…so far it is great. We won’t really get to put it to use till this summer but we are looking forward to it.

Thanks, Brandi


Delivery received Saturday, January 18th. Gary was very nice and efficient. Loretta and I love our sofa and loveseat. Thank you so much for your help. We have enjoyed our experience working with you. You did exactly as you said you would and that is so refreshing. Happy New Year and I hope your business will be really good this year.

Larry


Thanks Jenny for your inquiry. I didn’t want to respond until we had tried the inflatable bed and yes it did work. The day of delivery it was pouring rain here and thanks to the snow banks we had several inches of water at the bottom of the driveway. Amazingly enough the delivery went very well even though I worried about the potential for water damage. Getting the sofa up our very tight staircase was a piece of cake. What a relief as so many things have never made it up or were a very tight squeeze. As you know the assembly wasn’t difficult. Thanks again for all the help on the color selection. I think we made the right choice. All in all this was a very positive experience and best of all our backs are so much happier with our new sofa rather than our futon.

I have shared the story of our new sofa with friends. It makes a great story.

Carol


Hey Jenny, The sofa arrived and it is great! It is as comfortable as I had hoped and really easy to set up! Thanks,

Gillian


Hey Jeff - that worked perfectly! Thanks for the instructions. I'm loving my couch. Very comfy and well-constructed. Fits the space just as I hoped it would. I'm very happy with my decision to buy from Simplicity Sofas. Thanks for a great product.

Margie


The sofa arrived yesterday and was set up by your “white glove” delivery service. It’s excellent—solid, sturdy, attractive. The quality and craftsmanship exceeded my expectations. Thank you!

David


Just put the sofa back together with the new base and back. Will give it a little while and let you know how it feels. Thanks for the follow-up, your company is a breath of fresh air in customer service which seems to be a thing of the past.

John


The Megan sofa arrived yesterday. It was easy to put together and looks nice in our small living room. We appreciate the time you spent with us when we stopped at your show room in August, sending me fabric samples several times (Twillo Stone was a good choice), and keeping us informed about the shipping progress and delivery. Please let us know if you ever make recliner or glider chairs for small spaces. Thanks.

Ellen and John


Jenny, Thank you for the heads up on when my sofa will ship. It will work out perfect as will be getting back to the US that week after spending the previous 6 days overseas.

As I've shared with everyone I speak to at Simplicity Sofas your customer service and communication are unmatched. Thank you again for making my purchase a pleasurable one.

Stuart


Thank you very much for the consideration. The packaging for both sofa and sofa bed was well designed, so your decision to wait was wise. The sofa bed is in a spare room used by our granddaughters for play and sleepovers. Thank you again,

Carol and Don


Thank you so much for your inquiry. In all honesty I haven't used the sofa yet. It is assembled but covered over until some basement renovation is completed. No problems with customer service. You delivered exactly when you said you would. I managed to get the smaller boxes in myself and I'm a senior ;-)

I will contact you as soon as the sofa gets some usage. I am certain I will be pleased with my purchase. Thank you for your concern and consideration. May 2014 be the year of resting comfortably on Simplicity Sofa Sleepers!!!!!!

Nancy


All assembled and looks great! We love it! Merry Christmas

Elda


I commend how you manage your company. As a past owner of a computer company I recognize how important it is to respond to customer concerns. I always told my staff that ignoring a customer problem only exacerbates the situation. As I mentioned in a previous email, the main reason I purchased the furniture from your company, was the absence of complaints.

I have no history with your furniture, but the strength of your support for your product leads me to believe that I will have limited if any, future problems with the furniture. After having a discussion with my wife, it appears your offer to provide slip covers for the couch and chairs seems to be the best solution.

I don’t feel it’s my place to advise you about business and I recognize your focus is to address a specific segment of the furniture market. You’re building a strong positive reputation in a market that suffers one of the worst and abundance of negative customer feelings.

Feel free to use me as a reference and if someone wants to see your furniture out here, I’d be happy to talk with them. Best Regards,

Dave


I received my new loveseat and ottoman on Tuesday, Dec. 17, and the work that went into their completion was outstanding. Both pieces look beautiful in my den. Thank you from a happy customer...Anne Scalia, Howard Beach, NY. Happy holidays!

Anne


We were quick to complain about the poor/damaged delivery from UPS, but did not offer compliments on a well made, well designed sofa. Once we finally got the sofa delivered, we've been impressed with the quality and overall construction. What a wonderful, uncompromising solution to a nearly impossible doorway to clear. The traditional style fits in nicely with the rest of our décor.

I'll be ordering another one for our third floor soon. Have a wonderful holiday. Sincerely,

Kelley


I love my sofa. It is perfect for my space and went right up the stairs. The guy that brought the sofa put it together in no time. He was very nice and I do appreciate him putting it together. Thanks so much for a great product.

Angela


Thank you so much for following up. At this time, I am extremely pleased with my furniture. It looks great in my living room and is very comfortable. I have been extremely pleased with all of the service and have readily voiced my satisfaction with friends and family. So no concerns. Thanks,

Vickie


Our furniture was delivered yesterday. We are very pleased with our two new sofas. In addition we found the entire purchasing experience with Simplicity Sofas pleasant, efficient and responsive, from our visit to the showroom, to receiving electronic notifications, taking final delivery and completing assembly. Thanks to all,

Jerry


Saw that Simplicity Sofa had advertised in the Fairlington newsletter. If people would like to see a sample, and a happy customer :), I'd be happy to oblige.

Sue


Thank you so much for extending the discount until the end of December, I really appreciate it. I have ordered a few swatches and look forward to choosing my fabric and sectional sofa. So far I would have to say your customer service is stellar! I cannot think of the last time any company made me feel as valued as a customer as you and your team already have – and I haven’t even placed my order yet! I look forward to doing business with you and have already spoken highly about Simplicity Sofas to my friends. Thanks again,

Stuart


As agreed I am emailing you tonight to verify my sectional order. Yes I decided I do want the "ottoman" at the agreed upon price in addition to the sectional.

The credit card is cleared and available as of the morning of Tuesday, December 3rd, for a major purchase. You can officially place the order as early as Tuesday morning and bill my credit card. Thank you for getting back to me despite the holiday time.

I have read so much on line about your wonderful customer service and everything they wrote is true.

Have a wonderful holiday season. Sincerely

Kathryn


WOW, you folks said you would try to get us the sectional before Thanksgiving and you were good to your word!

Our sofa arrived early Monday morning and we are extremely pleased with our new sectional. It arrived without any incidents, was perfectly packaged, and exceeded all our expectations. My husband had no difficulty getting it down our stairway, putting it together and securing the individual pieces. Although we did not "test drive" the sectional before ordering, we love the chosen color, it fits perfectly in our basement family room, and is soooo comfortable! We can't wait for the family to come on Thanksgiving to enjoy a new comfortable place to entertain!

We will definitely be singing the praises of Simplicity Sofas to everyone we know. Thank you for a great product and wonderful customer service.

Sincerely, Donna and Bill


We are happy with the sofa overall and customer service was great. The only negative is that we were disappointed the sofa wasn't bigger. We may have to order one more middle section.

Julie


LOVE THE SECTIONAL, AND YOUR SERVICE IS GREAT. I WOULD LIKE TO KNOW ABOUT SPOT CLEANING OR GENERAL CLEANING WHEN IT IS NEEDED. WHAT TYPE OF PROTECTION WAS USED ON THE FABRIC? THANK YOU FOR A GREAT PRODUCT.

SINCERELY, PAT


Hi Jenny! First of all, I am very satisfied overall, and there are many wonderful things about my new sectional. It was definitely easy to put together, as advertised. I assembled it with no trouble at all, and I am especially happy that I know I can take it apart to move it out and reassemble it with no problems whatsoever. Also, I LOVE the fabric! I appreciated that you sent me extra fabric samples in addition to the ones that I requested, and I am delighted with my choice of blue Ultrasuede--it looks and feels awesome!

The only issue I have is that the seat cushions are firmer than I expected, ha. When I assembled my first corner unit and sat down, I thought, "Hmmm...very firm!" If I were to do it over, I would definitely spend the extra money for the spring-down cushions. I did read about that option, but "down" cushions sounded very luxurious to me, and I dd not think I needed an upgrade in that area. Perhaps the firm cushions will wear exceptionally well, and of course they are not downright uncomfortable; but if I were talking to someone else about buying from Simplicity Sofa, I would certainly tell them to "spring" for the cushion upgrade!

Still, I am SO happy that I have a very nice sofa in my apartment, in spite of having a VERY narrow staircase--priceless!!! Thank you! :-)

Becky R.


Thanks for your note. I have been very impressed with Simplicity Sofa's customer service -- thanks for reaching out to check in on my new sofa. We are so happy that it actually fit into our apartment after trying many others that did not. We really like the sofa so far and are finding it to be comfortable and what we wanted. Thanks again,

Beth


I'm back from Jacksonville and can report that the armless unit is perfect - goes with the existing, earlier-purchased units and finishes off the sectional nicely. Thanks.

Catherine


The new base looks great. Thanks for all of your help and follow up. We are very happy with the furniture so far! Thanks,

Kacy and Sean


I am on my way to Jacksonville this weekend to see the new addition to the sectional I purchased earlier; but my sister received the shipment and said it is a great match with the existing, so all should be well. I'll contact you next week after I return. Thanks for checking in.

Catherine


My new sofa is great as was your customer service. Thanks for making a great product!

Molly


Jenny - first off, sorry it took us so long to respond to your email. Second, we are absolutely blown away by this experience. I know most people would be taken back by a comment like that because after all……it’s just a sofa right!?

I consider myself to be a stickler when it comes to customer service. I have been in this industry (who isn’t really) for 20 + years and have come to find out it is a lost art! What is so ironic is, it’s probably the easiest thing to do when it comes to gaining and maintaining a customer!

Our experience with Simplicity Sofas was perfect from the beginning to the end! It was easy to order, communication was there, the sofa was delivered when you said it would, it took me 3 minutes to put it together and it looks great! We could not have been happier! Even ordering the material samples was a breeze and those came in the mail within a few days. You really have a fantastic product and an excellent ability to market it. If you ever need a reference please feel free to use us!

Thank you very much and please keep it up! Not many operate this way anymore!

Dave


I love the new sofa, it's exactly what I wanted. It truly is as easy as the website claims! Thanks for a most pleasant experience in working with you and getting exactly what I wanted. The quality is excellent, and I will certainly recommend Simplicity to my friends and family. All good wishes,

Meg


Thanks for checking in. The sofa for our home in Essex is just perfect for our sunroom space and the color is exactly right. The sofa I ordered my friend, Renie Rich, is also great, and your customer service with getting the cushions swapped out was excellent.

I haven't yet been to South Carolina to see and assemble the new sofa there, but the shipping all worked out fine. That was a trial run of sorts since we also have a cottage rental property there which will need a replacement sofa sometime soon. And there are other cottage owners with furniture of a similar age and I plan to share information about Simplicity Sofas at the owners meeting next month. The innovative construction is really perfect for shipping to an island! Thanks,

Linda


Everything ia great....i love the furniture....thanks.....

Mike


The sofas are great. One arrived with some damage to the. Otherwise we are very happy with them.

Terry


We're happy! haven't put it to a lot of use yet, but am looking forward to doing that. Also haven't used the air bed yet, but am looking forward to that too. Thanks for checking in.

Nadia


Thanks for all the info. I love your company. Great customer service!!

Bobbie


Thank you so much for your quick response. I figured that I just didn't know the terminology. I have been very impressed with the service thus far and will certainly let my friends know. Thanks again.

Vickie


The sofa and ottoman are great! Super comfy and the fabric is just what I was looking for - a purple (Marlow Plum) that is subtle enough to blend with other colors and still look purple. There is a small area on top of the ottoman that looks a bit darker, and initially out of the box, I thought it was a stain. But having looked at in daylight, I see that it is just a concentration of the darker threads of the weave and I am okay with it.

Thanks for putting all the effort into getting this and the sleeper mattress to me in time for the arrival of my house guest, too. We had a wonderful visit, thanks in part to you all.

Kate


The couch looks great! No problems at all, thanks for everything.

Sarah


Thank you for following up with me on the sofa. We love it! It's just the right size, extremely comfortable, and the fabric is beautiful. It has allowed us to reclaim valuable floor space in our condo.

Thank you so much for making the process so easy, for being available for information over the phone and in the shop. Based on our first few days with the sofa, I don't expect any issues with it but if any come up, I'll give you a call. And by the way, the young man who delivered the sofa was wonderful, personable and professional.

Peggy


Everything worked out great! There are no problems as of yet! Your customer service was great and the couch is better than I expected and most importantly, fit up the staircase! Will definitely recommend to next people who live in my apartment.

Lauren


We love the furniture, could not be more satisfied!!

Mike and Cheryl


We received the sofa today. Set up was just as simple as promised. I am so glad my neighbor told me about your company. Thank you so much!!

Matt


Wow, that paper towel water stain thing worked!!!!!! but thank you for that offer. That shows what a great company simplicity sofas is....customer service that is prompt and helpful!

Pat


Oh, I've been meaning to email you folks! So sorry, I have been so busy here at work and work travel that I haven't gotten a chance to do that.

Yes, our new sectional base did arrive, and yes, it arrived in great shape. The packaging was a little banged up (we took a picture of it -- I will send that to you when I get home just FYI), so we weren't sure what we'd find when we opened the box, but it turned out just fine.

I'll write a more detailed response this weekend, but honestly, even with the dinged up base the first time around, we LOVE this sofa. We have a REALLY weird space in our home for our TV room (the house is 104 years old, so it's definitely not a McMansion with a ton of space), so it was tough finding something that would fit, but the sectional we ordered fits perfectly. (I'll send a picture of our room with the sofa, too.)

Thank you so much for the great follow-up. I'll write more later!

Sincerely,

Cindy


Yup everything is great. Thanks so much, we would definitely use you again and would recommend to friends/family! Thanks,

Laura


Thanks for the follow up. Our sofa arrived safe and sound and was very easy to assemble. It looks great, and although I haven't had much time to lounge on it yet, I look forward to it. Thanks again, and we're very happy with the product so far. Best -

Josh


I sent you an email earlier today, but it must have gotten lost in a spam filter.

We did receive our sofa and love it! It was very easy to assemble, is beautifully made, and is so comfortable. We are very pleased and plan on going back to Simplicity Sofa for any future chair/sofa purchases. I've also recommended your company to two friends.

I have no criticisms! I will only say that in my eagerness to get it set up, I tried to move the sofa base myself up our narrow, windy staircase. I did manage to get it up there myself, but in hindsight I should have waited for an extra pair of hands. It was heavier than I expected, because it is made with high quality materials, not cardboard!

If I have any regrets, it is that I did not find out about Simplicity Sofas much sooner. Please thank your colleagues for the wonderful product and service. Best regards,

Sara


Our sofa arrived yesterday and WE LOVE IT. Thanks for the great customer service and the beautiful product.

Amy


The sofa is fantastic! I didn't expect an unassembled sofa to look and feel this great. My mother was impressed as well and wanted to know where I got it. Also, UPS arrived on time and offered to help me carry it up some stairs even though that wasn't included in the service. Sofa was easy to assemble, no problems at all. And I think your customer service is excellent, especially the way you follow up with your customers. Sorry I don't have anything but compliments, but I'm really loving this sofa and your company! Sincerely,

Debra


The sofa is gorgeous!!! I am so pleased. On the right side, the back is not flush with the arm...about 1/4 inch gap at the top. It doesn't show with the pillows so I guess it is ok. The UPS delivery guy was very hesitant about bringing the sofa inside up 16 steps...straight up. no corners....I gave him $40 and he brought it inside. Is it possible to be reimbursed for that amount since I paid for an inside delivery. Your customer service is the best, I like talking with the same person and having the feeling that dealing with your company was dealing with real people. And the product is the best on the market. I am already recommending you to my friends.

Dru


Yes, everything is OK. The sofa arrived and we assembled it without any problems. The sofa looks fine and is soft and comfortable.

Bill


I appreciate the prompt response. The furniture is beautiful and I love the way it looks and feels in my living room. Derek did a great job, too. He was polite and thorough. He insisted on trying other legs and arrangements even after we measured, above and beyond anything I would have asked, all to make sure that the problem was in the frame and not the floor or something else overlooked. It probably doubled his time for my delivery, but he went the extra mile, and I appreciate it.

I can't say enough about this quick turnaround. Everything I've read in your reviews about your excellent customer service is true. I'm so happy I bought my love seat and chairs from you. I've already recommended you to several of my friends, and hopefully they'll give you some business, too. Sincerely,

Kevin


Sorry for the delay in responding. Yes, we did get the slipcovers, and they fit fine. Thanks. The material is just what we wanted, and we are very happy with the work and your customer care. as always,

Deb


Thank you Jenny. I did receive the sofa. It's fantastic! Can't wait to show all my friends.

Debra


Hello! The couch and chair are great! I had been looking for something that would be easy to move up my stairway and fit through a narrow doorway and this certainly was. I was able to move it in and set it up very quickly and easily. :) The size and comfort is wonderful. I was looking for something black but not leather and your variety of fabric selections made that very easy. Thank you for all the emails. I would undoubtedly recommend your company to others.

Michelle


So far so good. My first thought was that we should have got the "plush" cushions. However, after a few days of use, the standard cushions seem fine. One of the legs arrived dinged up a bit, but it's not a big deal, and we don't need a replacement.

As for the customer service, I was a tad skeptical after the price mix-up when I ordered the furniture. However, that was put to rest when Jeff went well beyond expectations and interceded when UPS dropped the ball on the delivery. Regards,

Frank


I LOVE it. It is great. Easy to put together and comfortable.

Ronni


 I just wanted to follow up and let you know that the couches are beautiful and my 17-year-old son and I were able to put them together quickly and easily. Thanks so much for all of your help, and I would definitely recommend you all to others.

- Debra H.

Glen Ellyn, IL

 

I'm not the best photographer but you are welcome to use this photo.  As you can see we have a very tiny space so we were delighted to find just what we wanted through your company.  My sister was so impressed that she is going to be checking out simplicitysofas even though she has plenty of space.  She liked the quality and fabric, and so do we.  Thanks for your great service throughout this whole process.

All the best,
Caroline B

Santa Clara, UT


Customer Testimonials October, 2014

 

 


I'm not the best photographer but you are welcome to use this photo.  As you can see we have a very tiny space so we were delighted to find just what we wanted through your company.  My sister was so impressed that she is going to be checking out simplicitysofas even though she has plenty of space.  She liked the quality and fabric, and so do we.  Thanks for your great service throughout this whole process.

All the best,
Caroline B

Santa Clara, UT


My sofa arrived a few weeks ago and I love it.  It is so solid and we were able to get it in the house no problem. I like it so much that I want to order the love seat to match. I was wondering if you had my past order history so that you could just place the order that way. If I need to order on line, please send me the specifics so that I'll be sure that the 2 match.

Thanks again!  I'm singing your praises all over Boston.  I would be happy to show any potential customers my sofa for you.

Jane L.

West Roxbury, MA

 


Thanks for your email. I think we're going to be a lot happier with these cushions. I only had a chance to sit for a few minutes, but they are definitely softer.  I should have more time this weekend. 

I think your customer service is great and I appreciate the extra effort it took for us to be happy. I would recommend your product to anyone who has a need such as we had (small door and awkward stairs). Thanks again for your patience. 

Donna C.

Columbia, SC


Thanks for your email. My husband and I are both really happy with the sectional pieces- the fabric is amazing!! We are trying to figure out what other pieces we want now. :) 

I am beyond impressed with your customer service. That has been a large component of why I chose Simplicity and I have not been disappointed.   

As members of the design community, we find the whole approach to your furniture (somewhat modular, high-end, customer-assembled) both wonderfully logical and compelling.  Again, we are happy with our choice and will be ordering more shortly.  

I'll take some pictures over the weekend and send them to you! Thanks again,

Anne N

Ft. Collins, CO

 


The new sofa is great! We would definitely recommend both the company
and the product to friends and family.

Thanks for following up.

Best,
Shawn

Falls Church, VA

 


I love the new wedge.  It just sort of completed the set.  My husband and I are both impressed with the quality of the furniture. I have recommended you to my sister, who has just built a new house in Sarasota, FL.  She has already requested sample materials.

As for customer service, Simplicity Sofas is run as a business should be run: top-notch customer service!    

Cindy M

Evansville, IN


The pillows are great! Thank you very much! We love our sofa. It's very comfortable and looks beautiful in our space. We also really like how it stays together (attached) much better than our previous sectional and the others we looked at from well-known companies.

We have had nothing but positive interactions with your staff and the gentleman who delivered our sofa. Given our current set-up, I doubt we'll be buying another sofa in the near future, but when we need another one, we'll be coming back! I sent Ann a photo for the Facebook contest, which is the only one I have so far.

Abby

Fayetteville, NC


The couch is wonderful and we have received so many compliments from everyone who has visited.  Here is a picture.  Unfortunately, the space is not yet completely furnished with a rug or tables, but we are in the process of purchasing.  

As far as your customer service, you guys are amazing.  You went above and beyond to help us, and you were always pleasant and patience.  Thank you thank you thank you! 

Julie

Williston Park, NY


Ohhhh, I could cry.   Sounds GREAT to me. 

I've been following you (superficially) for years.  You have always sounded best.  I've been looking at furniture stores for the past couple of months, and what's 'out there' is not worth the price.  And it's either too hard or too soft (sags).

I will get back with you in the spring -- I need a durable fabric (in navy blue for the sofa and some pattern for the chairs).  At my age, I figure this is my last furniture purchase until daisy-pushing time.   Thanks so much!

Fran

Albuquerque, NM


Wow, that is great news.  I am very glad to be on the long list of very happy customers.

Thanks again,
David and Caroline

Santa Clara, UT 


Aside from the super hard cushions which Jeff said will be replaced in a few weeks, i absolutely love the sofa.

Once I receive the new cushions, I will be more than happy to send a few pictures and tell the story of why I purchased a simplicity sofa. And when I get back from vacation, I will post an outstanding review! 

Have a great week!

Cat J

Odenton, MD


Just wanted to let you know the sectional was delivered today with no problems.

And I love it!  The fabric is even nicer than I expected. I had no issues putting it together and it fits perfectly.  Thank you so much-I couldn't be happier. 

-Cathy H

Watervliet, NY


HOORAY for me!!

Thanks so much, I am a huge fan of your company. I will also say that my Simplicity Sofa actually changed my life. Trying to refurnish a badly designed little house took up way too much brain-space. Once I found you, it came together so perfectly that I was finally able to turn my mind to a novel that will be published in the spring.

So now I’ll have lovely new pillows so I can sit back and read the reviews—and cry into if necessary. I’ll choose pillow fabric and let you know soonest, and I’ll use the gift cert toward a summer slipcover.

Thanks again,

Lisa W

Yarmouth, ME 


Thanks so much for the follow-up. The new sofa is lovely.

Overall I find the construction to be excellent quality, and we loved how easy it was to assemble! The cushions are very firm, which I hope and assume means that they will last a good long while :) Just what I wanted, there. 

Your customer service has been first rate! I've attached a picture of the sofa.

Best, 

Jovi G


I am behind in my email—I sent you a few pictures of our sofa yesterday even if though I was a little late.  I could do better pics when the sun is shining if that was a help.

When we downsized last year, our large oversized leather sofas did not fit our new space.  I couldn’t find a “normal” size sofa in the local furniture stores.  The style now is big & puffy.  We were so was very pleased to find your website.  We actually stopped on our way to Florida to shop and order our sofa.  It was delivered right after we returned.  Its comfortable and makes great use of our space.  It is not “Small”—it fits 3 adults comfortably like any sofa would.  We ordered an ottoman as I like to put my feet up.  To sum it up—it has worked beautifully for us.

Have a good day!
Judy C
Newburyport, MA 01950
 

 

 


When we moved into our Brooklyn apartment, we owned a conventional sofa bed. The entry to the apartment was 2 doors, at a right angle. So, you open the outside door, step down two steps into a 2 ft x 3 ft vestibule, and immediately to the right is another door. That door is narrow and short, so short that the bottom of the door had to be cut off to be hung, and the doorknob was about mid thigh high.

The sofabed would not make it in. It had to be sawed in half and reassembled inside. It was never the same again. When it came time to get a new sofa, I searched, and searched. I didn't want an IKEA sofa that could be put together inside. I wanted something real! I was reluctant to order a simplicity sofa, having never seen one but I found nothing else that would work. Why I waited so long, I have no idea. When I finally ordered and it arrived, I was so thrilled!! Attractive, comfortable, and so easy to get in! 

I recently moved and when the movers looked at the sofa, they were concerned about getting it out of the ridiculous entryway. I smiled and showed them the beauty of Simplicity... One responded "Now *that's* a mover friendly sofa!". 

In my new place, I have a normal entry way, and also a basement, with a not so normal entry way. I need to get a sofa for the basement. I could put my Megan down there and buy a normal sofa for upstairs, but you know what, I'm pretty sure I'm getting a second simplicity! They just make sense. I have my eye on the Lorelei.

Thanks,
Rob O

Brooklyn, NY 


Hello! We've been so happy with our sofa from Simplicity Sofas! We were in a bit of a pickle, because we wanted a sectional in our basement and just couldn't fit anything down and around our awkward stairs. We measured, and thought of all possible scenarios and didn't think anything would work. Then we found you!

We were able to customize our gorgeous sectional down to the kid-proof fabric! :) It has worked perfectly in our family-friendly basement! Our kids play down there and we can comfortably sit and watch them, or even watch a game on tv. The customer service was second to none with Simplicity Sofas, and we are so proud that our sofa was made in the USA! Thanks again Simplicity Sofas!!

Alicia and Bob W
Omaha, Nebraska
 


Wow!  Thank you so much for the good news update.  I am so impressed with the great customer communication from you and others at your Simplicity Sofas.  Thank you.  

Cynthia T

Santa Rosa, CA


Here are a few pictures of our sofa in our space.  Living in the Boston Metro Area, the vast majority of houses are older homes built during a time of smaller furniture and people.  At that time we lived in an old Victorian home built in 1900 that had narrow staircases with lots of turns.  To get to our living room you had to go through a narrow door and up a staircase with a 90 degree turn and narrow hallway. 

After 2 failed couch deliveries from a local furniture store - one with a regular sized couch and one that was a sectional - that would not fit up the staircase, we didn't know what to do. Thankfully we found Simplicity Sofas or we'd still be sitting on lawn furniture!  We were very impressed by the high quality of the couch and how easy it was to put together.  None of our friends and family would have any idea that the couch comes apart if we didn't show them, and all of them are impressed by the look and comfort of the couch.

Thanks again for making a high quality product here in the US and for helping us find a solution to our tight staircase jam!

Justin and Anne H

Melrose, MA


Here's a photo of our new Ashton loveseat...It easily fit through our narrow doorway into our tiny extra room.  We like everything about it...comfort, fabric, and appearance.  Thank you for all your nice service. 

Clare and Paul

Arcadia, FL 


 They are all about making you a very happy customer! They re-did the stuffing in my chair seat cushion until it was just right. I have to sit a lot and needed a combination of things. They came up with the cushion that was perfect for me! It's all about the customer and not the money. You don't see that anymore.

Moon Ling


You were so helpful when we were considering a Simplicity Sofa for our motorhome.  The dimensions had to be just right to fit through the door and fit into the space we had for it.  The color/fabric had to be perfect too.

One of the main purposes of our motorhome is to tailgate at the TCU football games.  We actually "ingate" inside our coach, so we needed comfortable seating for many people in the small space.  TCU's colors are purple and white, and the trim colors of the motorhome are purple too. We needed a sofa to replace a recliner and desk on one side opposite a J-lounge.  We needed more seating and also needed a comfortable sleeper for guests. (Everyone knows the J-lounges are uncomfortable to sleep on!)

The people at Simplicity Sofas were courteous and helpful through the whole process of my asking questions and ordering samples.  The sofa came ahead of schedule and was so easy to move through the motorhome door and assemble.  It is as comfortable as any sofa or sofa sleeper I've ever experience and looks perfect in our space.

Sherri P

Conroe, TX


Thanks for your email.  The only problem we detected was that one of the legs arrived damaged. Can you send us a replacement leg?   

Other than the damaged leg we're delighted with the sofa so far, and your customer service has been fantastic.   If you have other prospective customers in our area, we'd be glad to have them contact us to arrange a visit. I'll try to take a picture soon and send it on. 

All the best,

Linda C

Takoma Park, MD 


We received it on Monday. It made the journey and only some small damage to the exterior of the cartons, but the driver was very nice and let me inspect each and every piece before he left. We just got around to assembling the sofa late last night. It went together easy and looks great so far. We will test it out this weekend, but it fit our space perfectly, which no other sofa could do before. Will try to send you some pics once we get a chance to sit in it. Thanks,

Nick M

Baltimore, MD 


Thanks for checking on us.   The sofa arrived just fine.  You have been great to work with your attention to customer satisfaction is laudable.

Good luck to you,

Rob S

Santa Fe, NM 


The sofas look great and are well constructed. I will have to wait until my husband returns from deployment to find out his opinion. Thank you for checking in, your customer service is excellent.

Lisa A

Roseville, CA


 


We received our sofa last week and we love it.  It was easy to assemble and looks great in our room.  We also look forward to using the red slipcover this winter.  It has definitely met our expectations.  Thank you for a great American product!

Joanne and Rick Owen

New Bern, NC 


I loved the ease of being able to put this sofa together and it fits perfectly in the open space area.  the down filling is very comfortable and I look forward to being a couch potato on it this winter. 

Marcia F

Arlington, VA


The slipcover is perfect. I am very pleased.  The sofa is a perfect size for our condo living room.  Now our sofa has a fall-winter "dress" and a spring-summer "dress."  The sofa is comfortable, stylish, and in our home, it gets used every day for several hours.  It has been a most pleasant experience to shop Simplicity Sofas.  Not only is the sofa a great value but the staff is helpful and professional.  Many thanks!

Peggy H

Gibsonville, NC


My new sofa came today and I'm a happy camper. It's lovely, sturdy and just what I expected. The folks from Tobin Transport put it together in no time, though I must say that earlier in the week there was a bit of confusion about where the sofa was, etc. But, it all turned out lovely.  I will spread the word about the good work you do.

 

Again, thanks, and I'm glad I know about you as my old sleeper in the den will need to be replaced sooner than later. Also, if I would like some pillows in a different cover, could you do that for me? (But, I love the purple we have; we're just thinking of how to heat up the entire room with another color).

Keep up the good work, and please send my thanks to your excellent upholsterers. Cheers,

Sibbie O

College Park, MD 


 Received my sectional today. Great looking piece(s) of furniture!!!

 Ed S.

Baltimore, MD


 


 

While finishing our basement, we realized we would need a special-sized sleep sofa for our visiting children and grandchildren. Our townhouse has narrow stairs and a narrow walkout door. A Simplicity sofa with the EnduraEase Air bed was the answer to our dilemma. It was easy to assemble, is comfortable to sleep on, and wears beautifully with active toddlers bouncing on it. We all enjoy it!

George and Alexandra R.
Riverhead, NY


LOVE my Simplicity sofa. Originally purchased to fit down a narrow staircase into our basement. Have since moved twice and it's the easiest piece of furniture to move hands down!!!

Jayne H

Galena, OH


I love my Sofas, they are not only amazingly comfortable but they allow for different seating areas in my formal living room. Everyone who enters my home loves the elegance and simplicity of the decor.

Jennifer R.

Wantagh, NY 


Nobody has better customer service.

Sherrill M.

Pomona, CA 


 Holy Crap. You guys are awesome. So far, we love it. Looking forward to years of enjoyment. 

August C.

Cumming, GA


 

Thanks for checking in. It looks great! I'm very happy with the product and the customer service. We had a great experience.

Carissa C.

Nashville, TN


Thanks for the follow up.  The sofa looks great.  Was as easy as you said to set up and we are enjoying it already.  Thanks again.  We will send you a picture soon.

thanks again for the great service.

Justina C

Suffield, CT


Everything is assembled and looks great!  The only thing is I have to remove the back cushions to lay down since my old cushions were so used, there was more sitting space, but I'm not complaining!  The quality is wonderful and it's really nice to see people taking pride in their work!  I'm very happy!

Kathy N.

Cleveland, OH